Professional Email Writing Course 2026

This course is for anyone who writes email at work, including people who are new to Canadian workplaces or are still building their English. It covers subject lines and structure, greetings and tone, requests and follow-ups, apologies, complaints and bad news, customer replies, and CC, BCC, attachments and privacy. Study each lesson, try its topic quiz, then take the timed final assessment. Score 80% or more to earn a certificate of completion.

课程
加拿大
90道题
核对于2026年10月13日
事实核查：2026年10月13日

快速解答

这门免费课程包括约150分钟的课程、6个不限时的专题测验（共90道题），以及一次随机抽取35道题的限时期末评估。期末评估得分达到80%或以上即可下载结业证书（私人颁发，未经认证）。已于2026年10月13日根据官方资料核对。

从课文开始Professional Email Writing Course: Lessons：阅读时间约150分钟。测试中的每道题在课文中都有讲解。

你将学到什么

Write short, specific subject lines and put the main point first
Choose greetings, closings and a tone that fit the reader
Write clear requests with deadlines, and polite follow-ups
Write sincere apologies, firm complaints and bad-news emails
Reply to customers, including upset customers, with clear next steps
Use To, CC, BCC, Reply all and attachments correctly
Protect personal information and spot phishing emails

得分达到80%或以上即可下载证书。

你的学习计划

阅读每一课，完成对应的专题测验（不限时，有解释），然后参加限时的期末评估。每次都会抽取新的题目组合。你的进度保存在此浏览器中。

专题测验1：Subject lines and clear structure

考前须知

Keep subject lines under about 50 characters (6 to 8 words) so they show fully in the inbox. Some phones show only 33 to 44 characters.
Government of Canada writing advice is to keep an email within one screen: about 25 lines or 250 words.
Canada.ca's plain-language guidance says the best sentence length is under 15 to 20 words, and paragraphs should have no more than three sentences.
Use the direct approach (main idea first) for routine and good-news messages, and the indirect approach (reasons before the decision) for bad news.
In a complimentary close, capitalize only the first word and put a comma after it: "Best regards,".
People in the BCC field get a copy, but the other recipients can't see their names.
The Privacy Commissioner of Canada found a complaint well-founded after a federal department emailed 636 people using the To field instead of BCC, which showed everyone's addresses.
Under Canada's anti-spam legislation, a commercial email needs consent, identification information and an unsubscribe mechanism. Unsubscribe requests must be processed within 10 business days.

常见问题

What certificate do I get, and what is it not?

If you score 80% or more on the final assessment, you can download a certificate of completion for this course. It shows that you finished a general skills course. It is not an accredited qualification, and it is not a certification from any employer, vendor or government.

Is this course for people who are learning English?

Yes. The lessons use plain, simple English and many examples, so they work well for newcomers and English learners. Native speakers who want to write clearer work emails will also find it useful.

How does the final assessment work?

It has 35 questions picked at random from the course's question bank, and you have 35 minutes. You get a new mix of questions each time you try. Some questions ask you to read a sample email first.

Does the course follow Canadian spelling and style?

Yes. It uses Canadian spelling and follows plain-language advice from the Government of Canada, including the Canada.ca Content Style Guide and the Language Portal of Canada.

What if my workplace has its own email rules?

Follow them. Many employers have rules about signatures, sending personal information, encryption and marketing emails. This course teaches general good practice, not your employer's policy.

这份证书是否经过认证或获得官方认可？

不是。这是一份私人颁发的结业证书，仅用于知识学习。它未获得任何政府、执照发放机构、监管机构或教育机构的认可、认证或批准，也不能替代法律要求的任何执照、资格证书或培训。