Giving Feedback and Coaching Course：Inclusive and respectful language

1. 第1题，共16题

   How does CCOHS describe civility and respect at work?

   • AAgreeing to every customer request
   • BTreating coworkers, customers and the public with dignity
   • CAvoiding any disagreement at all costs
   • DBeing polite to the managers, but not always to coworkers or the public
   显示答案

   答案: B. Treating coworkers, customers and the public with dignity

   CCOHS describes a workplace where people are respectful and considerate with one another and with customers, clients and the public.

2. 第2题，共16题

   Which feedback stays on the work?

   • A"Maybe your family life is distracting you."
   • B"The last two deliveries weren't checked against the slip."
   • C"Is skipping checks a cultural thing for you?"
   • D"People your age usually aren't very good with small details."
   显示答案

   答案: B. "The last two deliveries weren't checked against the slip."

   Keep feedback on job behaviour, not on age, culture or family status.

3. 第3题，共16题

   Which greeting is more inclusive for a mixed team?

   • A"Hi ladies and gents"
   • B"Hey boys"
   • C"Hi everyone"
   • D"Hey guys"
   显示答案

   答案: C. "Hi everyone"

   "Hi everyone" or "Hi team" includes all people.

4. 第4题，共16题

   Which job title is gender-inclusive?

   • AForeman
   • BChairperson
   • CChairman
   • DWatchman
   显示答案

   答案: B. Chairperson

   The Language Portal lists chair or chairperson as the inclusive form of chairman; you should almost always use a gender-inclusive job title.

5. 第5题，共16题

   According to the Government of Canada's inclusive writing guidance, what should you use when writing to or about someone?

   • AOnly the person's job title, never their name
   • BMr. or Ms., chosen based on how the person looks or sounds to you
   • CThe pronouns most coworkers use for them
   • DThe courtesy title and pronouns the person has specified
   显示答案

   答案: D. The courtesy title and pronouns the person has specified

   Use the person's specified courtesy title and pronouns, and respect their wishes.

6. 第6题，共16题

   Which is one of the five main principles of the Guidelines for Inclusive Writing?

   • AUse the same technique in every situation
   • BAvoid using any pronouns
   • CAlways choose the longest wording
   • DWrite clearly and effectively
   显示答案

   答案: D. Write clearly and effectively

   The five principles are: use what works best; respect people's wishes; make choices respectful of diversity; write clearly and effectively; and be consistent.

7. 第7题，共16题

   Which sentence is the most inclusive rewrite of "Each guard should check his radio"?

   • AEach guardsman should check his radio.
   • BThe men on each shift should check radios.
   • CEach guard should check her radio.
   • DAll guards should check their radios.
   显示答案

   答案: D. All guards should check their radios.

   Using the plural with "their" includes everyone.

8. 第8题，共16题

   You are not sure how to say a new coworker's name. What should you do?

   • AAsk them, and practise saying it correctly.
   • BAsk other coworkers to guess.
   • CAvoid using their name until you hear it said.
   • DGive them a nickname that is easier for you.
   显示答案

   答案: A. Ask them, and practise saying it correctly.

   Learn to say names correctly. If unsure, ask and practise.

9. 第9题，共16题

   You use the wrong pronoun for a coworker by mistake. What should you do?

   • AKeep using it so it doesn't look awkward.
   • BCorrect yourself briefly and move on.
   • CExplain why the mistake was easy to make.
   • DApologize at length in front of everyone.
   显示答案

   答案: B. Correct yourself briefly and move on.

   If you make a mistake, correct yourself briefly and move on.

10. 第10题，共16题

    Which is a prohibited ground of discrimination under the Canadian Human Rights Act?

    • AJob title
    • BShift preference
    • CYears of experience
    • DDisability
    显示答案

    答案: D. Disability

    Section 3 of the Act lists grounds including race, colour, religion, age, sex, sexual orientation, gender identity or expression, family status and disability.

11. 第11题，共16题

    A supervisor says, "Let one of the guys lift that box." Why is this a problem?

    • AIt uses the word "box".
    • BIt relies on a gender stereotype.
    • CIt is too specific about the task.
    • DIt is about a safety rule.
    显示答案

    答案: B. It relies on a gender stereotype.

    Comments meant to be friendly can still rely on stereotypes about gender.

12. 第12题，共16题

    Many coworkers speak English as a second or third language. How should you adjust your feedback?

    • AUse plain words, avoid slang and check understanding.
    • BUse idioms and jokes so it sounds friendly.
    • CGive feedback only in writing, never in a conversation.
    • DSpeak faster so the conversation is shorter.
    显示答案

    答案: A. Use plain words, avoid slang and check understanding.

    Plain words, no slang or sarcasm, and a check for understanding help everyone.

13. 第13题，共16题

    A worker says nothing after you give corrective feedback. What should you do?

    • AAssume they agree with everything you said
    • BAsk an open question or offer another way to respond
    • CEnd the meeting, since silence means yes
    • DAssume they do not care about the problem
    显示答案

    答案: B. Ask an open question or offer another way to respond

    Do not assume silence means agreement. Ask an open question, or offer a follow-up chat or a note.

14. 第14题，共16题

    Which question helps you check that your feedback is fair?

    • ADoes this person usually agree with what I say in meetings?
    • BDid this person get feedback last week?
    • CWould I raise this with anyone who did the same thing?
    • DIs this person popular with the team?
    显示答案

    答案: C. Would I raise this with anyone who did the same thing?

    Fair feedback applies the same standard to everyone doing the same job.

15. 第15题，共16题

    A supervisor tells an older cashier, "Don't worry about the new till system. It's probably hard at your age." What is the problem?

    • AIt is too specific about the new till system.
    • BIt should have been said in front of the whole team instead.
    • CIt focuses on behaviour instead of results.
    • DIt brings age into feedback and relies on a stereotype.
    显示答案

    答案: D. It brings age into feedback and relies on a stereotype.

    Age is a personal characteristic and a prohibited ground of discrimination. Feedback should focus on the work.

16. 第16题，共16题

    A control room operator who uses a wheelchair did excellent work last night. Which recognition is best?

    • A"It's inspiring that someone like you works here."
    • B"You're great, considering your situation."
    • C"You do so well despite your disability. It's truly amazing to see."
    • D"Your alarm log was complete and every call was answered fast."
    显示答案

    答案: D. "Your alarm log was complete and every call was answered fast."

    Mention a personal characteristic only if it is relevant to the work. Praise the work itself.

键盘：按1–4作答，按 Enter 进入下一题。