Professional Email Writing Course 2026

This course is for anyone who writes email at work, including people who are new to Canadian workplaces or are still building their English. It covers subject lines and structure, greetings and tone, requests and follow-ups, apologies, complaints and bad news, customer replies, and CC, BCC, attachments and privacy. Study each lesson, try its topic quiz, then take the timed final assessment. Score 80% or more to earn a certificate of completion.

Curso
Canadá
90 perguntas
Verificado em 13 de outubro de 2026
Verificado em 13 de outubro de 2026

Resposta rápida

Este curso gratuito tem cerca de 150 minutos de lições, 6 questionários temáticos sem limite de tempo (90 perguntas no total) e uma avaliação final cronometrada de 35 perguntas escolhidas ao acaso. Obtenha 80 % ou mais na avaliação final para descarregar um certificado de conclusão (privado, não acreditado). Verificado com fontes oficiais em 13 de outubro de 2026.

Comece pelas liçõesProfessional Email Writing Course: Lessons: cerca de 150 minutos de leitura. Todas as perguntas do teste são abordadas nas lições.

O que vai aprender

Write short, specific subject lines and put the main point first
Choose greetings, closings and a tone that fit the reader
Write clear requests with deadlines, and polite follow-ups
Write sincere apologies, firm complaints and bad-news emails
Reply to customers, including upset customers, with clear next steps
Use To, CC, BCC, Reply all and attachments correctly
Protect personal information and spot phishing emails

Obtenha 80% ou mais para descarregar o seu certificado.

O seu plano de estudo

Leia cada lição, faça o questionário temático (sem limite de tempo, com explicações) e depois a avaliação final cronometrada. De cada vez é escolhida uma nova mistura de perguntas. O seu progresso fica guardado neste navegador.

Questionário temático 1: Subject lines and clear structure

O que saber antes do exame

Keep subject lines under about 50 characters (6 to 8 words) so they show fully in the inbox. Some phones show only 33 to 44 characters.
Government of Canada writing advice is to keep an email within one screen: about 25 lines or 250 words.
Canada.ca's plain-language guidance says the best sentence length is under 15 to 20 words, and paragraphs should have no more than three sentences.
Use the direct approach (main idea first) for routine and good-news messages, and the indirect approach (reasons before the decision) for bad news.
In a complimentary close, capitalize only the first word and put a comma after it: "Best regards,".
People in the BCC field get a copy, but the other recipients can't see their names.
The Privacy Commissioner of Canada found a complaint well-founded after a federal department emailed 636 people using the To field instead of BCC, which showed everyone's addresses.
Under Canada's anti-spam legislation, a commercial email needs consent, identification information and an unsubscribe mechanism. Unsubscribe requests must be processed within 10 business days.

Perguntas frequentes

What certificate do I get, and what is it not?

If you score 80% or more on the final assessment, you can download a certificate of completion for this course. It shows that you finished a general skills course. It is not an accredited qualification, and it is not a certification from any employer, vendor or government.

Is this course for people who are learning English?

Yes. The lessons use plain, simple English and many examples, so they work well for newcomers and English learners. Native speakers who want to write clearer work emails will also find it useful.

How does the final assessment work?

It has 35 questions picked at random from the course's question bank, and you have 35 minutes. You get a new mix of questions each time you try. Some questions ask you to read a sample email first.

Does the course follow Canadian spelling and style?

Yes. It uses Canadian spelling and follows plain-language advice from the Government of Canada, including the Canada.ca Content Style Guide and the Language Portal of Canada.

What if my workplace has its own email rules?

Follow them. Many employers have rules about signatures, sending personal information, encryption and marketing emails. This course teaches general good practice, not your employer's policy.

O certificado é acreditado ou reconhecido oficialmente?

Não. É um certificado de conclusão privado, apenas para o seu conhecimento. Não é reconhecido, acreditado nem aprovado por nenhum governo, entidade licenciadora, regulador ou instituição de ensino e não substitui qualquer licença, certificação ou formação exigida por lei.