Delegation and Shift Handover Course 2026

This course is for new supervisors, team leads and shift workers in security, hospitality, retail and office jobs. It covers what to delegate, giving clear instructions and checking understanding, following up, and handing over a shift safely with good handover logs. Study each lesson, try its untimed topic quiz, then take the timed final assessment. Score 80% or more to earn a Certificate of Completion.

课程
加拿大
95道题
核对于2026年10月13日
事实核查：2026年10月13日

快速解答

这门免费课程包括约150分钟的课程、6个不限时的专题测验（共95道题），以及一次随机抽取35道题的限时期末评估。期末评估得分达到80%或以上即可下载结业证书（私人颁发，未经认证）。已于2026年10月13日根据官方资料核对。

从课文开始Delegation and Shift Handover Course: Lessons：阅读时间约150分钟。测试中的每道题在课文中都有讲解。

你将学到什么

Decide which tasks to delegate, which to keep, and who to give them to
Give clear instructions that cover what, how, why and when
Check understanding with teach-back and read-back instead of "Do you understand?"
Follow up on delegated work without micromanaging, and give useful feedback
Run a face-to-face, two-way shift handover that puts safety items first
Write factual handover log entries and improve weak ones
Hand over a security post, a hotel desk, a till or an office workload with nothing missed

得分达到80%或以上即可下载证书。

你的学习计划

阅读每一课，完成对应的专题测验（不限时，有解释），然后参加限时的期末评估。每次都会抽取新的题目组合。你的进度保存在此浏览器中。

专题测验1：What to delegate and to whom

考前须知

The UK Health and Safety Executive (HSE) says shift handover should be face to face, two-way (both people share responsibility for getting it right), and both spoken and written.
HSE describes three parts of an effective handover: preparation by the outgoing person, the handover itself, and cross-checking by the incoming person.
HSE states that many accidents have happened because of communication failures at shift handover. The Cullen Report found failed information transfer at handover was one of the factors in the Piper Alpha disaster.
Higher-risk handovers include maintenance that runs across a shift change, safety systems that are overridden, work that differs from normal, staff returning after a long absence, and handovers between experienced and inexperienced staff.
Ontario's training syllabus for security guards lists shift handover procedures, including how to update the next person on shift, among the basic security procedures.
In Alberta, supervisors must advise the workers they supervise of all known or reasonably foreseeable work hazards.
"Do you understand?" does not check understanding, because people often say yes anyway. Teach-back asks the person to explain in their own words.
The Business Development Bank of Canada (BDC) suggests that instructions for a delegated task cover what, how, why and when.

常见问题

What is the Certificate of Completion, and what is it not?

It shows that you finished this course and scored at least 80% on the final assessment. It is not an accredited qualification, a security licence, or a vendor, employer or government certification.

Who is this course for?

New supervisors, team leads and anyone who works shifts, for example in security, hotels, restaurants, stores and offices. You do not need to be a manager: everyone hands over work at the end of a shift or before a vacation.

How does the final assessment work?

It has 35 questions picked at random from the course's question bank, and you have 35 minutes. You get a new mix of questions each time you try.

Does this course replace my site's post orders or my employer's handover procedure?

No. Your post orders, handover forms and employer policies always come first. This course teaches general skills that help you use them well.

Are the handover logs in the lessons official forms?

No. They are examples written for this course. Use the log, checklist or system your workplace provides.

这份证书是否经过认证或获得官方认可？

不是。这是一份私人颁发的结业证书，仅用于知识学习。它未获得任何政府、执照发放机构、监管机构或教育机构的认可、认证或批准，也不能替代法律要求的任何执照、资格证书或培训。