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Social Engineering Awareness Course for Guards 2026

This course is for security guards, concierges and reception staff. Social engineering means tricking people into giving access or information. You will learn the common in-person, phone and online tricks, how to verify requests, how to protect site information and how to report an attempt.

  • Formation
  • Canada
  • 25 questions
  • Vérifié le 11 octobre 2026

En bref

Ce cours gratuit comprend environ 15 minutes de leçons et un test de 25 questions. Obtenez 80 % ou plus pour télécharger une attestation de réussite (privée, non accréditée). Vérifié à partir des sources officielles le 11 octobre 2026.

Commencez par les leçonsSocial Engineering Course: Lessons : environ 15 minutes de lecture. Chaque question du test est traitée dans les leçons.

Ce que vous allez apprendre

  • Explain what social engineering is and why guards are targets
  • Spot tailgating, pretexting and other in-person tricks
  • Recognize phishing, vishing, smishing and QR code scams
  • Verify requests through a separate, trusted channel
  • Protect site information and report attempts correctly

Obtenez 80 % ou plus pour télécharger votre certificat.

  1. Question 1 sur 25

    What is social engineering?
    Voir la réponse

    Réponse: A. Tricking or pressuring people into giving access, information or money

    Social engineering uses manipulation and deception to get people to compromise security.

  2. Question 2 sur 25

    Why are security guards common targets of social engineering?
    Voir la réponse

    Réponse: A. They control doors, keys, codes and visitor logs

    Guards hold access and site knowledge that attackers want.

  3. Question 3 sur 25

    A person you do not know follows an employee through a card-access door without badging. What is this called?
    Voir la réponse

    Réponse: C. Tailgating

    Tailgating is following an authorized person through a secured door without using your own access.

  4. Question 4 sur 25

    An employee knowingly holds a secured door for someone who has no access. What is this often called?
    Voir la réponse

    Réponse: B. Piggybacking

    When the authorized person knowingly lets someone in, it is often called piggybacking.

  5. Question 5 sur 25

    A person with arms full of boxes waits for you to hold a secured door. What should you do?
    Voir la réponse

    Réponse: D. Politely ask them to badge in or sign in before entering

    Every person must use their own access or be signed in, even when they look busy.

  6. Question 6 sur 25

    A man in a hi-vis vest says he is a fire inspector and needs into the electrical room now. What should you do first?
    Voir la réponse

    Réponse: B. Check his ID and verify with the client contact using a number you already have

    Pretexting uses made-up stories; verify through a separate, trusted channel, not details the visitor provides.

  7. Question 7 sur 25

    What is pretexting?
    Voir la réponse

    Réponse: C. Using a made-up story to build trust and get information or access

    Pretexting is using a fabricated scenario to gain trust and extract information.

  8. Question 8 sur 25

    You find a USB stick labelled "Payroll" in the lobby. What should you do?
    Voir la réponse

    Réponse: B. Hand it to IT or your supervisor without plugging it in

    A planted device is a baiting trick; plugging it in could infect the computer.

  9. Question 9 sur 25

    Someone stands close behind you while you enter an alarm code. What is the risk?
    Voir la réponse

    Réponse: C. Shoulder surfing, where they learn the code

    Shoulder surfing means watching someone enter a code or password; shield the keypad.

  10. Question 10 sur 25

    A caller says they are from the alarm company and needs the site's alarm code. What should you do?
    Voir la réponse

    Réponse: A. Refuse, hang up and call the alarm company on a known number

    Never share codes by phone; verify through a separate, trusted channel.

  11. Question 11 sur 25

    What is vishing?
    Voir la réponse

    Réponse: D. A scam using phone calls or voicemail

    Vishing is voice phishing, sometimes with spoofed numbers or AI voice copies.

  12. Question 12 sur 25

    What is smishing?
    Voir la réponse

    Réponse: D. A scam using text messages

    Smishing is phishing by SMS or text message.

  13. Question 13 sur 25

    A sticker with a QR code on a parking sign says "Scan to pay". What scam could this be?
    Voir la réponse

    Réponse: A. Quishing, sending you to a fake payment site

    Quishing uses QR codes that lead to malicious websites.

  14. Question 14 sur 25

    Your phone keeps asking you to approve logins you did not start. What should you do?
    Voir la réponse

    Réponse: A. Deny them and report it, because someone may have your password

    Repeated prompts are an MFA fatigue attack; approving gives the attacker access.

  15. Question 15 sur 25

    Which is a warning sign of a phishing email?
    Voir la réponse

    Réponse: B. The sender's address is slightly different from the real one

    Spoofed or mismatched sender details are a common warning sign.

  16. Question 16 sur 25

    How should you check a link in an email before clicking?
    Voir la réponse

    Réponse: C. Hover over it to see where it really goes

    Hovering shows the real web address so you can check the domain.

  17. Question 17 sur 25

    An urgent email from "your bank" asks you to log in through a link today. What should you do?
    Voir la réponse

    Réponse: A. Do not use the link; contact the bank through its known website or number

    Banks do not send account links in unexpected messages; use a separate, trusted channel.

  18. Question 18 sur 25

    Under PIPEDA, which is an example of a physical safeguard for personal information?
    Voir la réponse

    Réponse: C. Locked filing cabinets and restricted access to offices

    PIPEDA Schedule 1 lists locked cabinets and restricted office access as physical measures.

  19. Question 19 sur 25

    Which of these should a guard treat as sensitive information?
    Voir la réponse

    Réponse: A. Patrol times and door codes

    Patrol times and codes can help criminals plan; keep them private.

  20. Question 20 sur 25

    You want to post a photo from your shift on social media. Which photo is a security risk?
    Voir la réponse

    Réponse: A. One that shows access badges, keys or the site's layout

    Photos of badges, keys or layouts can help attackers copy access or plan entry.

  21. Question 21 sur 25

    You leave the security desk for a patrol. What should you do with the computer?
    Voir la réponse

    Réponse: D. Lock the screen or log out

    A locked screen stops others from reading or using your session.

  22. Question 22 sur 25

    A text asks you to call a number to "confirm" your work account. What should you do?
    Voir la réponse

    Réponse: B. Save it and report it without replying or calling the number

    Do not reply to the sender; save the message and report it to your supervisor or IT.

  23. Question 23 sur 25

    You realize you typed your password into a fake login page. What should you do?
    Voir la réponse

    Réponse: B. Tell your supervisor or IT right away and change the password

    Fast reporting and a password change limit the damage.

  24. Question 24 sur 25

    A guard lost money to a phone scam. In what order should they report it?
    Voir la réponse

    Réponse: D. Local police first, then the Canadian Anti-Fraud Centre

    The CAFC says victims should contact local police first, then report to the CAFC.

  25. Question 25 sur 25

    Under PIPEDA, when must an organization report a breach to the Privacy Commissioner?
    Voir la réponse

    Réponse: D. When it creates a real risk of significant harm to someone

    PIPEDA requires reporting of breaches that create a real risk of significant harm, plus notice to affected people.

À savoir avant l’examen

  • Social engineering uses manipulation and deception to pressure or trick people into actions that harm personal or organizational security.
  • Do not reply to a suspicious message. Verify requests through a separate, trusted channel instead of using links or numbers in the message.
  • Fraud victims should contact local police first, then report to the Canadian Anti-Fraud Centre online or at 1-888-495-8501.
  • Under PIPEDA, personal information must be protected by safeguards suited to its sensitivity, including physical measures such as locked cabinets and restricted access to offices.
  • Under PIPEDA, organizations must report a breach that creates a real risk of significant harm to the Privacy Commissioner, notify the people affected, and keep records of all breaches.

Questions fréquentes

What is tailgating in security?

Tailgating is when someone without access follows an authorized person through a secured door. When the authorized person knowingly holds the door, it is often called piggybacking. Both defeat access control.

What should I do if someone calls claiming to be from the alarm company and asks for the code?

Do not give it. Hang up and call the alarm company or your supervisor using a number you already trust, not one the caller gives you.

What is quishing?

Quishing is phishing that uses QR codes. The code sends you to a fake website that tries to steal your login or payment details.

Where do I report a scam in Canada?

Tell your supervisor and IT team. If you lost money or information, contact your local police, then report to the Canadian Anti-Fraud Centre.

L’attestation est-elle accréditée ou reconnue officiellement ?

Non. C’est une attestation de réussite privée, uniquement pour vos connaissances. Elle n’est reconnue, accréditée ni approuvée par aucun gouvernement, organisme de délivrance des permis, autorité de réglementation ou établissement d’enseignement, et elle ne remplace aucun permis, aucune certification ni aucune formation exigés par la loi.

Sources

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