Telephone and Reception Skills Course：Spelling names, numbers and email addresses

1. 第1题，共17题

   Why is a phonetic alphabet useful on the phone?

   • AIt makes every phone call shorter and cheaper
   • BLetters like B, D, P and T sound alike
   • CIt turns letters into numbers that are easier to type
   • DIt is only needed for names from other countries
   显示答案

   答案: B. Letters like B, D, P and T sound alike

   Letters like B, D, P and T, or M and N, are easy to mix up on the phone. Code words make each letter clear.

2. 第2题，共17题

   In the NATO phonetic alphabet, which word stands for J?

   • AJasper
   • BJaguar
   • CJupiter
   • DJuliett
   显示答案

   答案: D. Juliett

   J is Juliett. NATO spells it with two Ts.

3. 第3题，共17题

   How does NATO spell the phonetic alphabet word for the letter A?

   • AAble
   • BAlfa
   • CApple
   • DAlpha
   显示答案

   答案: B. Alfa

   NATO spells the word Alfa, with an F, so people who speak other languages pronounce it correctly.

4. 第4题，共17题

   A caller spells her last name: Romeo, Echo, India, Delta. What is her last name?

   • ARIED
   • BREED
   • CREID
   • DREAD
   显示答案

   答案: C. REID

   Romeo = R, Echo = E, India = I, Delta = D, so the name is REID.

5. 第5题，共17题

   How do you spell the name BAO with the NATO phonetic alphabet?

   • ABoy, Apple, Orange
   • BBravo, Alfa, Omega
   • CBeta, Alfa, Oscar
   • DBravo, Alfa, Oscar
   显示答案

   答案: D. Bravo, Alfa, Oscar

   B is Bravo, A is Alfa and O is Oscar in the NATO phonetic alphabet.

6. 第6题，共17题

   According to the federal Translation Bureau, which is the recommended way to write a Canadian phone number?

   • A403.555.0147
   • B403-555-0147
   • C4035550147
   • D(403) 555-0147
   显示答案

   答案: B. 403-555-0147

   The Translation Bureau recommends hyphens after the area code and between groups of digits, without parentheses.

7. 第7题，共17题

   Why does the Translation Bureau no longer recommend parentheses around the area code?

   • AParentheses show that the number is a fax line
   • BArea codes now use letters instead of numbers
   • CParentheses are hard to type on a phone or on a computer keyboard
   • DArea codes are now needed in most places, even for local calls
   显示答案

   答案: D. Area codes are now needed in most places, even for local calls

   Parentheses once showed the area code was optional. It is now required in most of Canada, even for local calls.

8. 第8题，共17题

   How should a toll-free number be written?

   • A1.800.555.0110
   • B1800-5550110
   • C1 (800) 555-0110
   • D1-800-555-0110
   显示答案

   答案: D. 1-800-555-0110

   The Translation Bureau uses the same hyphen style for toll-free numbers: 1-800-555-0110.

9. 第9题，共17题

   What is the clearest way to say the phone number 587-555-0193?

   • ADigit by digit in three groups, with a short pause between groups
   • BAs three big numbers: five hundred eighty-seven, and so on
   • CIn pairs of two digits: fifty-eight, seventy-five, and so on
   • DAll ten digits as fast as possible without any pauses
   显示答案

   答案: A. Digit by digit in three groups, with a short pause between groups

   Say each digit separately and pause between the 3-3-4 groups. This matches how the number is written.

10. 第10题，共17题

    A caller says the meeting room is number fifteen. What is the best way to confirm it?

    • AWrite both 15 and 50 on the message
    • BAsk, "Is that one-five, fifteen?"
    • CAsk the caller to repeat it more loudly
    • DWrite down 50, since it sounds about the same
    显示答案

    答案: B. Ask, "Is that one-five, fifteen?"

    Numbers like 15 and 50 sound alike. Saying the digits one by one removes the doubt.

11. 第11题，共17题

    How should you say the email address d_kaur@example.ca aloud?

    • A"d kaur, at example, c-a"
    • B"d, line, kaur, example dot c-a"
    • C"d, dash, kaur, at example dot c-a"
    • D"d, underscore, kaur, at example dot c-a"
    显示答案

    答案: D. "d, underscore, kaur, at example dot c-a"

    Say every symbol: underscore (_), at (@) and dot (.). An underscore and a dash are different characters.

12. 第12题，共17题

    How does the Translation Bureau recommend writing half past two in the afternoon?

    • A2.30pm
    • B14:30 p.m.
    • C2:30 p.m.
    • D2:30 PM in the afternoon
    显示答案

    答案: C. 2:30 p.m.

    Write a.m. and p.m. in lower case with periods and a space after the numbers. Do not mix p.m. with the 24-hour clock or with "afternoon".

13. 第13题，共17题

    To avoid mixing up 12 a.m. and 12 p.m., what does the Translation Bureau recommend?

    • AUse the 24-hour clock or write noon or midnight
    • BAlways write 12 a.m. when you mean noon
    • CWrite only 12:00 and let the reader decide
    • DLeave the time off messages near noon
    显示答案

    答案: A. Use the 24-hour clock or write noon or midnight

    Using the 24-hour clock (12:00, 00:00) or the words noon and midnight removes the confusion.

14. 第14题，共17题

    You have written down a caller's name and number. What should you do next?

    • ARead them back to the caller to check them
    • BLook the caller up online to check the spelling
    • CAsk the caller to call again later to confirm
    • DGuess the spelling and fix it later if needed
    显示答案

    答案: A. Read them back to the caller to check them

    Reading details back lets the caller catch mistakes right away.

15. 第15题，共17题

    Listen. What is the caller's last name?

    播放音频先听，再作答。作答后会显示听力原文。

    没有声音？请阅读文字

    Receptionist: Could you spell your last name for me, please?
    Caller: Sure. Papa, Hotel, Alfa, Mike.

    • AFAM
    • BPHAN
    • CBHAM
    • DPHAM
    显示答案

    答案: D. PHAM

    Papa = P, Hotel = H, Alfa = A, Mike = M, so the name is PHAM.

    听力原文

    Receptionist: Could you spell your last name for me, please?
    Caller: Sure. Papa, Hotel, Alfa, Mike.

16. 第16题，共17题

    Listen. What is the caller's phone number?

    播放音频先听，再作答。作答后会显示听力原文。

    没有声音？请阅读文字

    Caller: You can reach me at four zero three, five five five, zero one six two.
    Receptionist: Let me read that back. Four zero three, five five five, zero one six two.
    Caller: That's right.

    • A430-555-0162
    • B403-555-0162
    • C403-555-0126
    • D403-555-0612
    显示答案

    答案: B. 403-555-0162

    The caller and the receptionist both say four zero three, five five five, zero one six two.

    听力原文

    Caller: You can reach me at four zero three, five five five, zero one six two.
    Receptionist: Let me read that back. Four zero three, five five five, zero one six two.
    Caller: That's right.

17. 第17题，共17题

    Listen. What is the caller's email address?

    播放音频先听，再作答。作答后会显示听力原文。

    没有声音？请阅读文字

    Caller: My email is s dot okafor at northgate dot c-a. Okafor is spelled O, K, A, F, O, R.
    Receptionist: Thank you. So that's s dot okafor at northgate dot c-a.

    • Asokafor@northgate.ca
    • Bs.okafor@northgate.ca
    • Cs.okafor@northgate.com
    • Ds_okafor@northgate.ca
    显示答案

    答案: B. s.okafor@northgate.ca

    The caller says "s dot okafor at northgate dot c-a", so there is a dot after the s and the ending is .ca.

    听力原文

    Caller: My email is s dot okafor at northgate dot c-a. Okafor is spelled O, K, A, F, O, R.
    Receptionist: Thank you. So that's s dot okafor at northgate dot c-a.

键盘：按1–4作答，按 Enter 进入下一题。