Giving Feedback and Coaching Course 2026

This course is for supervisors, team leads and anyone who gives feedback at work in Canada. It covers specific, behaviour-based feedback, timing, recognizing good work, correcting problems, coaching with the GROW model, difficult conversations, documentation and respectful language, with examples from retail, hospitality, offices and security. Each topic has a short lesson and an untimed quiz, followed by a timed 35-question final assessment; score 80% or more to earn a Certificate of Completion.

课程
加拿大
97道题
核对于2026年10月13日
事实核查：2026年10月13日

快速解答

这门免费课程包括约150分钟的课程、6个不限时的专题测验（共97道题），以及一次随机抽取35道题的限时期末评估。期末评估得分达到80%或以上即可下载结业证书（私人颁发，未经认证）。已于2026年10月13日根据官方资料核对。

从课文开始Giving Feedback and Coaching Course: Lessons：阅读时间约150分钟。测试中的每道题在课文中都有讲解。

你将学到什么

Give specific, behaviour-based feedback using situation, behaviour, effect and next step
Choose the right time, place and channel for positive and corrective feedback
Recognize good work in a way that is specific, fair, timely and sincere
Give clear, private and respectful corrective feedback focused on change
Lead a coaching conversation with the GROW model and agree on actions that can be checked
Prepare for difficult conversations and write short, factual records
Use inclusive, respectful language and apply the same standards to everyone

得分达到80%或以上即可下载证书。

你的学习计划

阅读每一课，完成对应的专题测验（不限时，有解释），然后参加限时的期末评估。每次都会抽取新的题目组合。你的进度保存在此浏览器中。

专题测验1：Specific, behaviour-based feedback

考前须知

CCOHS lists recognition and reward as a psychosocial factor at work: employees' efforts are acknowledged and appreciated in a fair and timely manner.
CCOHS describes psychological protection as employees feeling able to ask questions, seek feedback, report mistakes and problems, or propose new ideas without fearing negative consequences.
CCOHS lists clear leadership and expectations as a psychosocial factor: leadership and support that help employees know what they need to do and how their work contributes.
CCOHS notes that offering constructive feedback, guidance or advice about work-related behaviour is not considered bullying, and neither is reasonable management of performance.
The federal public service's performance management program lists continuous feedback and coaching, and employee recognition, as activities throughout the year.
The Government of Canada's Guidelines for Inclusive Writing have five main principles, including respecting people's wishes and writing clearly and effectively.
When writing to or about someone, the Language Portal of Canada advises using the person's specified courtesy title and pronouns.
The Canadian Human Rights Act lists prohibited grounds of discrimination, including race, colour, religion, age, sex, sexual orientation, gender identity or expression and disability.

常见问题

What is the Certificate of Completion, and what is it not?

It shows that you finished this course and scored at least 80% on the final assessment. It is not an accredited qualification, a professional coaching credential, or a vendor, employer or government certification.

How does the final assessment work?

It has 35 questions drawn at random from the course question bank, with a 35-minute time limit. You need 80% (28 of 35) to pass, and each attempt gives you a new mix of questions.

Do I need to be a supervisor to take this course?

No. It is written for supervisors and team leads, but anyone who gives feedback to coworkers, trains new staff or wants to grow into a leadership role can use it.

Is GROW the only coaching model?

No. GROW (Goal, Reality, Options, Way forward) is one common, simple model. The course uses it because it is easy to remember and works for short workplace conversations.

Does this course replace my employer's HR or discipline process?

No. Harassment complaints, discipline and human rights issues have set steps. Always follow your employer's policies and talk to your manager or human resources when you are unsure.

这份证书是否经过认证或获得官方认可？

不是。这是一份私人颁发的结业证书，仅用于知识学习。它未获得任何政府、执照发放机构、监管机构或教育机构的认可、认证或批准，也不能替代法律要求的任何执照、资格证书或培训。