Diversity, Inclusion and Anti-Racism for Guards 2026

1. Pregunta 1 de 25

   Which law mainly protects people from discrimination by a private security company in a shopping mall?

   • AThe company's own dress code
   • BThe Canadian Charter of Rights and Freedoms
   • CThe Criminal Code only
   • DThe provincial or territorial human rights law
   Ver respuesta

   Respuesta: D. The provincial or territorial human rights law

   The Charter applies to government. Discrimination by private businesses is covered by human rights laws, such as provincial and territorial codes.

2. Pregunta 2 de 25

   Section 15 of the Charter guarantees equality rights. Who does section 15 apply to?

   • AEvery private business
   • BGovernment action, such as laws and government programs
   • COnly federal employees
   • DOnly police officers
   Ver respuesta

   Respuesta: B. Government action, such as laws and government programs

   Section 15 applies to government action. It does not apply to private conduct, which human rights laws cover instead.

3. Pregunta 3 de 25

   Which of these is a prohibited ground of discrimination under the Canadian Human Rights Act?

   • AFavourite sports team
   • BGender identity or expression
   • CJob title
   • DHeight
   Ver respuesta

   Respuesta: B. Gender identity or expression

   The Act lists grounds such as race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital and family status, genetic characteristics and disability.

4. Pregunta 4 de 25

   Which ground is protected under Alberta's Human Rights Act but is NOT in the federal Canadian Human Rights Act list?

   • ADisability
   • BReligion
   • CSource of income
   • DRace
   Ver respuesta

   Respuesta: C. Source of income

   Alberta protects source of income, along with grounds such as race, religious beliefs, gender identity, ancestry, place of origin and disability.

5. Pregunta 5 de 25

   The Ontario Human Rights Code protects people in which five social areas?

   • AServices, housing, contracts, employment and vocational associations
   • BOnly employment and housing
   • CSports, music, art, travel and food
   • DOnly government services
   Ver respuesta

   Respuesta: A. Services, housing, contracts, employment and vocational associations

   The Code covers goods, services and facilities; housing; contracts; employment; and membership in vocational associations and trade unions.

6. Pregunta 6 de 25

   According to the Ontario Human Rights Commission, does a guard have to intend to discriminate for racial profiling to be a human rights violation?

   • AOnly if a police officer was present
   • BYes, intent must always be proven
   • CNo, the effect on the person is what matters
   • DOnly if the guard admits it
   Ver respuesta

   Respuesta: C. No, the effect on the person is what matters

   The OHRC says intent is not needed to prove discrimination. The focus is on how the action affected the person.

7. Pregunta 7 de 25

   Which best describes racial profiling by security staff?

   • AAsking a person who set off an alarm to step aside
   • BUsing a detailed description of a suspect seen on camera
   • CGiving more scrutiny or worse treatment to people because of race-related grounds or stereotypes
   • DChecking every person's bag at a concert entrance
   Ver respuesta

   Respuesta: C. Giving more scrutiny or worse treatment to people because of race-related grounds or stereotypes

   The OHRC describes racial profiling as greater scrutiny, lesser scrutiny or other negative treatment based on race-related grounds or stereotypes, for claimed safety or security reasons.

8. Pregunta 8 de 25

   A guard usually confirms theft before banning anyone, but bans a racialized man based only on suspicion. What does this show?

   • AA legal arrest
   • BGood judgment
   • CProper use of a trespass notice
   • DA possible sign of racial profiling, because the guard departed from normal practice
   Ver respuesta

   Respuesta: D. A possible sign of racial profiling, because the guard departed from normal practice

   The OHRC uses this example. Treating one person differently from your usual practice can be evidence of profiling.

9. Pregunta 9 de 25

   What is "under-policing" or "lesser scrutiny" in the OHRC's description of racial profiling?

   • AFailing to respond properly to some victims because of stereotypes about them
   • BLetting staff take breaks
   • CDoing fewer patrols at night
   • DUsing fewer cameras
   Ver respuesta

   Respuesta: A. Failing to respond properly to some victims because of stereotypes about them

   Racial profiling can also be a failure to act, such as not taking a complaint seriously because of stereotypes about the victim.

10. Pregunta 10 de 25

    You are told to watch for a "suspicious group of young Black men." What is the right approach?

    • AIgnore the call completely
    • BStop every young Black man you see
    • CBan all youth from the store
    • DAsk for a specific description and act only on behaviour and reliable details
    Ver respuesta

    Respuesta: D. Ask for a specific description and act only on behaviour and reliable details

    Vague descriptions based on race are not enough. Use only reliable, specific suspect descriptions and observed behaviour.

11. Pregunta 11 de 25

    While investigating a theft, a guard asks a customer, "Where are you really from?" Why is this a problem?

    • AIt is required by law, so there is no problem
    • BGuards may never speak to customers
    • CQuestions unrelated to the incident about origin can be a sign of profiling
    • DIt is too long a question
    Ver respuesta

    Respuesta: C. Questions unrelated to the incident about origin can be a sign of profiling

    The OHRC lists questions like "Where are you from?" as a possible sign of racial profiling. Keep questions about the incident.

12. Pregunta 12 de 25

    Which is the best basis for deciding to watch or approach someone?

    • AA hunch from past experience
    • BSpecific, objective behaviour you saw, such as concealing items
    • CTheir clothing style or skin colour
    • DThe neighbourhood they seem to come from
    Ver respuesta

    Respuesta: B. Specific, objective behaviour you saw, such as concealing items

    The OHRC says a hunch is not enough. Rely on objective, specific information about behaviour.

13. Pregunta 13 de 25

    A tribunal found that mall orders targeting people wearing "ripped" or "dirty" clothing were what?

    • AA good customer service rule
    • BRequired for safety
    • CAllowed in all provinces
    • DDiscriminatory
    Ver respuesta

    Respuesta: D. Discriminatory

    Signs of poverty are not evidence of wrongdoing. The OHRC notes a tribunal found these orders discriminatory.

14. Pregunta 14 de 25

    What is the duty to accommodate?

    • AGiving everyone exactly the same treatment no matter what
    • BLetting staff choose their own shifts
    • COffering free products to customers
    • DChanging rules, policies or spaces so people protected by human rights law can take part, up to undue hardship
    Ver respuesta

    Respuesta: D. Changing rules, policies or spaces so people protected by human rights law can take part, up to undue hardship

    Employers and service providers must adjust rules or spaces when needed because of a protected ground, up to the point of undue hardship.

15. Pregunta 15 de 25

    A customer cannot show a driver's licence for a building sign-in because they do not drive. Which response fits the duty to accommodate?

    • ATell them to come back with a friend who drives
    • BAccept another reasonable form of identification
    • CRefuse entry because the rule says driver's licence
    • DAsk why they do not drive
    Ver respuesta

    Respuesta: B. Accept another reasonable form of identification

    The Alberta Human Rights Commission gives accepting ID other than a driver's licence as an example of accommodation by a service provider.

16. Pregunta 16 de 25

    Who has to show that an accommodation would cause undue hardship?

    • AThe organization
    • BNobody; it is assumed
    • CThe police
    • DThe person asking for the accommodation
    Ver respuesta

    Respuesta: A. The organization

    The organization must show it has reached undue hardship. Some hardship is expected along the way.

17. Pregunta 17 de 25

    Which is an example of implicit (unconscious) bias?

    • AAn automatic, unnoticed assumption that leads you to watch some people more than others
    • BA written company policy that bans a religion
    • CFollowing a clear post order
    • DChecking every ticket at a gate
    Ver respuesta

    Respuesta: A. An automatic, unnoticed assumption that leads you to watch some people more than others

    Implicit bias is an attitude we may not notice. The OHRC notes it can lead to profiling even with no intent to discriminate.

18. Pregunta 18 de 25

    What is a microaggression?

    • AA brief comment or action that sends a negative message about someone's group, even if not meant to hurt
    • BA small security incident
    • CA quiet radio call
    • DA short break during a shift
    Ver respuesta

    Respuesta: A. A brief comment or action that sends a negative message about someone's group, even if not meant to hurt

    Microaggressions are everyday slights, such as "You speak English so well," that add up and make people feel they do not belong.

19. Pregunta 19 de 25

    You are not sure which pronoun a person uses. What is a respectful approach?

    • AUse their name or ask politely, then use what they tell you
    • BGuess based on their appearance
    • CAvoid speaking to them
    • DUse "it"
    Ver respuesta

    Respuesta: A. Use their name or ask politely, then use what they tell you

    Using a person's name or asking politely, then respecting the answer, is the simplest respectful approach. Gender identity and expression are protected grounds.

20. Pregunta 20 de 25

    What does "equity" mean in diversity and inclusion work?

    • ATreating customers by how much they spend
    • BHiring only from one group
    • CGiving people what they need to have a fair chance, which may differ between people
    • DGiving everyone the exact same thing
    Ver respuesta

    Respuesta: C. Giving people what they need to have a fair chance, which may differ between people

    Equity focuses on fair outcomes. Sometimes fairness requires different supports, such as an accommodation.

21. Pregunta 21 de 25

    A visitor speaks very little English and seems confused about a rule. What should you do?

    • AAsk them to leave
    • BLaugh it off so they feel relaxed
    • CUse short, plain words, gestures or signs, and get an interpreter or translation tool if possible
    • DSpeak louder and faster
    Ver respuesta

    Respuesta: C. Use short, plain words, gestures or signs, and get an interpreter or translation tool if possible

    Plain language, patience and translation help remove communication barriers without singling the person out.

22. Pregunta 22 de 25

    A person is shouting slurs at another customer because of their religion. What should you do first?

    • AMake sure the targeted person is safe, intervene calmly, and call police if there are threats or violence
    • BIgnore it because it is only words
    • CShout back at the person
    • DAsk the targeted person to leave to avoid trouble
    Ver respuesta

    Respuesta: A. Make sure the targeted person is safe, intervene calmly, and call police if there are threats or violence

    Your first duty is safety. Support the person targeted, calmly stop the behaviour, and get police help for threats or violence.

23. Pregunta 23 de 25

    After a hate-motivated incident, what should your report include?

    • AYour opinion of each person's culture
    • BOnly a one-line summary
    • CNothing, unless police ask
    • DThe exact words used, actions, times, witnesses and any camera coverage
    Ver respuesta

    Respuesta: D. The exact words used, actions, times, witnesses and any camera coverage

    Exact words and facts help police and managers decide next steps. Keep opinions out of reports.

24. Pregunta 24 de 25

    Which question helps check yourself for racial profiling?

    • A"Is this person from around here?"
    • B"Do I like how this person looks?"
    • C"Does this person seem rich?"
    • D"Would I treat this person the same way if they were from a different group?"
    Ver respuesta

    Respuesta: D. "Would I treat this person the same way if they were from a different group?"

    The OHRC suggests asking whether events would have unfolded the same way for a person of a different race.

25. Pregunta 25 de 25

    Which is the best example of inclusive security practice?

    • AOnly greeting people who look like you
    • BUsing the same clear rules, steps and tone with everyone, and adjusting when someone needs an accommodation
    • CWatching newcomers more closely
    • DLetting regular customers skip rules
    Ver respuesta

    Respuesta: B. Using the same clear rules, steps and tone with everyone, and adjusting when someone needs an accommodation

    Consistent rules and fair accommodation are the core of inclusive, anti-racist service.

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