Delegation and Shift Handover Course 2026

1. السؤال 1 من 15

   What does delegation mean at work?

   • ADoing every important task yourself so that nothing can go wrong
   • BAsking a co-worker to cover your shift without telling the supervisor
   • CGiving someone a task and the authority to do it, while you stay accountable
   • DGiving someone a task so that you are no longer accountable for the result
   أظهر الإجابة

   الإجابة: C. Giving someone a task and the authority to do it, while you stay accountable

   Delegation hands over the work and the authority to do it. The person who delegates is still accountable for the result.

2. السؤال 2 من 15

   Which task is usually the easiest to delegate?

   • AA task that only your own licence allows you to do
   • BSetting the long-term direction for the team
   • CA confidential discipline meeting with an employee
   • DA routine task with clear steps
   أظهر الإجابة

   الإجابة: D. A routine task with clear steps

   Simple tasks with clear steps are the easiest to hand over. Strategy, confidential matters and licensed work usually stay with the right person.

3. السؤال 3 من 15

   Which kind of work should a manager usually keep rather than delegate?

   • ASetting the team's vision and long-term plan
   • BOrdering supplies from the usual supplier each month
   • CUpdating the weekly cleaning checklist
   • DEntering delivery times in the shared log
   أظهر الإجابة

   الإجابة: A. Setting the team's vision and long-term plan

   High-value work such as vision, strategy and long-term planning normally stays with the manager. Routine work can be handed over.

4. السؤال 4 من 15

   How can delegation help the employees who take on the work?

   • AIt means they no longer need to follow procedures
   • BIt lets them skip training they would otherwise need
   • CIt makes them alone accountable for every result
   • DIt helps them build skills and grow
   أظهر الإجابة

   الإجابة: D. It helps them build skills and grow

   Delegation develops people. They learn new skills by doing the work, with support from the person who delegated it.

5. السؤال 5 من 15

   Which is a warning sign that a supervisor is not delegating enough?

   • AImportant tasks are left undone while they handle routine work
   • BThe team usually finishes its work before the end of the shift
   • CStaff follow the site procedures without needing reminders
   • DThe supervisor has time for planning every week
   أظهر الإجابة

   الإجابة: A. Important tasks are left undone while they handle routine work

   Being bogged down in routine tasks while important work is not done is a common sign that a supervisor should hand more work to others.

6. السؤال 6 من 15

   When you choose who to give a task to, what should you think about first?

   • ATheir skills, workload and interest
   • BWho has complained the least over the last month
   • CWho happens to be standing closest to you at the time
   • DWho has worked there longest, whatever their skills
   أظهر الإجابة

   الإجابة: A. Their skills, workload and interest

   Match the task to someone with the right skills and enough time, and who wants the challenge. Location or seniority alone are poor reasons.

7. السؤال 7 من 15

   An eager team member never says no, but they already have a full workload. What should you do?

   • AGive them every new task so that the others are not bothered
   • BGive them the task because they always say yes
   • CCheck their workload so you do not overload them
   • DGive them the task but leave out the deadline
   أظهر الإجابة

   الإجابة: C. Check their workload so you do not overload them

   Eager people can be overloaded easily. Knowing the limits of delegation means checking workload before adding more.

8. السؤال 8 من 15

   A task needs a licence or authority that your team member does not have. What should you do?

   • ADelegate it but do not write down who is doing it
   • BLet the team member decide whether they feel ready
   • CKeep it, or give it to someone who holds it
   • DDelegate it anyway and tell them to be extra careful
   أظهر الإجابة

   الإجابة: C. Keep it, or give it to someone who holds it

   Work that legally or by policy needs a licence, certificate or authority must go to someone who has it. Being careful does not replace that requirement.

9. السؤال 9 من 15

   A task involves private personnel files. What is the best approach?

   • AKeep it with people approved to handle those files
   • BGive it to whoever is free, since any task can be shared
   • CSave the files to a shared folder so anyone can help
   • DAsk a new summer student to scan the files at home
   أظهر الإجابة

   الإجابة: A. Keep it with people approved to handle those files

   Sensitive or confidential work, such as personnel files or legal papers, should stay with people who are approved to handle it.

10. السؤال 10 من 15

    At the "research" level of delegation, what does the employee do?

    • AMakes the final choice and tells you afterwards
    • BGathers information for you to decide on
    • CFollows your exact steps without gathering facts
    • DHandles the whole task alone with no check-ins
    أظهر الإجابة

    الإجابة: B. Gathers information for you to decide on

    At the research level, the employee collects facts, such as supplier prices, and you make the decision.

11. السؤال 11 من 15

    At the "decide and inform" level of delegation, what does the employee do?

    • ASuggests an option and waits for your approval
    • BGathers facts but leaves the decision to you
    • CFollows your step-by-step instructions only
    • DMakes the choice and keeps you updated
    أظهر الإجابة

    الإجابة: D. Makes the choice and keeps you updated

    Decide and inform gives the employee the decision. They keep you informed about what they chose.

12. السؤال 12 من 15

    Which level of delegation gives the employee the most independence?

    • ADecide and inform
    • BRecommend
    • CExecute
    • DAct independently
    أظهر الإجابة

    الإجابة: D. Act independently

    At the act-independently level, the employee handles the task from start to finish without supervision. It suits work they are well suited to.

13. السؤال 13 من 15

    A team member has compared supplier quotes well for a year. What is a sensible next step?

    • ATake the task back so that you stay in full control of it
    • BMove up a level, for example to decide and inform
    • CGive the task to a new hire who has never done it
    • DMove them back to the execute level with exact steps
    أظهر الإجابة

    الإجابة: B. Move up a level, for example to decide and inform

    When someone shows they can handle a task, give them more ownership by moving up a level of delegation.

14. السؤال 14 من 15

    You delegated a report and it goes out late. Who is accountable for the result?

    • AThe person who wrote the report the time before
    • BOnly the team member, because the task was handed to them
    • CNobody, because the task was shared between two people
    • DYou stay accountable; the team member is responsible for doing the work
    أظهر الإجابة

    الإجابة: D. You stay accountable; the team member is responsible for doing the work

    Delegating hands over the work, not your accountability. You still answer for the result and should follow up.

15. السؤال 15 من 15

    Every week a manager says "It is faster if I do it myself" about the same report. What is the likely result over time?

    • ALess work for the manager in the long run
    • BFaster decisions across the whole team
    • CA team that can easily cover the report during holidays
    • DA bottleneck, and nobody else learns the report
    أظهر الإجابة

    الإجابة: D. A bottleneck, and nobody else learns the report

    Doing it yourself may save time once, but it creates a bottleneck and leaves no backup. Delegation reduces bottlenecks.

لوحة المفاتيح: 1–4 للإجابة، وEnter للسؤال التالي.