Giving Feedback and Coaching Course 2026

This course is for supervisors, team leads and anyone who gives feedback at work in Canada. It covers specific, behaviour-based feedback, timing, recognizing good work, correcting problems, coaching with the GROW model, difficult conversations, documentation and respectful language, with examples from retail, hospitality, offices and security. Each topic has a short lesson and an untimed quiz, followed by a timed 35-question final assessment; score 80% or more to earn a Certificate of Completion.

Curso
Canadá
97 preguntas
Revisado el 13 de octubre de 2026
Verificado el 13 de octubre de 2026

Respuesta rápida

Este curso gratuito tiene unos 150 minutos de lecciones, 6 pruebas temáticas sin límite de tiempo (97 preguntas en total) y una evaluación final cronometrada de 35 preguntas elegidas al azar. Saca un 80 % o más en la evaluación final para descargar un certificado de finalización (privado, no acreditado). Contrastado con fuentes oficiales el 13 de octubre de 2026.

Empieza por las leccionesGiving Feedback and Coaching Course: Lessons: unos 150 minutos de lectura. Todas las preguntas del test se tratan en las lecciones.

Qué aprenderás

Give specific, behaviour-based feedback using situation, behaviour, effect and next step
Choose the right time, place and channel for positive and corrective feedback
Recognize good work in a way that is specific, fair, timely and sincere
Give clear, private and respectful corrective feedback focused on change
Lead a coaching conversation with the GROW model and agree on actions that can be checked
Prepare for difficult conversations and write short, factual records
Use inclusive, respectful language and apply the same standards to everyone

Obtén un 80 % o más para descargar tu certificado.

Tu plan de estudio

Lee cada lección, haz su prueba temática (sin límite de tiempo, con explicaciones) y luego la evaluación final cronometrada. Cada vez se elige una nueva mezcla de preguntas. Tu progreso se guarda en este navegador.

Prueba temática 1: Specific, behaviour-based feedback

Qué debes saber antes del examen

CCOHS lists recognition and reward as a psychosocial factor at work: employees' efforts are acknowledged and appreciated in a fair and timely manner.
CCOHS describes psychological protection as employees feeling able to ask questions, seek feedback, report mistakes and problems, or propose new ideas without fearing negative consequences.
CCOHS lists clear leadership and expectations as a psychosocial factor: leadership and support that help employees know what they need to do and how their work contributes.
CCOHS notes that offering constructive feedback, guidance or advice about work-related behaviour is not considered bullying, and neither is reasonable management of performance.
The federal public service's performance management program lists continuous feedback and coaching, and employee recognition, as activities throughout the year.
The Government of Canada's Guidelines for Inclusive Writing have five main principles, including respecting people's wishes and writing clearly and effectively.
When writing to or about someone, the Language Portal of Canada advises using the person's specified courtesy title and pronouns.
The Canadian Human Rights Act lists prohibited grounds of discrimination, including race, colour, religion, age, sex, sexual orientation, gender identity or expression and disability.

Preguntas frecuentes

What is the Certificate of Completion, and what is it not?

It shows that you finished this course and scored at least 80% on the final assessment. It is not an accredited qualification, a professional coaching credential, or a vendor, employer or government certification.

How does the final assessment work?

It has 35 questions drawn at random from the course question bank, with a 35-minute time limit. You need 80% (28 of 35) to pass, and each attempt gives you a new mix of questions.

Do I need to be a supervisor to take this course?

No. It is written for supervisors and team leads, but anyone who gives feedback to coworkers, trains new staff or wants to grow into a leadership role can use it.

Is GROW the only coaching model?

No. GROW (Goal, Reality, Options, Way forward) is one common, simple model. The course uses it because it is easy to remember and works for short workplace conversations.

Does this course replace my employer's HR or discipline process?

No. Harassment complaints, discipline and human rights issues have set steps. Always follow your employer's policies and talk to your manager or human resources when you are unsure.

¿El certificado está acreditado o reconocido oficialmente?

No. Es un certificado de finalización privado, solo para tus conocimientos. No está reconocido, acreditado ni aprobado por ningún gobierno, organismo de licencias, regulador ni institución educativa, y no sustituye ninguna licencia, certificación ni formación exigida por la ley.