Telephone and Reception Skills Course: final exam 2026
A new random set of 35 questions from the course every time. Score 80% or more to download your certificate. You see your answers at the end.
- 35 questions
- Score 80% or more to download your certificate.
- 35 minutes
How this mock exam works
Each attempt draws 35 questions at random from all 100 questions for this test, so no two attempts are the same.
At the end you see your score, every answer and its explanation. Your best score is saved in this browser, so you can try again until you pass comfortably.
What you will learn
- Answer business calls and greet visitors with a clear, professional greeting
- Put callers on hold, transfer calls and screen calls politely
- Spell names and email addresses with the NATO phonetic alphabet and say numbers clearly
- Take complete, accurate messages and use voicemail well
- Handle upset and abusive callers, spot phone scams and respond to threatening calls
- Sign visitors in, protect personal information and serve people with disabilities, including relay calls
Score 80% or more to download your certificate.