Giving Feedback and Coaching Course 2026

This course is for supervisors, team leads and anyone who gives feedback at work in Canada. It covers specific, behaviour-based feedback, timing, recognizing good work, correcting problems, coaching with the GROW model, difficult conversations, documentation and respectful language, with examples from retail, hospitality, offices and security. Each topic has a short lesson and an untimed quiz, followed by a timed 35-question final assessment; score 80% or more to earn a Certificate of Completion.

Kurs
Kanada
97 Fragen
Geprüft am 13. Oktober 2026
Faktengeprüft am 13. Oktober 2026

Kurz und knapp

Dieser kostenlose Kurs hat Lektionen für etwa 150 Minuten, 6 Themenquizze ohne Zeitlimit (97 Fragen insgesamt) und eine zeitlich begrenzte Abschlussprüfung mit 35 zufällig gezogenen Fragen. Mit 80 % oder mehr in der Abschlussprüfung laden Sie eine Teilnahmebescheinigung herunter (privat, nicht akkreditiert). Am 13. Oktober 2026 mit offiziellen Quellen abgeglichen.

Beginnen Sie mit den LektionenGiving Feedback and Coaching Course: Lessons: etwa 150 Minuten Lesezeit. Jede Testfrage wird in den Lektionen behandelt.

Das lernen Sie

Give specific, behaviour-based feedback using situation, behaviour, effect and next step
Choose the right time, place and channel for positive and corrective feedback
Recognize good work in a way that is specific, fair, timely and sincere
Give clear, private and respectful corrective feedback focused on change
Lead a coaching conversation with the GROW model and agree on actions that can be checked
Prepare for difficult conversations and write short, factual records
Use inclusive, respectful language and apply the same standards to everyone

Erreichen Sie mindestens 80 %, um Ihr Zertifikat herunterzuladen.

Ihr Lernplan

Lesen Sie jede Lektion, machen Sie das Themenquiz dazu (ohne Zeitlimit, mit Erklärungen) und dann die zeitlich begrenzte Abschlussprüfung. Jedes Mal wird eine neue Mischung von Fragen gezogen. Ihr Fortschritt wird in diesem Browser gespeichert.

Themenquiz 1: Specific, behaviour-based feedback

Was Sie vor der Prüfung wissen sollten

CCOHS lists recognition and reward as a psychosocial factor at work: employees' efforts are acknowledged and appreciated in a fair and timely manner.
CCOHS describes psychological protection as employees feeling able to ask questions, seek feedback, report mistakes and problems, or propose new ideas without fearing negative consequences.
CCOHS lists clear leadership and expectations as a psychosocial factor: leadership and support that help employees know what they need to do and how their work contributes.
CCOHS notes that offering constructive feedback, guidance or advice about work-related behaviour is not considered bullying, and neither is reasonable management of performance.
The federal public service's performance management program lists continuous feedback and coaching, and employee recognition, as activities throughout the year.
The Government of Canada's Guidelines for Inclusive Writing have five main principles, including respecting people's wishes and writing clearly and effectively.
When writing to or about someone, the Language Portal of Canada advises using the person's specified courtesy title and pronouns.
The Canadian Human Rights Act lists prohibited grounds of discrimination, including race, colour, religion, age, sex, sexual orientation, gender identity or expression and disability.

Häufig gestellte Fragen

What is the Certificate of Completion, and what is it not?

It shows that you finished this course and scored at least 80% on the final assessment. It is not an accredited qualification, a professional coaching credential, or a vendor, employer or government certification.

How does the final assessment work?

It has 35 questions drawn at random from the course question bank, with a 35-minute time limit. You need 80% (28 of 35) to pass, and each attempt gives you a new mix of questions.

Do I need to be a supervisor to take this course?

No. It is written for supervisors and team leads, but anyone who gives feedback to coworkers, trains new staff or wants to grow into a leadership role can use it.

Is GROW the only coaching model?

No. GROW (Goal, Reality, Options, Way forward) is one common, simple model. The course uses it because it is easy to remember and works for short workplace conversations.

Does this course replace my employer's HR or discipline process?

No. Harassment complaints, discipline and human rights issues have set steps. Always follow your employer's policies and talk to your manager or human resources when you are unsure.

Ist die Bescheinigung akkreditiert oder offiziell anerkannt?

Nein. Es ist eine private Teilnahmebescheinigung, nur für Ihr Wissen. Sie ist von keiner Behörde, Zulassungsstelle, Aufsichtsbehörde oder Bildungseinrichtung anerkannt, akkreditiert oder genehmigt und ersetzt keine gesetzlich vorgeschriebene Lizenz, Zertifizierung oder Ausbildung.