Professional Email Writing Course 2026

This course is for anyone who writes email at work, including people who are new to Canadian workplaces or are still building their English. It covers subject lines and structure, greetings and tone, requests and follow-ups, apologies, complaints and bad news, customer replies, and CC, BCC, attachments and privacy. Study each lesson, try its topic quiz, then take the timed final assessment. Score 80% or more to earn a certificate of completion.

Corso
Canada
90 domande
Verificato: 13 ottobre 2026
Verificato il 13 ottobre 2026

In breve

Questo corso gratuito ha circa 150 minuti di lezioni, 6 quiz tematici senza limite di tempo (90 domande in tutto) e una valutazione finale a tempo di 35 domande estratte a caso. Ottieni l’80% o più nella valutazione finale per scaricare un attestato di completamento (privato, non accreditato). Verificato sulle fonti ufficiali in data 13 ottobre 2026.

Inizia dalle lezioniProfessional Email Writing Course: Lessons: circa 150 minuti di lettura. Ogni domanda del test è trattata nelle lezioni.

Cosa imparerai

Write short, specific subject lines and put the main point first
Choose greetings, closings and a tone that fit the reader
Write clear requests with deadlines, and polite follow-ups
Write sincere apologies, firm complaints and bad-news emails
Reply to customers, including upset customers, with clear next steps
Use To, CC, BCC, Reply all and attachments correctly
Protect personal information and spot phishing emails

Ottieni almeno l’80% per scaricare il tuo attestato.

Il tuo piano di studio

Leggi ogni lezione, fai il quiz tematico (senza limite di tempo, con spiegazioni) e poi la valutazione finale a tempo. Ogni volta viene estratto un nuovo mix di domande. I tuoi progressi sono salvati in questo browser.

Quiz tematico 1: Subject lines and clear structure

Cosa sapere prima del test

Keep subject lines under about 50 characters (6 to 8 words) so they show fully in the inbox. Some phones show only 33 to 44 characters.
Government of Canada writing advice is to keep an email within one screen: about 25 lines or 250 words.
Canada.ca's plain-language guidance says the best sentence length is under 15 to 20 words, and paragraphs should have no more than three sentences.
Use the direct approach (main idea first) for routine and good-news messages, and the indirect approach (reasons before the decision) for bad news.
In a complimentary close, capitalize only the first word and put a comma after it: "Best regards,".
People in the BCC field get a copy, but the other recipients can't see their names.
The Privacy Commissioner of Canada found a complaint well-founded after a federal department emailed 636 people using the To field instead of BCC, which showed everyone's addresses.
Under Canada's anti-spam legislation, a commercial email needs consent, identification information and an unsubscribe mechanism. Unsubscribe requests must be processed within 10 business days.

Domande frequenti

What certificate do I get, and what is it not?

If you score 80% or more on the final assessment, you can download a certificate of completion for this course. It shows that you finished a general skills course. It is not an accredited qualification, and it is not a certification from any employer, vendor or government.

Is this course for people who are learning English?

Yes. The lessons use plain, simple English and many examples, so they work well for newcomers and English learners. Native speakers who want to write clearer work emails will also find it useful.

How does the final assessment work?

It has 35 questions picked at random from the course's question bank, and you have 35 minutes. You get a new mix of questions each time you try. Some questions ask you to read a sample email first.

Does the course follow Canadian spelling and style?

Yes. It uses Canadian spelling and follows plain-language advice from the Government of Canada, including the Canada.ca Content Style Guide and the Language Portal of Canada.

What if my workplace has its own email rules?

Follow them. Many employers have rules about signatures, sending personal information, encryption and marketing emails. This course teaches general good practice, not your employer's policy.

L’attestato è accreditato o riconosciuto ufficialmente?

No. È un attestato di completamento privato, solo per le tue conoscenze. Non è riconosciuto, accreditato né approvato da alcun governo, ente di rilascio delle licenze, autorità di regolamentazione o istituto di istruzione e non sostituisce alcuna licenza, certificazione o formazione richiesta dalla legge.