Giving Feedback and Coaching Course: Inclusive and respectful language

1. Pergunta 1 de 16

   How does CCOHS describe civility and respect at work?

   • AAgreeing to every customer request
   • BTreating coworkers, customers and the public with dignity
   • CAvoiding any disagreement at all costs
   • DBeing polite to the managers, but not always to coworkers or the public
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   Resposta: B. Treating coworkers, customers and the public with dignity

   CCOHS describes a workplace where people are respectful and considerate with one another and with customers, clients and the public.

2. Pergunta 2 de 16

   Which feedback stays on the work?

   • A"Maybe your family life is distracting you."
   • B"The last two deliveries weren't checked against the slip."
   • C"Is skipping checks a cultural thing for you?"
   • D"People your age usually aren't very good with small details."
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   Resposta: B. "The last two deliveries weren't checked against the slip."

   Keep feedback on job behaviour, not on age, culture or family status.

3. Pergunta 3 de 16

   Which greeting is more inclusive for a mixed team?

   • A"Hi ladies and gents"
   • B"Hey boys"
   • C"Hi everyone"
   • D"Hey guys"
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   Resposta: C. "Hi everyone"

   "Hi everyone" or "Hi team" includes all people.

4. Pergunta 4 de 16

   Which job title is gender-inclusive?

   • AForeman
   • BChairperson
   • CChairman
   • DWatchman
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   Resposta: B. Chairperson

   The Language Portal lists chair or chairperson as the inclusive form of chairman; you should almost always use a gender-inclusive job title.

5. Pergunta 5 de 16

   According to the Government of Canada's inclusive writing guidance, what should you use when writing to or about someone?

   • AOnly the person's job title, never their name
   • BMr. or Ms., chosen based on how the person looks or sounds to you
   • CThe pronouns most coworkers use for them
   • DThe courtesy title and pronouns the person has specified
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   Resposta: D. The courtesy title and pronouns the person has specified

   Use the person's specified courtesy title and pronouns, and respect their wishes.

6. Pergunta 6 de 16

   Which is one of the five main principles of the Guidelines for Inclusive Writing?

   • AUse the same technique in every situation
   • BAvoid using any pronouns
   • CAlways choose the longest wording
   • DWrite clearly and effectively
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   Resposta: D. Write clearly and effectively

   The five principles are: use what works best; respect people's wishes; make choices respectful of diversity; write clearly and effectively; and be consistent.

7. Pergunta 7 de 16

   Which sentence is the most inclusive rewrite of "Each guard should check his radio"?

   • AEach guardsman should check his radio.
   • BThe men on each shift should check radios.
   • CEach guard should check her radio.
   • DAll guards should check their radios.
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   Resposta: D. All guards should check their radios.

   Using the plural with "their" includes everyone.

8. Pergunta 8 de 16

   You are not sure how to say a new coworker's name. What should you do?

   • AAsk them, and practise saying it correctly.
   • BAsk other coworkers to guess.
   • CAvoid using their name until you hear it said.
   • DGive them a nickname that is easier for you.
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   Resposta: A. Ask them, and practise saying it correctly.

   Learn to say names correctly. If unsure, ask and practise.

9. Pergunta 9 de 16

   You use the wrong pronoun for a coworker by mistake. What should you do?

   • AKeep using it so it doesn't look awkward.
   • BCorrect yourself briefly and move on.
   • CExplain why the mistake was easy to make.
   • DApologize at length in front of everyone.
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   Resposta: B. Correct yourself briefly and move on.

   If you make a mistake, correct yourself briefly and move on.

10. Pergunta 10 de 16

    Which is a prohibited ground of discrimination under the Canadian Human Rights Act?

    • AJob title
    • BShift preference
    • CYears of experience
    • DDisability
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    Resposta: D. Disability

    Section 3 of the Act lists grounds including race, colour, religion, age, sex, sexual orientation, gender identity or expression, family status and disability.

11. Pergunta 11 de 16

    A supervisor says, "Let one of the guys lift that box." Why is this a problem?

    • AIt uses the word "box".
    • BIt relies on a gender stereotype.
    • CIt is too specific about the task.
    • DIt is about a safety rule.
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    Resposta: B. It relies on a gender stereotype.

    Comments meant to be friendly can still rely on stereotypes about gender.

12. Pergunta 12 de 16

    Many coworkers speak English as a second or third language. How should you adjust your feedback?

    • AUse plain words, avoid slang and check understanding.
    • BUse idioms and jokes so it sounds friendly.
    • CGive feedback only in writing, never in a conversation.
    • DSpeak faster so the conversation is shorter.
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    Resposta: A. Use plain words, avoid slang and check understanding.

    Plain words, no slang or sarcasm, and a check for understanding help everyone.

13. Pergunta 13 de 16

    A worker says nothing after you give corrective feedback. What should you do?

    • AAssume they agree with everything you said
    • BAsk an open question or offer another way to respond
    • CEnd the meeting, since silence means yes
    • DAssume they do not care about the problem
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    Resposta: B. Ask an open question or offer another way to respond

    Do not assume silence means agreement. Ask an open question, or offer a follow-up chat or a note.

14. Pergunta 14 de 16

    Which question helps you check that your feedback is fair?

    • ADoes this person usually agree with what I say in meetings?
    • BDid this person get feedback last week?
    • CWould I raise this with anyone who did the same thing?
    • DIs this person popular with the team?
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    Resposta: C. Would I raise this with anyone who did the same thing?

    Fair feedback applies the same standard to everyone doing the same job.

15. Pergunta 15 de 16

    A supervisor tells an older cashier, "Don't worry about the new till system. It's probably hard at your age." What is the problem?

    • AIt is too specific about the new till system.
    • BIt should have been said in front of the whole team instead.
    • CIt focuses on behaviour instead of results.
    • DIt brings age into feedback and relies on a stereotype.
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    Resposta: D. It brings age into feedback and relies on a stereotype.

    Age is a personal characteristic and a prohibited ground of discrimination. Feedback should focus on the work.

16. Pergunta 16 de 16

    A control room operator who uses a wheelchair did excellent work last night. Which recognition is best?

    • A"It's inspiring that someone like you works here."
    • B"You're great, considering your situation."
    • C"You do so well despite your disability. It's truly amazing to see."
    • D"Your alarm log was complete and every call was answered fast."
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    Resposta: D. "Your alarm log was complete and every call was answered fast."

    Mention a personal characteristic only if it is relevant to the work. Praise the work itself.

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