Professional Email Writing Course 2026

This course is for anyone who writes email at work, including people who are new to Canadian workplaces or are still building their English. It covers subject lines and structure, greetings and tone, requests and follow-ups, apologies, complaints and bad news, customer replies, and CC, BCC, attachments and privacy. Study each lesson, try its topic quiz, then take the timed final assessment. Score 80% or more to earn a certificate of completion.

Formation
Canada
90 questions
Vérifié le 13 octobre 2026
Vérifié (faits) le 13 octobre 2026

En bref

Ce cours gratuit comprend environ 150 minutes de leçons, 6 quiz thématiques sans limite de temps (90 questions au total) et une évaluation finale chronométrée de 35 questions tirées au hasard. Obtenez 80 % ou plus à l’évaluation finale pour télécharger une attestation de réussite (privée, non accréditée). Vérifié à partir des sources officielles le 13 octobre 2026.

Commencez par les leçonsProfessional Email Writing Course: Lessons : environ 150 minutes de lecture. Chaque question du test est traitée dans les leçons.

Ce que vous allez apprendre

Write short, specific subject lines and put the main point first
Choose greetings, closings and a tone that fit the reader
Write clear requests with deadlines, and polite follow-ups
Write sincere apologies, firm complaints and bad-news emails
Reply to customers, including upset customers, with clear next steps
Use To, CC, BCC, Reply all and attachments correctly
Protect personal information and spot phishing emails

Obtenez 80 % ou plus pour télécharger votre certificat.

Votre plan d’étude

Lisez chaque leçon, faites son quiz thématique (sans limite de temps, avec explications), puis l’évaluation finale chronométrée. Un nouveau mélange de questions est tiré à chaque fois. Votre progression est enregistrée dans ce navigateur.

Quiz thématique 1 : Subject lines and clear structure

À savoir avant l’examen

Keep subject lines under about 50 characters (6 to 8 words) so they show fully in the inbox. Some phones show only 33 to 44 characters.
Government of Canada writing advice is to keep an email within one screen: about 25 lines or 250 words.
Canada.ca's plain-language guidance says the best sentence length is under 15 to 20 words, and paragraphs should have no more than three sentences.
Use the direct approach (main idea first) for routine and good-news messages, and the indirect approach (reasons before the decision) for bad news.
In a complimentary close, capitalize only the first word and put a comma after it: "Best regards,".
People in the BCC field get a copy, but the other recipients can't see their names.
The Privacy Commissioner of Canada found a complaint well-founded after a federal department emailed 636 people using the To field instead of BCC, which showed everyone's addresses.
Under Canada's anti-spam legislation, a commercial email needs consent, identification information and an unsubscribe mechanism. Unsubscribe requests must be processed within 10 business days.

Questions fréquentes

What certificate do I get, and what is it not?

If you score 80% or more on the final assessment, you can download a certificate of completion for this course. It shows that you finished a general skills course. It is not an accredited qualification, and it is not a certification from any employer, vendor or government.

Is this course for people who are learning English?

Yes. The lessons use plain, simple English and many examples, so they work well for newcomers and English learners. Native speakers who want to write clearer work emails will also find it useful.

How does the final assessment work?

It has 35 questions picked at random from the course's question bank, and you have 35 minutes. You get a new mix of questions each time you try. Some questions ask you to read a sample email first.

Does the course follow Canadian spelling and style?

Yes. It uses Canadian spelling and follows plain-language advice from the Government of Canada, including the Canada.ca Content Style Guide and the Language Portal of Canada.

What if my workplace has its own email rules?

Follow them. Many employers have rules about signatures, sending personal information, encryption and marketing emails. This course teaches general good practice, not your employer's policy.

L’attestation est-elle accréditée ou reconnue officiellement ?

Non. C’est une attestation de réussite privée, uniquement pour vos connaissances. Elle n’est reconnue, accréditée ni approuvée par aucun gouvernement, organisme de délivrance des permis, autorité de réglementation ou établissement d’enseignement, et elle ne remplace aucun permis, aucune certification ni aucune formation exigés par la loi.