Telephone and Reception Skills Course：结业考试 2026

每次从课程中随机抽取一套新的35道题。得分达到80%或以上即可下载证书。答案将在最后显示。

本模拟考试的规则

每次作答都会从本测试全部 100 道题中随机抽取 35 道题，因此每次都不一样。

结束后可以看到得分、每道题的答案和解析。最好成绩会保存在此浏览器中，你可以反复练习，直到稳妥通过。

Answer business calls and greet visitors with a clear, professional greeting
Put callers on hold, transfer calls and screen calls politely
Spell names and email addresses with the NATO phonetic alphabet and say numbers clearly
Take complete, accurate messages and use voicemail well
Handle upset and abusive callers, spot phone scams and respond to threatening calls
Sign visitors in, protect personal information and serve people with disabilities, including relay calls

得分达到80%或以上即可下载证书。