Giving Feedback and Coaching Course 2026

This course is for supervisors, team leads and anyone who gives feedback at work in Canada. It covers specific, behaviour-based feedback, timing, recognizing good work, correcting problems, coaching with the GROW model, difficult conversations, documentation and respectful language, with examples from retail, hospitality, offices and security. Each topic has a short lesson and an untimed quiz, followed by a timed 35-question final assessment; score 80% or more to earn a Certificate of Completion.

Corso
Canada
97 domande
Verificato: 13 ottobre 2026
Verificato il 13 ottobre 2026

In breve

Questo corso gratuito ha circa 150 minuti di lezioni, 6 quiz tematici senza limite di tempo (97 domande in tutto) e una valutazione finale a tempo di 35 domande estratte a caso. Ottieni l’80% o più nella valutazione finale per scaricare un attestato di completamento (privato, non accreditato). Verificato sulle fonti ufficiali in data 13 ottobre 2026.

Inizia dalle lezioniGiving Feedback and Coaching Course: Lessons: circa 150 minuti di lettura. Ogni domanda del test è trattata nelle lezioni.

Cosa imparerai

Give specific, behaviour-based feedback using situation, behaviour, effect and next step
Choose the right time, place and channel for positive and corrective feedback
Recognize good work in a way that is specific, fair, timely and sincere
Give clear, private and respectful corrective feedback focused on change
Lead a coaching conversation with the GROW model and agree on actions that can be checked
Prepare for difficult conversations and write short, factual records
Use inclusive, respectful language and apply the same standards to everyone

Ottieni almeno l’80% per scaricare il tuo attestato.

Il tuo piano di studio

Leggi ogni lezione, fai il quiz tematico (senza limite di tempo, con spiegazioni) e poi la valutazione finale a tempo. Ogni volta viene estratto un nuovo mix di domande. I tuoi progressi sono salvati in questo browser.

Quiz tematico 1: Specific, behaviour-based feedback

Cosa sapere prima del test

CCOHS lists recognition and reward as a psychosocial factor at work: employees' efforts are acknowledged and appreciated in a fair and timely manner.
CCOHS describes psychological protection as employees feeling able to ask questions, seek feedback, report mistakes and problems, or propose new ideas without fearing negative consequences.
CCOHS lists clear leadership and expectations as a psychosocial factor: leadership and support that help employees know what they need to do and how their work contributes.
CCOHS notes that offering constructive feedback, guidance or advice about work-related behaviour is not considered bullying, and neither is reasonable management of performance.
The federal public service's performance management program lists continuous feedback and coaching, and employee recognition, as activities throughout the year.
The Government of Canada's Guidelines for Inclusive Writing have five main principles, including respecting people's wishes and writing clearly and effectively.
When writing to or about someone, the Language Portal of Canada advises using the person's specified courtesy title and pronouns.
The Canadian Human Rights Act lists prohibited grounds of discrimination, including race, colour, religion, age, sex, sexual orientation, gender identity or expression and disability.

Domande frequenti

What is the Certificate of Completion, and what is it not?

It shows that you finished this course and scored at least 80% on the final assessment. It is not an accredited qualification, a professional coaching credential, or a vendor, employer or government certification.

How does the final assessment work?

It has 35 questions drawn at random from the course question bank, with a 35-minute time limit. You need 80% (28 of 35) to pass, and each attempt gives you a new mix of questions.

Do I need to be a supervisor to take this course?

No. It is written for supervisors and team leads, but anyone who gives feedback to coworkers, trains new staff or wants to grow into a leadership role can use it.

Is GROW the only coaching model?

No. GROW (Goal, Reality, Options, Way forward) is one common, simple model. The course uses it because it is easy to remember and works for short workplace conversations.

Does this course replace my employer's HR or discipline process?

No. Harassment complaints, discipline and human rights issues have set steps. Always follow your employer's policies and talk to your manager or human resources when you are unsure.

L’attestato è accreditato o riconosciuto ufficialmente?

No. È un attestato di completamento privato, solo per le tue conoscenze. Non è riconosciuto, accreditato né approvato da alcun governo, ente di rilascio delle licenze, autorità di regolamentazione o istituto di istruzione e non sostituisce alcuna licenza, certificazione o formazione richiesta dalla legge.