Telephone and Reception Skills Course: الامتحان النهائي 2026

ما ستتعلمه

• Answer business calls and greet visitors with a clear, professional greeting
• Put callers on hold, transfer calls and screen calls politely
• Spell names and email addresses with the NATO phonetic alphabet and say numbers clearly
• Take complete, accurate messages and use voicemail well
• Handle upset and abusive callers, spot phone scams and respond to threatening calls
• Sign visitors in, protect personal information and serve people with disabilities, including relay calls

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