Giving Feedback and Coaching Course 2026

This course is for supervisors, team leads and anyone who gives feedback at work in Canada. It covers specific, behaviour-based feedback, timing, recognizing good work, correcting problems, coaching with the GROW model, difficult conversations, documentation and respectful language, with examples from retail, hospitality, offices and security. Each topic has a short lesson and an untimed quiz, followed by a timed 35-question final assessment; score 80% or more to earn a Certificate of Completion.

Curso
Canadá
97 perguntas
Verificado em 13 de outubro de 2026
Verificado em 13 de outubro de 2026

Resposta rápida

Este curso gratuito tem cerca de 150 minutos de lições, 6 questionários temáticos sem limite de tempo (97 perguntas no total) e uma avaliação final cronometrada de 35 perguntas escolhidas ao acaso. Obtenha 80 % ou mais na avaliação final para descarregar um certificado de conclusão (privado, não acreditado). Verificado com fontes oficiais em 13 de outubro de 2026.

Comece pelas liçõesGiving Feedback and Coaching Course: Lessons: cerca de 150 minutos de leitura. Todas as perguntas do teste são abordadas nas lições.

O que vai aprender

Give specific, behaviour-based feedback using situation, behaviour, effect and next step
Choose the right time, place and channel for positive and corrective feedback
Recognize good work in a way that is specific, fair, timely and sincere
Give clear, private and respectful corrective feedback focused on change
Lead a coaching conversation with the GROW model and agree on actions that can be checked
Prepare for difficult conversations and write short, factual records
Use inclusive, respectful language and apply the same standards to everyone

Obtenha 80% ou mais para descarregar o seu certificado.

O seu plano de estudo

Leia cada lição, faça o questionário temático (sem limite de tempo, com explicações) e depois a avaliação final cronometrada. De cada vez é escolhida uma nova mistura de perguntas. O seu progresso fica guardado neste navegador.

Questionário temático 1: Specific, behaviour-based feedback

O que saber antes do exame

CCOHS lists recognition and reward as a psychosocial factor at work: employees' efforts are acknowledged and appreciated in a fair and timely manner.
CCOHS describes psychological protection as employees feeling able to ask questions, seek feedback, report mistakes and problems, or propose new ideas without fearing negative consequences.
CCOHS lists clear leadership and expectations as a psychosocial factor: leadership and support that help employees know what they need to do and how their work contributes.
CCOHS notes that offering constructive feedback, guidance or advice about work-related behaviour is not considered bullying, and neither is reasonable management of performance.
The federal public service's performance management program lists continuous feedback and coaching, and employee recognition, as activities throughout the year.
The Government of Canada's Guidelines for Inclusive Writing have five main principles, including respecting people's wishes and writing clearly and effectively.
When writing to or about someone, the Language Portal of Canada advises using the person's specified courtesy title and pronouns.
The Canadian Human Rights Act lists prohibited grounds of discrimination, including race, colour, religion, age, sex, sexual orientation, gender identity or expression and disability.

Perguntas frequentes

What is the Certificate of Completion, and what is it not?

It shows that you finished this course and scored at least 80% on the final assessment. It is not an accredited qualification, a professional coaching credential, or a vendor, employer or government certification.

How does the final assessment work?

It has 35 questions drawn at random from the course question bank, with a 35-minute time limit. You need 80% (28 of 35) to pass, and each attempt gives you a new mix of questions.

Do I need to be a supervisor to take this course?

No. It is written for supervisors and team leads, but anyone who gives feedback to coworkers, trains new staff or wants to grow into a leadership role can use it.

Is GROW the only coaching model?

No. GROW (Goal, Reality, Options, Way forward) is one common, simple model. The course uses it because it is easy to remember and works for short workplace conversations.

Does this course replace my employer's HR or discipline process?

No. Harassment complaints, discipline and human rights issues have set steps. Always follow your employer's policies and talk to your manager or human resources when you are unsure.

O certificado é acreditado ou reconhecido oficialmente?

Não. É um certificado de conclusão privado, apenas para o seu conhecimento. Não é reconhecido, acreditado nem aprovado por nenhum governo, entidade licenciadora, regulador ou instituição de ensino e não substitui qualquer licença, certificação ou formação exigida por lei.