Hotel Front-Desk Essentials Course: الامتحان النهائي 2026

ما ستتعلمه

• Check guests in and out with a clear routine, including ID, dates, holds and the folio
• Take, change and cancel reservations, and quote totals that include mandatory fees
• Assign only ready rooms and handle guest requests, wake-up calls and accessibility needs
• Handle complaints and payment errors with service recovery steps
• Protect guest privacy, room numbers, keys and card data
• Respond to emergencies, escalate to a manager and write a clear shift handover log

احصل على 80% أو أكثر لتنزيل شهادتك.