Hotel Front-Desk Essentials Course: final exam 2026
A new random set of 35 questions from the course every time. Score 80% or more to download your certificate. You see your answers at the end.
- 35 questions
- Score 80% or more to download your certificate.
- 35 minutes
How this mock exam works
Each attempt draws 35 questions at random from all 100 questions for this test, so no two attempts are the same.
At the end you see your score, every answer and its explanation. Your best score is saved in this browser, so you can try again until you pass comfortably.
What you will learn
- Check guests in and out with a clear routine, including ID, dates, holds and the folio
- Take, change and cancel reservations, and quote totals that include mandatory fees
- Assign only ready rooms and handle guest requests, wake-up calls and accessibility needs
- Handle complaints and payment errors with service recovery steps
- Protect guest privacy, room numbers, keys and card data
- Respond to emergencies, escalate to a manager and write a clear shift handover log
Score 80% or more to download your certificate.