Trauma-Informed Security Course 2026

1. Pregunta 1 de 25

   How does the Public Health Agency of Canada describe trauma?

   • AA physical injury that needs stitches
   • BA mental illness diagnosed by a doctor
   • CAny minor disagreement at work
   • DAn overwhelmingly negative event or events
   Ver respuesta

   Respuesta: D. An overwhelmingly negative event or events

   PHAC describes trauma as an overwhelmingly negative event or series of events. Its effects can last long after.

2. Pregunta 2 de 25

   What is complex trauma?

   • ATrauma that has fully healed with time
   • BTrauma that comes from repeated experiences over time
   • CTrauma that only affects young children
   • DTrauma from a single event, such as a car crash
   Ver respuesta

   Respuesta: B. Trauma that comes from repeated experiences over time

   Trauma can be acute, from a single event, or complex, from repeated experiences such as ongoing abuse.

3. Pregunta 3 de 25

   What is intergenerational trauma?

   • ATrauma that only affects older adults
   • BTrauma from an argument between co-workers
   • CEffects passed down from one generation to the next
   • DTrauma caused by one event during a single shift
   Ver respuesta

   Respuesta: C. Effects passed down from one generation to the next

   Intergenerational trauma affects several generations, through what is passed down and through ongoing living conditions.

4. Pregunta 4 de 25

   Which is one of the four principles of trauma- and violence-informed approaches?

   • ATreat everyone as a suspect
   • BAvoid explaining your actions
   • CCreate safe environments
   • DUse force early to prevent problems
   Ver respuesta

   Respuesta: C. Create safe environments

   The four principles are: understand trauma and violence, create safe environments, foster choice, collaboration and connection, and provide strengths-based, capacity-building support.

5. Pregunta 5 de 25

   The principle "understand trauma and violence" asks you to…

   • Aignore any behaviour that breaks the site's rules
   • Bdiagnose which people on your site have trauma
   • Cfind out every detail of a person's past before helping
   • Drecognize how trauma and violence can shape a person's behaviour
   Ver respuesta

   Respuesta: D. recognize how trauma and violence can shape a person's behaviour

   Understanding how trauma affects people helps you respond to behaviour with patience instead of taking it personally.

6. Pregunta 6 de 25

   Which action best shows the principle "foster choice, collaboration and connection"?

   • AGiving one order and repeating it louder
   • BKeeping the person waiting with no information
   • CMaking decisions for the person without telling them
   • DOffering a person options about how a situation is handled
   Ver respuesta

   Respuesta: D. Offering a person options about how a situation is handled

   Giving options and working with the person helps rebuild a sense of control, which trauma often takes away.

7. Pregunta 7 de 25

   What does a strengths-based approach focus on?

   • AThe person's existing strengths and ways of coping
   • BThe person's past mistakes and failures
   • CThe rules the person has broken on site
   • DWhat is wrong with the person and how to fix it
   Ver respuesta

   Respuesta: A. The person's existing strengths and ways of coping

   Strengths-based support helps people cope and build resilience by drawing on what they already do well.

8. Pregunta 8 de 25

   According to PHAC, which is an example of systemic violence?

   • AA noisy party in a condo building
   • BA slip and fall on an icy sidewalk
   • CThe colonization of Indigenous peoples
   • DA single fight between two people in a parking lot
   Ver respuesta

   Respuesta: C. The colonization of Indigenous peoples

   Systemic violence is built into systems and structures. PHAC gives colonization of Indigenous peoples as an example.

9. Pregunta 9 de 25

   What does resilience mean?

   • ARefusing all help from other people
   • BKeeping or regaining well-being despite hardship
   • CNever feeling any stress or fear at all
   • DForgetting a traumatic event completely
   Ver respuesta

   Respuesta: B. Keeping or regaining well-being despite hardship

   PHAC describes resilience as a dynamic process shaped by the person and their environment.

10. Pregunta 10 de 25

    Which question reflects a trauma-informed way of thinking about a person's behaviour?

    • A"What is wrong with this person?"
    • B"Who can I blame for this?"
    • C"How do I make this person leave fastest?"
    • D"What happened to this person?"
    Ver respuesta

    Respuesta: D. "What happened to this person?"

    Trauma-informed thinking looks for the reasons behind behaviour instead of labelling the person.

11. Pregunta 11 de 25

    Why might a security uniform cause fear or anger in some people?

    • APeople usually dislike the uniform's colour
    • BIt shows that you have not been trained
    • CUniforms are always seen as disrespectful
    • DIt may remind them of past harm by authority
    Ver respuesta

    Respuesta: D. It may remind them of past harm by authority

    For people who were hurt by police, guards, staff in care or institutions, a uniform can be a reminder. Be aware of this and stay calm.

12. Pregunta 12 de 25

    Why should you explain what you are about to do before you do it?

    • AIt slows down the work for no real reason
    • BIt is only needed when talking with children
    • CKnowing what comes next helps a person feel safe
    • DIt gives the person more chances to argue
    Ver respuesta

    Respuesta: C. Knowing what comes next helps a person feel safe

    Surprises can feel threatening. Predictability is a key part of creating a safe environment.

13. Pregunta 13 de 25

    You need to give first aid to an injured adult who is awake. What should you do first?

    • AIntroduce yourself and ask if you may help
    • BStart treatment right away without speaking
    • CCall their family before you do anything
    • DAsk to see their ID before you help
    Ver respuesta

    Respuesta: A. Introduce yourself and ask if you may help

    Asking for consent respects the person's control over their own body, which matters even more after trauma.

14. Pregunta 14 de 25

    A person reports that they were assaulted on your site. Which approach is trauma-informed?

    • AAsk them to repeat the story several times to check for gaps
    • BTake their full statement right away in the busy lobby
    • CGo somewhere private and quiet, and only ask what you need
    • DAsk why they chose to be alone in that area at night
    Ver respuesta

    Respuesta: C. Go somewhere private and quiet, and only ask what you need

    Making a person retell their story many times or asking blaming questions can harm them again. Gather what you need and connect them with police and support.

15. Pregunta 15 de 25

    Which question could make a person who was harmed feel blamed?

    • A"Would you like me to call someone for you?"
    • B"Are you hurt anywhere?"
    • C"Why were you out here alone at night?"
    • D"Do you want to sit down?"
    Ver respuesta

    Respuesta: C. "Why were you out here alone at night?"

    "Why" questions about a victim's choices can sound like blame. Focus on safety and what they need now.

16. Pregunta 16 de 25

    A person suddenly freezes and stops answering when you raise your voice. What might be happening?

    • AThey are planning a way to escape from you
    • BThey are deliberately ignoring your instructions
    • CA stress response such as freezing
    • DThey do not understand any English at all
    Ver respuesta

    Respuesta: C. A stress response such as freezing

    Fight, flight and freeze are common stress responses. Lower your voice, slow down and give them time.

17. Pregunta 17 de 25

    How can the physical setting at a site support a trauma-informed approach?

    • ALoud music to cover private conversations
    • BLocked doors with no signs or directions
    • CDim lighting so people feel more hidden
    • DGood lighting, clear signs and a quiet room
    Ver respuesta

    Respuesta: D. Good lighting, clear signs and a quiet room

    Spaces that are well lit, easy to understand and calm help people feel physically and emotionally safe.

18. Pregunta 18 de 25

    Does being trauma-informed mean a guard stops enforcing site rules?

    • ANo, it means enforcing every rule more strictly than before
    • BYes, guards should avoid every conflict at any cost
    • CYes, rules no longer apply to people who have trauma
    • DNo, it means enforcing rules with respect, explanation and choice
    Ver respuesta

    Respuesta: D. No, it means enforcing rules with respect, explanation and choice

    A trauma-informed approach changes how you enforce rules, not whether you keep people safe.

19. Pregunta 19 de 25

    Why do many organizations treat everyone as if they may have a history of trauma?

    • AIt lets guards skip other required training
    • BYou usually cannot tell who has trauma by looking
    • CEveryone has lived through the same trauma
    • DThe Criminal Code requires guards to do so
    Ver respuesta

    Respuesta: B. You usually cannot tell who has trauma by looking

    Since trauma is common and often hidden, a respectful approach with everyone helps those who need it and harms nobody.

20. Pregunta 20 de 25

    When a person is very upset, which way of speaking helps most?

    • ASeveral questions asked quickly, one after another
    • BShort, simple sentences in a calm, slow voice
    • CLong explanations of every rule that applies
    • DFast speech so the talk ends sooner
    Ver respuesta

    Respuesta: B. Short, simple sentences in a calm, slow voice

    Stress makes it hard to process information. Keep it short, calm and clear.

21. Pregunta 21 de 25

    A guard keeps thinking about a violent incident they saw weeks ago and has trouble sleeping. What is this an example of?

    • AA stress reaction that deserves support
    • BA normal part of the job that never needs any support
    • CA clear sign the guard is not suited to security work
    • DSomething the guard should keep hidden from the employer
    Ver respuesta

    Respuesta: A. A stress reaction that deserves support

    Repeated exposure to distressing events can affect workers. Talk to a supervisor, use an employee assistance program, or reach out for support.

22. Pregunta 22 de 25

    A person in distress says they are thinking about suicide but is not in immediate danger. Which service can they call or text 24/7?

    • A9-8-8
    • B2-1-1
    • C3-1-1
    • D4-1-1
    Ver respuesta

    Respuesta: A. 9-8-8

    9-8-8 is Canada's Suicide Crisis Helpline, available by call or text 24/7. Call 9-1-1 if there is immediate danger.

23. Pregunta 23 de 25

    Which service helps people find community supports such as counselling, shelters and food?

    • A211
    • B9-8-8
    • C9-1-1
    • DYour security dispatch
    Ver respuesta

    Respuesta: A. 211

    211 is a free, confidential service that connects people to community and social services.

24. Pregunta 24 de 25

    Why is working with outreach workers, social services and other partners part of a trauma-informed approach?

    • AIt lets guards share private information freely
    • BIt links people to support, not just removal
    • CIt shifts all responsibility away from security
    • DIt means guards no longer need to report incidents
    Ver respuesta

    Respuesta: B. It links people to support, not just removal

    Collaboration and connection are core principles. Guards help most by linking people to services that can address their needs.

25. Pregunta 25 de 25

    Which approach to touch is most trauma-informed?

    • ATouch the person's arm early on to show that you are friendly
    • BTap people on the back whenever you need to get their attention
    • CAvoid touching unless needed for safety, and ask or explain first when you can
    • DGuide people by the shoulder without asking, to keep things moving
    Ver respuesta

    Respuesta: C. Avoid touching unless needed for safety, and ask or explain first when you can

    Unexpected touch can feel threatening to someone with a trauma history. Ask or explain first, except when you must act to prevent harm.

Teclado: 1–4 para responder, Intro para la siguiente pregunta.