Trauma-Informed Security Course 2026

1. Pytanie 1 z 25

   How does the Public Health Agency of Canada describe trauma?

   • AA physical injury that needs stitches
   • BA mental illness diagnosed by a doctor
   • CAny minor disagreement at work
   • DAn overwhelmingly negative event or events
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   Odpowiedź: D. An overwhelmingly negative event or events

   PHAC describes trauma as an overwhelmingly negative event or series of events. Its effects can last long after.

2. Pytanie 2 z 25

   What is complex trauma?

   • ATrauma that has fully healed with time
   • BTrauma that comes from repeated experiences over time
   • CTrauma that only affects young children
   • DTrauma from a single event, such as a car crash
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   Odpowiedź: B. Trauma that comes from repeated experiences over time

   Trauma can be acute, from a single event, or complex, from repeated experiences such as ongoing abuse.

3. Pytanie 3 z 25

   What is intergenerational trauma?

   • ATrauma that only affects older adults
   • BTrauma from an argument between co-workers
   • CEffects passed down from one generation to the next
   • DTrauma caused by one event during a single shift
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   Odpowiedź: C. Effects passed down from one generation to the next

   Intergenerational trauma affects several generations, through what is passed down and through ongoing living conditions.

4. Pytanie 4 z 25

   Which is one of the four principles of trauma- and violence-informed approaches?

   • ATreat everyone as a suspect
   • BAvoid explaining your actions
   • CCreate safe environments
   • DUse force early to prevent problems
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   Odpowiedź: C. Create safe environments

   The four principles are: understand trauma and violence, create safe environments, foster choice, collaboration and connection, and provide strengths-based, capacity-building support.

5. Pytanie 5 z 25

   The principle "understand trauma and violence" asks you to…

   • Aignore any behaviour that breaks the site's rules
   • Bdiagnose which people on your site have trauma
   • Cfind out every detail of a person's past before helping
   • Drecognize how trauma and violence can shape a person's behaviour
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   Odpowiedź: D. recognize how trauma and violence can shape a person's behaviour

   Understanding how trauma affects people helps you respond to behaviour with patience instead of taking it personally.

6. Pytanie 6 z 25

   Which action best shows the principle "foster choice, collaboration and connection"?

   • AGiving one order and repeating it louder
   • BKeeping the person waiting with no information
   • CMaking decisions for the person without telling them
   • DOffering a person options about how a situation is handled
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   Odpowiedź: D. Offering a person options about how a situation is handled

   Giving options and working with the person helps rebuild a sense of control, which trauma often takes away.

7. Pytanie 7 z 25

   What does a strengths-based approach focus on?

   • AThe person's existing strengths and ways of coping
   • BThe person's past mistakes and failures
   • CThe rules the person has broken on site
   • DWhat is wrong with the person and how to fix it
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   Odpowiedź: A. The person's existing strengths and ways of coping

   Strengths-based support helps people cope and build resilience by drawing on what they already do well.

8. Pytanie 8 z 25

   According to PHAC, which is an example of systemic violence?

   • AA noisy party in a condo building
   • BA slip and fall on an icy sidewalk
   • CThe colonization of Indigenous peoples
   • DA single fight between two people in a parking lot
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   Odpowiedź: C. The colonization of Indigenous peoples

   Systemic violence is built into systems and structures. PHAC gives colonization of Indigenous peoples as an example.

9. Pytanie 9 z 25

   What does resilience mean?

   • ARefusing all help from other people
   • BKeeping or regaining well-being despite hardship
   • CNever feeling any stress or fear at all
   • DForgetting a traumatic event completely
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   Odpowiedź: B. Keeping or regaining well-being despite hardship

   PHAC describes resilience as a dynamic process shaped by the person and their environment.

10. Pytanie 10 z 25

    Which question reflects a trauma-informed way of thinking about a person's behaviour?

    • A"What is wrong with this person?"
    • B"Who can I blame for this?"
    • C"How do I make this person leave fastest?"
    • D"What happened to this person?"
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    Odpowiedź: D. "What happened to this person?"

    Trauma-informed thinking looks for the reasons behind behaviour instead of labelling the person.

11. Pytanie 11 z 25

    Why might a security uniform cause fear or anger in some people?

    • APeople usually dislike the uniform's colour
    • BIt shows that you have not been trained
    • CUniforms are always seen as disrespectful
    • DIt may remind them of past harm by authority
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    Odpowiedź: D. It may remind them of past harm by authority

    For people who were hurt by police, guards, staff in care or institutions, a uniform can be a reminder. Be aware of this and stay calm.

12. Pytanie 12 z 25

    Why should you explain what you are about to do before you do it?

    • AIt slows down the work for no real reason
    • BIt is only needed when talking with children
    • CKnowing what comes next helps a person feel safe
    • DIt gives the person more chances to argue
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    Odpowiedź: C. Knowing what comes next helps a person feel safe

    Surprises can feel threatening. Predictability is a key part of creating a safe environment.

13. Pytanie 13 z 25

    You need to give first aid to an injured adult who is awake. What should you do first?

    • AIntroduce yourself and ask if you may help
    • BStart treatment right away without speaking
    • CCall their family before you do anything
    • DAsk to see their ID before you help
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    Odpowiedź: A. Introduce yourself and ask if you may help

    Asking for consent respects the person's control over their own body, which matters even more after trauma.

14. Pytanie 14 z 25

    A person reports that they were assaulted on your site. Which approach is trauma-informed?

    • AAsk them to repeat the story several times to check for gaps
    • BTake their full statement right away in the busy lobby
    • CGo somewhere private and quiet, and only ask what you need
    • DAsk why they chose to be alone in that area at night
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    Odpowiedź: C. Go somewhere private and quiet, and only ask what you need

    Making a person retell their story many times or asking blaming questions can harm them again. Gather what you need and connect them with police and support.

15. Pytanie 15 z 25

    Which question could make a person who was harmed feel blamed?

    • A"Would you like me to call someone for you?"
    • B"Are you hurt anywhere?"
    • C"Why were you out here alone at night?"
    • D"Do you want to sit down?"
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    Odpowiedź: C. "Why were you out here alone at night?"

    "Why" questions about a victim's choices can sound like blame. Focus on safety and what they need now.

16. Pytanie 16 z 25

    A person suddenly freezes and stops answering when you raise your voice. What might be happening?

    • AThey are planning a way to escape from you
    • BThey are deliberately ignoring your instructions
    • CA stress response such as freezing
    • DThey do not understand any English at all
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    Odpowiedź: C. A stress response such as freezing

    Fight, flight and freeze are common stress responses. Lower your voice, slow down and give them time.

17. Pytanie 17 z 25

    How can the physical setting at a site support a trauma-informed approach?

    • ALoud music to cover private conversations
    • BLocked doors with no signs or directions
    • CDim lighting so people feel more hidden
    • DGood lighting, clear signs and a quiet room
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    Odpowiedź: D. Good lighting, clear signs and a quiet room

    Spaces that are well lit, easy to understand and calm help people feel physically and emotionally safe.

18. Pytanie 18 z 25

    Does being trauma-informed mean a guard stops enforcing site rules?

    • ANo, it means enforcing every rule more strictly than before
    • BYes, guards should avoid every conflict at any cost
    • CYes, rules no longer apply to people who have trauma
    • DNo, it means enforcing rules with respect, explanation and choice
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    Odpowiedź: D. No, it means enforcing rules with respect, explanation and choice

    A trauma-informed approach changes how you enforce rules, not whether you keep people safe.

19. Pytanie 19 z 25

    Why do many organizations treat everyone as if they may have a history of trauma?

    • AIt lets guards skip other required training
    • BYou usually cannot tell who has trauma by looking
    • CEveryone has lived through the same trauma
    • DThe Criminal Code requires guards to do so
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    Odpowiedź: B. You usually cannot tell who has trauma by looking

    Since trauma is common and often hidden, a respectful approach with everyone helps those who need it and harms nobody.

20. Pytanie 20 z 25

    When a person is very upset, which way of speaking helps most?

    • ASeveral questions asked quickly, one after another
    • BShort, simple sentences in a calm, slow voice
    • CLong explanations of every rule that applies
    • DFast speech so the talk ends sooner
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    Odpowiedź: B. Short, simple sentences in a calm, slow voice

    Stress makes it hard to process information. Keep it short, calm and clear.

21. Pytanie 21 z 25

    A guard keeps thinking about a violent incident they saw weeks ago and has trouble sleeping. What is this an example of?

    • AA stress reaction that deserves support
    • BA normal part of the job that never needs any support
    • CA clear sign the guard is not suited to security work
    • DSomething the guard should keep hidden from the employer
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    Odpowiedź: A. A stress reaction that deserves support

    Repeated exposure to distressing events can affect workers. Talk to a supervisor, use an employee assistance program, or reach out for support.

22. Pytanie 22 z 25

    A person in distress says they are thinking about suicide but is not in immediate danger. Which service can they call or text 24/7?

    • A9-8-8
    • B2-1-1
    • C3-1-1
    • D4-1-1
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    Odpowiedź: A. 9-8-8

    9-8-8 is Canada's Suicide Crisis Helpline, available by call or text 24/7. Call 9-1-1 if there is immediate danger.

23. Pytanie 23 z 25

    Which service helps people find community supports such as counselling, shelters and food?

    • A211
    • B9-8-8
    • C9-1-1
    • DYour security dispatch
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    Odpowiedź: A. 211

    211 is a free, confidential service that connects people to community and social services.

24. Pytanie 24 z 25

    Why is working with outreach workers, social services and other partners part of a trauma-informed approach?

    • AIt lets guards share private information freely
    • BIt links people to support, not just removal
    • CIt shifts all responsibility away from security
    • DIt means guards no longer need to report incidents
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    Odpowiedź: B. It links people to support, not just removal

    Collaboration and connection are core principles. Guards help most by linking people to services that can address their needs.

25. Pytanie 25 z 25

    Which approach to touch is most trauma-informed?

    • ATouch the person's arm early on to show that you are friendly
    • BTap people on the back whenever you need to get their attention
    • CAvoid touching unless needed for safety, and ask or explain first when you can
    • DGuide people by the shoulder without asking, to keep things moving
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    Odpowiedź: C. Avoid touching unless needed for safety, and ask or explain first when you can

    Unexpected touch can feel threatening to someone with a trauma history. Ask or explain first, except when you must act to prevent harm.

Klawiatura: 1–4, aby odpowiedzieć, Enter – następne pytanie.