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Professional Email Writing Course 2026

This course is for anyone who writes email at work, including people who are new to Canadian workplaces or are still building their English. It covers subject lines and structure, greetings and tone, requests and follow-ups, apologies, complaints and bad news, customer replies, and CC, BCC, attachments and privacy. Study each lesson, try its topic quiz, then take the timed final assessment. Score 80% or more to earn a certificate of completion.

  • دورة
  • كندا
  • عدد الأسئلة: 90
  • تمت المراجعة في 13 أكتوبر 2026
  • تم التحقق من الحقائق في 13 أكتوبر 2026

إجابة سريعة

تتضمن هذه الدورة المجانية نحو 150 دقيقة من الدروس، و6 اختبارات موضوعية بلا وقت محدد (90 سؤالًا إجمالًا)، وتقييمًا نهائيًا محدد الوقت من 35 سؤالًا يُختار عشوائيًا. احصل على 80% أو أكثر في التقييم النهائي لتنزيل شهادة إتمام (خاصة، غير معتمدة). تمت مراجعته مقارنةً بالمصادر الرسمية في 13 أكتوبر 2026.

ابدأ بالدروسProfessional Email Writing Course: Lessons: نحو 150 دقيقة من القراءة. كل أسئلة الاختبار مشروحة في الدروس.

ما ستتعلمه

  • Write short, specific subject lines and put the main point first
  • Choose greetings, closings and a tone that fit the reader
  • Write clear requests with deadlines, and polite follow-ups
  • Write sincere apologies, firm complaints and bad-news emails
  • Reply to customers, including upset customers, with clear next steps
  • Use To, CC, BCC, Reply all and attachments correctly
  • Protect personal information and spot phishing emails

احصل على 80% أو أكثر لتنزيل شهادتك.

خطتك الدراسية

اقرأ كل درس، ثم أجرِ اختبار موضوعه (بلا وقت محدد ومع الشرح)، ثم التقييم النهائي المحدد بوقت. تُختار مجموعة جديدة من الأسئلة في كل مرة. يُحفظ تقدمك في هذا المتصفح.

  1. اقرأ الدروس6 دروس، نحو 150 دقيقة
  2. اختبار الموضوع 1: Subject lines and clear structureعدد الأسئلة: 15
  3. اختبار الموضوع 2: Greetings, closings and professional toneعدد الأسئلة: 15
  4. اختبار الموضوع 3: Requests, follow-ups and repliesعدد الأسئلة: 15
  5. اختبار الموضوع 4: Apologies, complaints and bad newsعدد الأسئلة: 15
  6. اختبار الموضوع 5: Replying to customersعدد الأسئلة: 15
  7. اختبار الموضوع 6: Recipients, attachments and privacyعدد الأسئلة: 15
  8. الامتحان النهائي35 سؤالًا، 35 دقيقة · احصل على 80% أو أكثر

اختبار الموضوع 1: Subject lines and clear structure

  1. السؤال 1 من 15

    What is the main job of an email's subject line?
    أظهر الإجابة

    الإجابة: C. To tell the reader what the email is about and what they need to do

    A specific subject line tells the reader the topic and, if possible, the action needed, so they know whether to open and act on it.

  2. السؤال 2 من 15

    Which subject line is best for an email asking your manager to approve Saturday overtime by Friday?
    أظهر الإجابة

    الإجابة: C. Please approve Saturday overtime by Friday

    It is short, names the topic, uses an action word and gives the deadline.

  3. السؤال 3 من 15

    About how long should a subject line be so that it shows fully in most inboxes?
    أظهر الإجابة

    الإجابة: C. Under about 50 characters (6 to 8 words)

    Writing advice from the Language Portal of Canada is to keep subject lines under 50 characters or 6 to 8 words; some phones show only 33 to 44 characters.

  4. السؤال 4 من 15

    When is the best time to write the subject line?
    أظهر الإجابة

    الإجابة: A. After you write the message, when you know exactly what it says

    Writing the subject line last lets you sum up what the message really says and what the reader must do.

  5. السؤال 5 من 15

    Where should you state the purpose of a routine work email?
    أظهر الإجابة

    الإجابة: B. In the first one or two sentences

    State your purpose up front so the reader knows right away why you are writing and what you need.

  6. السؤال 6 من 15

    The direct approach has three parts. Which order is correct?
    أظهر الإجابة

    الإجابة: D. Main idea, then details, then a goodwill close

    In the direct approach, the main idea comes first, then the details the reader needs, and the message ends with a goodwill close.

  7. السؤال 7 من 15

    Which message is best written with the direct approach?
    أظهر الإجابة

    الإجابة: B. A routine request for a copy of last month's invoice

    The direct approach suits routine requests, replies and good news; refusals and unwelcome announcements are bad news.

  8. السؤال 8 من 15

    Canada.ca's plain-language guidance gives a best length for most sentences. What is it?
    أظهر الإجابة

    الإجابة: A. Under 15 to 20 words

    The Canada.ca Content Style Guide says to break up long sentences, with the best length under 15 to 20 words.

  9. السؤال 9 من 15

    You need to tell a coworker about three unrelated things: a fire drill, a lost key and a holiday party. What is usually best?
    أظهر الإجابة

    الإجابة: B. Send separate emails, one topic each, with clear subject lines

    Limiting each email to one issue makes it easier to find, answer and act on.

  10. السؤال 10 من 15

    A new employee must follow four steps, in order, to reset their password. How should you present the steps?
    أظهر الإجابة

    الإجابة: A. As a numbered list

    Numbered lists are for steps or a set order; bullets are for items with no special order.

  11. السؤال 11 من 15

    What is the main problem with how this email is organized?

    Subject: Saturday

    Hi Marco,

    As you know, we have been very busy this month. The spring inventory count is coming up, and head office wants every store to finish counting before the end of the quarter. Last year the count took longer than planned because two people were sick, and we all had to stay late. I've been thinking about how to avoid that this year, and I talked to Dana about it on Monday.

    Anyway, could you work an extra shift this Saturday, March 7, from 8 am to 2 pm? I need to know by Wednesday at noon.

    Thanks,
    Aisha

    أظهر الإجابة

    الإجابة: D. The request and deadline are buried at the end

    The main point and the deadline should come first; here they are hidden at the end after long background.

  12. السؤال 12 من 15

    Which subject line would work best for this email?

    Subject: Saturday

    Hi Marco,

    As you know, we have been very busy this month. The spring inventory count is coming up, and head office wants every store to finish counting before the end of the quarter. Last year the count took longer than planned because two people were sick, and we all had to stay late. I've been thinking about how to avoid that this year, and I talked to Dana about it on Monday.

    Anyway, could you work an extra shift this Saturday, March 7, from 8 am to 2 pm? I need to know by Wednesday at noon.

    Thanks,
    Aisha

    أظهر الإجابة

    الإجابة: D. Can you work Sat., March 7, 8–2? Reply by Wed.

    It is under 50 characters, says what Aisha needs and gives the deadline.

  13. السؤال 13 من 15

    Which opening sentence would best improve this email?

    Subject: Saturday

    Hi Marco,

    As you know, we have been very busy this month. The spring inventory count is coming up, and head office wants every store to finish counting before the end of the quarter. Last year the count took longer than planned because two people were sick, and we all had to stay late. I've been thinking about how to avoid that this year, and I talked to Dana about it on Monday.

    Anyway, could you work an extra shift this Saturday, March 7, from 8 am to 2 pm? I need to know by Wednesday at noon.

    Thanks,
    Aisha

    أظهر الإجابة

    الإجابة: D. Could you work this Saturday, March 7, from 8 am to 2 pm? Please reply by Wednesday noon.

    Putting the request and deadline in the first sentences follows the direct approach.

  14. السؤال 14 من 15

    What does Government of Canada writing guidance suggest as a maximum length for most emails?
    أظهر الإجابة

    الإجابة: C. About one screen: around 25 lines or 250 words

    The Language Portal of Canada advises keeping a message within one screen page, about 25 lines or 250 words.

  15. السؤال 15 من 15

    You put eight different phrases in bold in a short email. What is the likely result?
    أظهر الإجابة

    الإجابة: D. Nothing stands out, because everything is emphasized

    Bold works only when used sparingly; too much bold takes away its effect.

ما يجب معرفته قبل الاختبار

  • Keep subject lines under about 50 characters (6 to 8 words) so they show fully in the inbox. Some phones show only 33 to 44 characters.
  • Government of Canada writing advice is to keep an email within one screen: about 25 lines or 250 words.
  • Canada.ca's plain-language guidance says the best sentence length is under 15 to 20 words, and paragraphs should have no more than three sentences.
  • Use the direct approach (main idea first) for routine and good-news messages, and the indirect approach (reasons before the decision) for bad news.
  • In a complimentary close, capitalize only the first word and put a comma after it: "Best regards,".
  • People in the BCC field get a copy, but the other recipients can't see their names.
  • The Privacy Commissioner of Canada found a complaint well-founded after a federal department emailed 636 people using the To field instead of BCC, which showed everyone's addresses.
  • Under Canada's anti-spam legislation, a commercial email needs consent, identification information and an unsubscribe mechanism. Unsubscribe requests must be processed within 10 business days.

الأسئلة الشائعة

What certificate do I get, and what is it not?

If you score 80% or more on the final assessment, you can download a certificate of completion for this course. It shows that you finished a general skills course. It is not an accredited qualification, and it is not a certification from any employer, vendor or government.

Is this course for people who are learning English?

Yes. The lessons use plain, simple English and many examples, so they work well for newcomers and English learners. Native speakers who want to write clearer work emails will also find it useful.

How does the final assessment work?

It has 35 questions picked at random from the course's question bank, and you have 35 minutes. You get a new mix of questions each time you try. Some questions ask you to read a sample email first.

Does the course follow Canadian spelling and style?

Yes. It uses Canadian spelling and follows plain-language advice from the Government of Canada, including the Canada.ca Content Style Guide and the Language Portal of Canada.

What if my workplace has its own email rules?

Follow them. Many employers have rules about signatures, sending personal information, encryption and marketing emails. This course teaches general good practice, not your employer's policy.

هل الشهادة معتمدة أو معترف بها رسميًا؟

لا. إنها شهادة إتمام خاصة للمعرفة فقط. وهي غير معترف بها أو معتمدة أو موافق عليها من أي حكومة أو جهة ترخيص أو هيئة تنظيمية أو مؤسسة تعليمية، ولا تحل محل أي رخصة أو شهادة أو تدريب يفرضه القانون.

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