Delegation and Shift Handover Course 2026

This course is for new supervisors, team leads and shift workers in security, hospitality, retail and office jobs. It covers what to delegate, giving clear instructions and checking understanding, following up, and handing over a shift safely with good handover logs. Study each lesson, try its untimed topic quiz, then take the timed final assessment. Score 80% or more to earn a Certificate of Completion.

Formation
Canada
95 questions
Vérifié le 13 octobre 2026
Vérifié (faits) le 13 octobre 2026

En bref

Ce cours gratuit comprend environ 150 minutes de leçons, 6 quiz thématiques sans limite de temps (95 questions au total) et une évaluation finale chronométrée de 35 questions tirées au hasard. Obtenez 80 % ou plus à l’évaluation finale pour télécharger une attestation de réussite (privée, non accréditée). Vérifié à partir des sources officielles le 13 octobre 2026.

Commencez par les leçonsDelegation and Shift Handover Course: Lessons : environ 150 minutes de lecture. Chaque question du test est traitée dans les leçons.

Ce que vous allez apprendre

Decide which tasks to delegate, which to keep, and who to give them to
Give clear instructions that cover what, how, why and when
Check understanding with teach-back and read-back instead of "Do you understand?"
Follow up on delegated work without micromanaging, and give useful feedback
Run a face-to-face, two-way shift handover that puts safety items first
Write factual handover log entries and improve weak ones
Hand over a security post, a hotel desk, a till or an office workload with nothing missed

Obtenez 80 % ou plus pour télécharger votre certificat.

Votre plan d’étude

Lisez chaque leçon, faites son quiz thématique (sans limite de temps, avec explications), puis l’évaluation finale chronométrée. Un nouveau mélange de questions est tiré à chaque fois. Votre progression est enregistrée dans ce navigateur.

Quiz thématique 1 : What to delegate and to whom

À savoir avant l’examen

The UK Health and Safety Executive (HSE) says shift handover should be face to face, two-way (both people share responsibility for getting it right), and both spoken and written.
HSE describes three parts of an effective handover: preparation by the outgoing person, the handover itself, and cross-checking by the incoming person.
HSE states that many accidents have happened because of communication failures at shift handover. The Cullen Report found failed information transfer at handover was one of the factors in the Piper Alpha disaster.
Higher-risk handovers include maintenance that runs across a shift change, safety systems that are overridden, work that differs from normal, staff returning after a long absence, and handovers between experienced and inexperienced staff.
Ontario's training syllabus for security guards lists shift handover procedures, including how to update the next person on shift, among the basic security procedures.
In Alberta, supervisors must advise the workers they supervise of all known or reasonably foreseeable work hazards.
"Do you understand?" does not check understanding, because people often say yes anyway. Teach-back asks the person to explain in their own words.
The Business Development Bank of Canada (BDC) suggests that instructions for a delegated task cover what, how, why and when.

Questions fréquentes

What is the Certificate of Completion, and what is it not?

It shows that you finished this course and scored at least 80% on the final assessment. It is not an accredited qualification, a security licence, or a vendor, employer or government certification.

Who is this course for?

New supervisors, team leads and anyone who works shifts, for example in security, hotels, restaurants, stores and offices. You do not need to be a manager: everyone hands over work at the end of a shift or before a vacation.

How does the final assessment work?

It has 35 questions picked at random from the course's question bank, and you have 35 minutes. You get a new mix of questions each time you try.

Does this course replace my site's post orders or my employer's handover procedure?

No. Your post orders, handover forms and employer policies always come first. This course teaches general skills that help you use them well.

Are the handover logs in the lessons official forms?

No. They are examples written for this course. Use the log, checklist or system your workplace provides.

L’attestation est-elle accréditée ou reconnue officiellement ?

Non. C’est une attestation de réussite privée, uniquement pour vos connaissances. Elle n’est reconnue, accréditée ni approuvée par aucun gouvernement, organisme de délivrance des permis, autorité de réglementation ou établissement d’enseignement, et elle ne remplace aucun permis, aucune certification ni aucune formation exigés par la loi.