Hotel Front-Desk Essentials Course：结业考试 2026
每次从课程中随机抽取一套新的35道题。得分达到80%或以上即可下载证书。答案将在最后显示。
- 35道题
- 得分达到80%或以上即可下载证书。
- 35分钟
本模拟考试的规则
每次作答都会从本测试全部 100 道题中随机抽取 35 道题，因此每次都不一样。
结束后可以看到得分、每道题的答案和解析。最好成绩会保存在此浏览器中，你可以反复练习，直到稳妥通过。
你将学到什么
- Check guests in and out with a clear routine, including ID, dates, holds and the folio
- Take, change and cancel reservations, and quote totals that include mandatory fees
- Assign only ready rooms and handle guest requests, wake-up calls and accessibility needs
- Handle complaints and payment errors with service recovery steps
- Protect guest privacy, room numbers, keys and card data
- Respond to emergencies, escalate to a manager and write a clear shift handover log
得分达到80%或以上即可下载证书。