First-Time Supervisor Fundamentals Course 2026

1. السؤال 1 من 15

   A new supervisor used to spend the whole shift doing the work. What is the biggest change in the new role?

   • ANo longer needing to follow the company policies that apply to the team
   • BBeing responsible for the team's work and safety, not only your own
   • CDoing every hard task yourself so that the team always stays happy
   • DMaking sure nobody on the team takes breaks during busy times
   أظهر الإجابة

   الإجابة: B. Being responsible for the team's work and safety, not only your own

   A supervisor gets work done through other people and is responsible for the team's results and safety.

2. السؤال 2 من 15

   Under Alberta's OHS rules, which person counts as a supervisor?

   • AOnly a person whose job title includes the word "supervisor" or "manager"
   • BOnly a person who has the authority to hire and fire staff
   • CA shift lead who directs other workers, whatever the job title
   • DOnly the owner of the business or a member of the board
   أظهر الإجابة

   الإجابة: C. A shift lead who directs other workers, whatever the job title

   Alberta describes a supervisor as a person in charge of a work site or with authority over one or more workers. The title does not matter.

3. السؤال 3 من 15

   According to CCOHS, on whose behalf does a supervisor act when directing work?

   • AThe union's only
   • BThe employer's
   • CThe provincial government's
   • DThe customers'
   أظهر الإجابة

   الإجابة: B. The employer's

   CCOHS explains that supervisors act on behalf of the employer and carry out the employer's duties for the work they direct.

4. السؤال 4 من 15

   You were promoted to lead your former co-workers at a clothing store. What is a good first step?

   • AMeet each person, explain your role and ask what helps them work well
   • BAvoid talking to the team until everyone gets used to the change
   • CPromise your closest friends on the team the best shifts and days off
   • DChange every routine on your first day to show the team you are now in charge
   أظهر الإجابة

   الإجابة: A. Meet each person, explain your role and ask what helps them work well

   Talking one-on-one, explaining your role and listening builds trust. Big changes on day one and favouritism damage it.

5. السؤال 5 من 15

   CCOHS lists "uncertain job expectations" as which of these?

   • AA cause of workplace stress
   • BA way to give workers more freedom
   • CA rule that applies only to federal workplaces
   • DA topic only human resources deals with
   أظهر الإجابة

   الإجابة: A. A cause of workplace stress

   CCOHS names unclear job expectations and poor communication among the causes of stress, and advises being clear about expectations.

6. السؤال 6 من 15

   Which simple habit does CCOHS recommend that a supervisor can use every shift to reduce stress?

   • ARecognize people's good work and skills
   • BMake decisions without asking workers
   • CSet very tight deadlines to keep people alert
   • DKeep job duties vague so people stay flexible
   أظهر الإجابة

   الإجابة: A. Recognize people's good work and skills

   CCOHS lists little recognition for good work as a stress cause and advises valuing and recognizing people's results and skills.

7. السؤال 7 من 15

   When you delegate a task, what should you explain to the person?

   • AWhat to do, why it matters, the deadline and the standard expected
   • BNothing at all, because experienced staff do not need any instructions
   • COnly the deadline, so the person can work out the rest on their own
   • DOnly the name of the person who did the task badly last time
   أظهر الإجابة

   الإجابة: A. What to do, why it matters, the deadline and the standard expected

   Clear delegation covers what, why, when and how well. Leaving these out leads to mistakes and rework.

8. السؤال 8 من 15

   You delegate the weekly cash count to an experienced cashier. Who is still accountable for making sure it is done correctly?

   • AThe head office accountant
   • BNobody, because it is a routine task
   • CYou, as the supervisor who assigned it
   • DOnly the cashier, once the task is handed over
   أظهر الإجابة

   الإجابة: C. You, as the supervisor who assigned it

   Delegating hands over the task, not your responsibility. You still follow up to make sure it is done right.

9. السؤال 9 من 15

   A friend on your team keeps arriving late. How should you handle it?

   • AAsk another worker to talk to your friend
   • BThe same way you would handle it for anyone else
   • CIgnore it so the friendship is not hurt
   • DBe harsher than usual to prove you have no favourites
   أظهر الإجابة

   الإجابة: B. The same way you would handle it for anyone else

   CCOHS advises treating all workers in a fair and respectful manner. Fair means the same standard for everyone.

10. السؤال 10 من 15

    A restaurant server asks you to approve a shift swap. Your manager told you only managers can approve swaps. What should you do?

    • ASay you will check, and pass the request to the manager quickly
    • BTell the server to go ahead and swap without telling anyone
    • CRefuse it right away without asking the manager or anyone else
    • DApprove it anyway, since a shift swap is a small thing and saves time
    أظهر الإجابة

    الإجابة: A. Say you will check, and pass the request to the manager quickly

    Know your limits of authority. When a request is outside them, pass it to the person who can decide, and do it promptly.

11. السؤال 11 من 15

    Your manager tells you about planned layoffs before they are announced. A team member asks if the rumours are true. What should you do?

    • AMake up a reassuring answer so the team does not worry
    • BShare the details privately, because the person asking is a friend
    • CPost the news in the team chat so that everyone hears it at the same time
    • DKeep it confidential and refer them to the channel your manager named
    أظهر الإجابة

    الإجابة: D. Keep it confidential and refer them to the channel your manager named

    Information shared with you in confidence stays confidential. Do not guess or leak details; send questions to the proper channel.

12. السؤال 12 من 15

    What is one of the most useful things to learn in your first weeks as an office supervisor?

    • AYour limits of authority: what you decide and what you pass on
    • BWhich team members you like the most, so you can work with them
    • CHow to avoid asking your manager any questions in your first months
    • DWhich company rules you can now skip because you are in charge
    أظهر الإجابة

    الإجابة: A. Your limits of authority: what you decide and what you pass on

    Knowing what you can decide alone, and what must go to your manager or human resources, prevents mistakes and conflict.

13. السؤال 13 من 15

    Your team must wear safety vests on the loading dock. You are in a hurry. What should you do?

    • AWear it only when your manager or the client is around
    • BWear a vest too, because the team copies what you do
    • CTell the team that vests are optional when the dock is busy
    • DSkip it, because supervisors are exempt from the vest rule
    أظهر الإجابة

    الإجابة: B. Wear a vest too, because the team copies what you do

    Supervisors must make sure workers use required protective equipment, and leading by example is the best way to do it.

14. السؤال 14 من 15

    At a security site, the client asks you to have guards do a task that is not in the post orders. What should you do?

    • ACheck the post orders and policy, and escalate before changing duties
    • BIgnore the client's request completely and do not mention it to anyone
    • CDo the task yourself so the guards are not involved, and tell no one
    • DTell the guards to do whatever the client wants, since the client pays for the service
    أظهر الإجابة

    الإجابة: A. Check the post orders and policy, and escalate before changing duties

    Post orders set the guards' duties. A change requested by the client should go to your manager before guards are told to act.

15. السؤال 15 من 15

    Two experienced staff members disagree with a new procedure you introduced. What is the best response?

    • ATell them that supervisors never need to explain their decisions to staff
    • BListen to their reasons, explain the change and consider their ideas
    • CReport both of them to human resources for refusing to work
    • DDrop the new procedure at once so the experienced staff stay happy
    أظهر الإجابة

    الإجابة: B. Listen to their reasons, explain the change and consider their ideas

    CCOHS advises involving workers in decisions. Listening and explaining builds support, and their ideas may improve the procedure.

لوحة المفاتيح: 1–4 للإجابة، وEnter للسؤال التالي.