Professional Email Writing Course 2026

This course is for anyone who writes email at work, including people who are new to Canadian workplaces or are still building their English. It covers subject lines and structure, greetings and tone, requests and follow-ups, apologies, complaints and bad news, customer replies, and CC, BCC, attachments and privacy. Study each lesson, try its topic quiz, then take the timed final assessment. Score 80% or more to earn a certificate of completion.

Kurs
Kanada
90 Fragen
Geprüft am 13. Oktober 2026
Faktengeprüft am 13. Oktober 2026

Kurz und knapp

Dieser kostenlose Kurs hat Lektionen für etwa 150 Minuten, 6 Themenquizze ohne Zeitlimit (90 Fragen insgesamt) und eine zeitlich begrenzte Abschlussprüfung mit 35 zufällig gezogenen Fragen. Mit 80 % oder mehr in der Abschlussprüfung laden Sie eine Teilnahmebescheinigung herunter (privat, nicht akkreditiert). Am 13. Oktober 2026 mit offiziellen Quellen abgeglichen.

Beginnen Sie mit den LektionenProfessional Email Writing Course: Lessons: etwa 150 Minuten Lesezeit. Jede Testfrage wird in den Lektionen behandelt.

Das lernen Sie

Write short, specific subject lines and put the main point first
Choose greetings, closings and a tone that fit the reader
Write clear requests with deadlines, and polite follow-ups
Write sincere apologies, firm complaints and bad-news emails
Reply to customers, including upset customers, with clear next steps
Use To, CC, BCC, Reply all and attachments correctly
Protect personal information and spot phishing emails

Erreichen Sie mindestens 80 %, um Ihr Zertifikat herunterzuladen.

Ihr Lernplan

Lesen Sie jede Lektion, machen Sie das Themenquiz dazu (ohne Zeitlimit, mit Erklärungen) und dann die zeitlich begrenzte Abschlussprüfung. Jedes Mal wird eine neue Mischung von Fragen gezogen. Ihr Fortschritt wird in diesem Browser gespeichert.

Themenquiz 1: Subject lines and clear structure

Was Sie vor der Prüfung wissen sollten

Keep subject lines under about 50 characters (6 to 8 words) so they show fully in the inbox. Some phones show only 33 to 44 characters.
Government of Canada writing advice is to keep an email within one screen: about 25 lines or 250 words.
Canada.ca's plain-language guidance says the best sentence length is under 15 to 20 words, and paragraphs should have no more than three sentences.
Use the direct approach (main idea first) for routine and good-news messages, and the indirect approach (reasons before the decision) for bad news.
In a complimentary close, capitalize only the first word and put a comma after it: "Best regards,".
People in the BCC field get a copy, but the other recipients can't see their names.
The Privacy Commissioner of Canada found a complaint well-founded after a federal department emailed 636 people using the To field instead of BCC, which showed everyone's addresses.
Under Canada's anti-spam legislation, a commercial email needs consent, identification information and an unsubscribe mechanism. Unsubscribe requests must be processed within 10 business days.

Häufig gestellte Fragen

What certificate do I get, and what is it not?

If you score 80% or more on the final assessment, you can download a certificate of completion for this course. It shows that you finished a general skills course. It is not an accredited qualification, and it is not a certification from any employer, vendor or government.

Is this course for people who are learning English?

Yes. The lessons use plain, simple English and many examples, so they work well for newcomers and English learners. Native speakers who want to write clearer work emails will also find it useful.

How does the final assessment work?

It has 35 questions picked at random from the course's question bank, and you have 35 minutes. You get a new mix of questions each time you try. Some questions ask you to read a sample email first.

Does the course follow Canadian spelling and style?

Yes. It uses Canadian spelling and follows plain-language advice from the Government of Canada, including the Canada.ca Content Style Guide and the Language Portal of Canada.

What if my workplace has its own email rules?

Follow them. Many employers have rules about signatures, sending personal information, encryption and marketing emails. This course teaches general good practice, not your employer's policy.

Ist die Bescheinigung akkreditiert oder offiziell anerkannt?

Nein. Es ist eine private Teilnahmebescheinigung, nur für Ihr Wissen. Sie ist von keiner Behörde, Zulassungsstelle, Aufsichtsbehörde oder Bildungseinrichtung anerkannt, akkreditiert oder genehmigt und ersetzt keine gesetzlich vorgeschriebene Lizenz, Zertifizierung oder Ausbildung.