Do I need to know someone's history to be trauma-informed?

No. You usually cannot tell who has experienced trauma. A trauma-informed approach treats everyone with the same respect, predictability and choice.

Does this mean I let people break the rules?

No. You still keep people safe and enforce site rules. Trauma-informed practice changes how you do it: explain, offer choices, ask before touch and avoid blame.

Is this the same as counselling?

No. Guards do not treat trauma. Your role is to avoid causing more harm and to connect people with services such as 9-1-1, 9-8-8 and 211.

Where do the four principles come from?

They come from the Public Health Agency of Canada's guidance on trauma- and violence-informed approaches to policy and practice.

Accredited ba o opisyal na kinikilala ang sertipiko?

Hindi. Ito ay pribadong sertipiko ng pagkumpleto para lamang sa kaalaman. Hindi ito kinikilala, hindi accredited at hindi inaprubahan ng anumang pamahalaan, ahensyang nagbibigay ng lisensya, regulator o institusyong pang-edukasyon, at hindi nito pinapalitan ang anumang lisensya, sertipikasyon o pagsasanay na hinihingi ng batas.

Trauma-Informed Security Course 2026

Tanong 1 ng 25

How does the Public Health Agency of Canada describe trauma?

A physical injury that needs stitches
A mental illness diagnosed by a doctor
Any minor disagreement at work
An overwhelmingly negative event or events

Ipakita ang sagot

Sagot: D. An overwhelmingly negative event or events

PHAC describes trauma as an overwhelmingly negative event or series of events. Its effects can last long after.

Tanong 2 ng 25

What is complex trauma?

Trauma that has fully healed with time
Trauma that comes from repeated experiences over time
Trauma that only affects young children
Trauma from a single event, such as a car crash

Ipakita ang sagot

Sagot: B. Trauma that comes from repeated experiences over time

Trauma can be acute, from a single event, or complex, from repeated experiences such as ongoing abuse.

Tanong 3 ng 25

What is intergenerational trauma?

Trauma that only affects older adults
Trauma from an argument between co-workers
Effects passed down from one generation to the next
Trauma caused by one event during a single shift

Ipakita ang sagot

Sagot: C. Effects passed down from one generation to the next

Intergenerational trauma affects several generations, through what is passed down and through ongoing living conditions.

Tanong 4 ng 25

Which is one of the four principles of trauma- and violence-informed approaches?

Treat everyone as a suspect
Avoid explaining your actions
Create safe environments
Use force early to prevent problems

Ipakita ang sagot

Sagot: C. Create safe environments

The four principles are: understand trauma and violence, create safe environments, foster choice, collaboration and connection, and provide strengths-based, capacity-building support.

Tanong 5 ng 25

The principle "understand trauma and violence" asks you to…

ignore any behaviour that breaks the site's rules
diagnose which people on your site have trauma
find out every detail of a person's past before helping
recognize how trauma and violence can shape a person's behaviour

Ipakita ang sagot

Sagot: D. recognize how trauma and violence can shape a person's behaviour

Understanding how trauma affects people helps you respond to behaviour with patience instead of taking it personally.

Tanong 6 ng 25

Which action best shows the principle "foster choice, collaboration and connection"?

Giving one order and repeating it louder
Keeping the person waiting with no information
Making decisions for the person without telling them
Offering a person options about how a situation is handled

Ipakita ang sagot

Sagot: D. Offering a person options about how a situation is handled

Giving options and working with the person helps rebuild a sense of control, which trauma often takes away.

Tanong 7 ng 25

What does a strengths-based approach focus on?

The person's existing strengths and ways of coping
The person's past mistakes and failures
The rules the person has broken on site
What is wrong with the person and how to fix it

Ipakita ang sagot

Sagot: A. The person's existing strengths and ways of coping

Strengths-based support helps people cope and build resilience by drawing on what they already do well.

Tanong 8 ng 25

According to PHAC, which is an example of systemic violence?

A noisy party in a condo building
A slip and fall on an icy sidewalk
The colonization of Indigenous peoples
A single fight between two people in a parking lot

Ipakita ang sagot

Sagot: C. The colonization of Indigenous peoples

Systemic violence is built into systems and structures. PHAC gives colonization of Indigenous peoples as an example.

Tanong 9 ng 25

What does resilience mean?

Refusing all help from other people
Keeping or regaining well-being despite hardship
Never feeling any stress or fear at all
Forgetting a traumatic event completely

Ipakita ang sagot

Sagot: B. Keeping or regaining well-being despite hardship

PHAC describes resilience as a dynamic process shaped by the person and their environment.

Tanong 10 ng 25

Which question reflects a trauma-informed way of thinking about a person's behaviour?

"What is wrong with this person?"
"Who can I blame for this?"
"How do I make this person leave fastest?"
"What happened to this person?"

Ipakita ang sagot

Sagot: D. "What happened to this person?"

Trauma-informed thinking looks for the reasons behind behaviour instead of labelling the person.

Tanong 11 ng 25

Why might a security uniform cause fear or anger in some people?

People usually dislike the uniform's colour
It shows that you have not been trained
Uniforms are always seen as disrespectful
It may remind them of past harm by authority

Ipakita ang sagot

Sagot: D. It may remind them of past harm by authority

For people who were hurt by police, guards, staff in care or institutions, a uniform can be a reminder. Be aware of this and stay calm.

Tanong 12 ng 25

Why should you explain what you are about to do before you do it?

It slows down the work for no real reason
It is only needed when talking with children
Knowing what comes next helps a person feel safe
It gives the person more chances to argue

Ipakita ang sagot

Sagot: C. Knowing what comes next helps a person feel safe

Surprises can feel threatening. Predictability is a key part of creating a safe environment.

Tanong 13 ng 25

You need to give first aid to an injured adult who is awake. What should you do first?

Introduce yourself and ask if you may help
Start treatment right away without speaking
Call their family before you do anything
Ask to see their ID before you help

Ipakita ang sagot

Sagot: A. Introduce yourself and ask if you may help

Asking for consent respects the person's control over their own body, which matters even more after trauma.

Tanong 14 ng 25

A person reports that they were assaulted on your site. Which approach is trauma-informed?

Ask them to repeat the story several times to check for gaps
Take their full statement right away in the busy lobby
Go somewhere private and quiet, and only ask what you need
Ask why they chose to be alone in that area at night

Ipakita ang sagot

Sagot: C. Go somewhere private and quiet, and only ask what you need

Making a person retell their story many times or asking blaming questions can harm them again. Gather what you need and connect them with police and support.

Tanong 15 ng 25

Which question could make a person who was harmed feel blamed?

"Would you like me to call someone for you?"
"Are you hurt anywhere?"
"Why were you out here alone at night?"
"Do you want to sit down?"

Ipakita ang sagot

Sagot: C. "Why were you out here alone at night?"

"Why" questions about a victim's choices can sound like blame. Focus on safety and what they need now.

Tanong 16 ng 25

A person suddenly freezes and stops answering when you raise your voice. What might be happening?

They are planning a way to escape from you
They are deliberately ignoring your instructions
A stress response such as freezing
They do not understand any English at all

Ipakita ang sagot

Sagot: C. A stress response such as freezing

Fight, flight and freeze are common stress responses. Lower your voice, slow down and give them time.

Tanong 17 ng 25

How can the physical setting at a site support a trauma-informed approach?

Loud music to cover private conversations
Locked doors with no signs or directions
Dim lighting so people feel more hidden
Good lighting, clear signs and a quiet room

Ipakita ang sagot

Sagot: D. Good lighting, clear signs and a quiet room

Spaces that are well lit, easy to understand and calm help people feel physically and emotionally safe.

Tanong 18 ng 25

Does being trauma-informed mean a guard stops enforcing site rules?

No, it means enforcing every rule more strictly than before
Yes, guards should avoid every conflict at any cost
Yes, rules no longer apply to people who have trauma
No, it means enforcing rules with respect, explanation and choice

Ipakita ang sagot

Sagot: D. No, it means enforcing rules with respect, explanation and choice

A trauma-informed approach changes how you enforce rules, not whether you keep people safe.

Tanong 19 ng 25

Why do many organizations treat everyone as if they may have a history of trauma?

It lets guards skip other required training
You usually cannot tell who has trauma by looking
Everyone has lived through the same trauma
The Criminal Code requires guards to do so

Ipakita ang sagot

Sagot: B. You usually cannot tell who has trauma by looking

Since trauma is common and often hidden, a respectful approach with everyone helps those who need it and harms nobody.

Tanong 20 ng 25

When a person is very upset, which way of speaking helps most?

Several questions asked quickly, one after another
Short, simple sentences in a calm, slow voice
Long explanations of every rule that applies
Fast speech so the talk ends sooner

Ipakita ang sagot

Sagot: B. Short, simple sentences in a calm, slow voice

Stress makes it hard to process information. Keep it short, calm and clear.

Tanong 21 ng 25

A guard keeps thinking about a violent incident they saw weeks ago and has trouble sleeping. What is this an example of?

A stress reaction that deserves support
A normal part of the job that never needs any support
A clear sign the guard is not suited to security work
Something the guard should keep hidden from the employer

Ipakita ang sagot

Sagot: A. A stress reaction that deserves support

Repeated exposure to distressing events can affect workers. Talk to a supervisor, use an employee assistance program, or reach out for support.

Tanong 22 ng 25

A person in distress says they are thinking about suicide but is not in immediate danger. Which service can they call or text 24/7?

9-8-8
2-1-1
3-1-1
4-1-1

Ipakita ang sagot

Sagot: A. 9-8-8

9-8-8 is Canada's Suicide Crisis Helpline, available by call or text 24/7. Call 9-1-1 if there is immediate danger.

Tanong 23 ng 25

Which service helps people find community supports such as counselling, shelters and food?

211
9-8-8
9-1-1
Your security dispatch

Ipakita ang sagot

Sagot: A. 211

211 is a free, confidential service that connects people to community and social services.

Tanong 24 ng 25

Why is working with outreach workers, social services and other partners part of a trauma-informed approach?

It lets guards share private information freely
It links people to support, not just removal
It shifts all responsibility away from security
It means guards no longer need to report incidents

Ipakita ang sagot

Sagot: B. It links people to support, not just removal

Collaboration and connection are core principles. Guards help most by linking people to services that can address their needs.

Tanong 25 ng 25

Which approach to touch is most trauma-informed?

Touch the person's arm early on to show that you are friendly
Tap people on the back whenever you need to get their attention
Avoid touching unless needed for safety, and ask or explain first when you can
Guide people by the shoulder without asking, to keep things moving

Ipakita ang sagot

Sagot: C. Avoid touching unless needed for safety, and ask or explain first when you can

Unexpected touch can feel threatening to someone with a trauma history. Ask or explain first, except when you must act to prevent harm.

Trauma-Informed Security Course 2026

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