PassEveryTest

English for the Canadian Workplace Course 2026

This course is for newcomers who want to use English with confidence at work in Canada. Six lessons cover workplace culture and small talk, safety instructions, polite requests, meetings and phone calls, emails, and schedules and pay stubs. Many questions have workplace conversations that your device reads aloud. Each lesson has an untimed topic quiz, and a timed final assessment unlocks a certificate of completion when you score 80% or more.

  • Course
  • Canada
  • 99 questions
  • Checked October 13, 2026
  • Fact-checked October 13, 2026

Quick answer

This free course has about 240 minutes of lessons, 6 untimed topic quizzes (99 questions in all) and a timed final assessment of 35 questions drawn at random. Score 80% or more on the final assessment to download a certificate of completion (private, not accredited). Checked against official sources on October 13, 2026.

Start with the lessonsEnglish for the Canadian Workplace Course: Lessons: about 240 minutes of reading. Every test question is covered in the lessons.

What you will learn

  • Greet coworkers, make small talk and end it politely
  • Follow spoken and written safety instructions and report a hazard clearly
  • Make polite requests and ask for clarification by repeating key details
  • Take part in meetings, answer the phone and take a clear message
  • Write short, clear and polite work emails and texts
  • Use inclusive language and understand common Canadian workplace habits
  • Read a shift schedule and check the gross pay, deductions and net pay on a pay stub

Score 80% or more to download your certificate.

Your study plan

Read each lesson, take its topic quiz (untimed, with explanations), then the timed final assessment. A new mix of questions is drawn every time. Your progress is saved in this browser.

  1. Read the lessons6 lessons, about 240 min
  2. Topic quiz 1: Canadian workplace culture and small talk16 questions
  3. Topic quiz 2: Instructions and safety language16 questions
  4. Topic quiz 3: Polite requests and asking for clarification16 questions
  5. Topic quiz 4: Meetings and phone calls16 questions
  6. Topic quiz 5: Emails, messages and notices16 questions
  7. Topic quiz 6: Schedules and pay stubs19 questions
  8. Final exam35 questions, 35 min · Score 80% or more

Topic quiz 1: Canadian workplace culture and small talk

  1. Question 1 of 16

    Your shift starts at 8:00 am. When is the best time to arrive?
    Show answer

    Answer: C. A few minutes early, so you are ready at 8:00

    Punctuality matters in Canadian workplaces. Arriving a few minutes early means you can start work on time.

  2. Question 2 of 16

    You see a coworker for the first time today. What is usual in most Canadian workplaces?
    Show answer

    Answer: D. Greet them, for example "Good morning!"

    Greet coworkers the first time you see them each day. You do not need to greet them again every time you pass.

  3. Question 3 of 16

    A coworker says "Hi, how are you?" as you pass in the hallway. What is the most natural answer?
    Show answer

    Answer: C. Good, thanks. How about you?

    "How are you?" is usually a greeting, not a real question about your health. A short, friendly answer and a question back is normal.

  4. Question 4 of 16

    Which topic is usually safe for small talk with a new coworker?
    Show answer

    Answer: A. Plans for the long weekend

    Weekend plans, weather, food and local events are safe topics. Pay, religion and politics are personal and best avoided.

  5. Question 5 of 16

    Listen. What does Sofia ask Marco?
    Listen, then answer. The transcript is shown after you answer.
    No sound? Read the text instead

    Sofia: Hi, you must be new here. I'm Sofia. I work in receiving.
    Marco: Hi Sofia, I'm Marco. Today's my first day in shipping.
    Sofia: Welcome! What should I call you? Marco, or something shorter?
    Marco: Marco is fine. Nice to meet you.

    Show answer

    Answer: C. What name he likes to be called

    Sofia asks, "What should I call you?" Asking what name someone prefers is polite. Marco tells her about shipping without being asked.

    Transcript

    Sofia: Hi, you must be new here. I'm Sofia. I work in receiving.
    Marco: Hi Sofia, I'm Marco. Today's my first day in shipping.
    Sofia: Welcome! What should I call you? Marco, or something shorter?
    Marco: Marco is fine. Nice to meet you.

  6. Question 6 of 16

    Your manager signs her emails "Dr. Ana Lopez". If you use her title, what should you call her?
    Show answer

    Answer: D. Dr. Lopez

    In Canada, a title is used with the last name only, so "Dr. Lopez" is correct. Many workplaces simply use first names.

  7. Question 7 of 16

    You forgot the name of a coworker you met yesterday. What is the best thing to do?
    Show answer

    Answer: D. Say sorry and ask them to remind you

    Forgetting a name is common. Apologize and ask: "Sorry, can you remind me of your name?"

  8. Question 8 of 16

    Which phrase is a polite way to end small talk and go back to work?
    Show answer

    Answer: C. Anyway, I'd better get back to work. Talk later!

    "I'd better get back to work" ends the chat in a friendly way. The other choices sound rude.

  9. Question 9 of 16

    You are writing to a mixed group of coworkers. Which greeting includes everyone?
    Show answer

    Answer: D. Hi everyone

    The Language Portal of Canada suggests "Everyone" instead of "Guys" so that no one is left out.

  10. Question 10 of 16

    Which job title is gender-inclusive?
    Show answer

    Answer: D. Police officer

    Gender-inclusive titles such as police officer, chair and server work for everyone.

  11. Question 11 of 16

    Complete the workplace rule so that it includes everyone: "If an employee needs a day off, ___ must ask ___ supervisor."
    Show answer

    Answer: C. they ... their

    When you do not know a person's gender, use singular "they" and "their".

  12. Question 12 of 16

    Listen. Why does Priya talk to Tom?
    Listen, then answer. The transcript is shown after you answer.
    No sound? Read the text instead

    Priya: Morning, Tom. Can I mention something? Our office is scent-free.
    Tom: Oh, really? I didn't know that.
    Priya: Yes, a few people get headaches from strong perfume or cologne. It's in the handbook.
    Tom: Thanks for telling me. I won't wear cologne from now on.

    Show answer

    Answer: B. The office does not allow strong scents

    Priya explains that the office is scent-free because some people get headaches from perfume or cologne. Many Canadian workplaces have this rule.

    Transcript

    Priya: Morning, Tom. Can I mention something? Our office is scent-free.
    Tom: Oh, really? I didn't know that.
    Priya: Yes, a few people get headaches from strong perfume or cologne. It's in the handbook.
    Tom: Thanks for telling me. I won't wear cologne from now on.

  13. Question 13 of 16

    Your supervisor asks you to use a machine you have never used before. What is the best response?
    Show answer

    Answer: A. Say you are new to it and ask for a quick demo

    Asking questions is a normal way to learn how things are done at work. Being honest about what you know also keeps you safe.

  14. Question 14 of 16

    A coworker borrowed your tools without asking. It just happened a second time. What is a good first step?
    Show answer

    Answer: B. Talk to them calmly and directly about it

    Settlement advice is to address it calmly, kindly and directly when it happens a second time. If the problem continues, talk to your supervisor or HR.

  15. Question 15 of 16

    Read the message. Jun's bus is cancelled on Tuesday morning, and he will be late. What should he do?

    Welcome to the team, Jun! A few things for your first week:

    - Your shift is 7:00 am to 3:30 pm, Monday to Friday. Please be at your station by 7:00.
    - We use first names here, including me.
    - If you're sick or running late, text me before 6:30 am at 403-555-0147.
    - Our building is scent-free.

    See you Monday!
    Karen (Shift Supervisor)

    Show answer

    Answer: A. Text Karen before 6:30 am

    The message says to text Karen before 6:30 am if you are sick or running late. Always tell your supervisor before your shift starts.

  16. Question 16 of 16

    Read the message. What should Jun call his supervisor?

    Welcome to the team, Jun! A few things for your first week:

    - Your shift is 7:00 am to 3:30 pm, Monday to Friday. Please be at your station by 7:00.
    - We use first names here, including me.
    - If you're sick or running late, text me before 6:30 am at 403-555-0147.
    - Our building is scent-free.

    See you Monday!
    Karen (Shift Supervisor)

    Show answer

    Answer: D. Karen

    Karen writes, "We use first names here, including me." In Canada, a title such as Ms. goes with the last name, not the first name.

What to know before the test

  • Job Bank says you need a Social Insurance Number (SIN) to work in Canada and suggests applying for one as soon as you arrive.
  • The Canadian Language Benchmarks (CLB) describe second-language ability on 12 benchmarks, from basic to advanced.
  • Permanent residents and protected persons can take government-funded LINC English classes at no cost, and some locations offer job-specific language classes.
  • Health and safety laws give workers in Canada three basic rights: the right to know, the right to participate and the right to refuse dangerous work.
  • The Language Portal of Canada suggests keeping a work email to about one screen, roughly 25 lines or 250 words.
  • Under section 254 of the Canada Labour Code, federally regulated employers must give a written pay statement showing the pay period, hours, rate, deductions and amount paid.
  • The Canada Revenue Agency explains how employers calculate CPP contributions, EI premiums and income tax deductions from pay.

Frequently asked questions

What certificate do I get, and what is it not?

If you score 80% or more on the final assessment, you get a PassEveryTest Certificate of Completion. It shows you finished this practice course. It is not a CLB level, an official language test result or an employer or government certification.

Will this course give me a CLB level for immigration or citizenship?

No. Immigration and citizenship use approved language tests or other accepted proof set by the Government of Canada. This course is practice for everyday workplace English only.

How do the listening questions work?

Your device reads the workplace conversation aloud in a Canadian English voice. The question does not show the script. You can read the script after you answer.

Do the pay and schedule rules in the lessons apply to my job?

The lessons use federal labour standards as an example. They apply to federally regulated workplaces, such as banks and airlines. Other jobs follow the employment standards of the province or territory where you work, so check those for your exact rules.

How does the final assessment work?

It has 35 questions picked at random from the whole course, with a 35-minute time limit. You get a new mix each time, and you need 80% to pass.

Where can I get free English classes in Canada?

Eligible newcomers, such as permanent residents and protected persons, can take free LINC classes. Contact a newcomer services organization near you to get a language assessment and register.

Is the certificate accredited or officially recognised?

No. It is a private certificate of completion for knowledge only. It is not recognised, accredited or approved by any government, licensing body, regulator or educational institution, and it does not replace any licence, certification or training required by law.

Sources

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