Social Engineering Awareness Course for Guards 2026
This course is for security guards, concierges and reception staff. Social engineering means tricking people into giving access or information. You will learn the common in-person, phone and online tricks, how to verify requests, how to protect site information and how to report an attempt.
Resposta rápida
Este curso gratuito tem cerca de 15 minutos de lições e um teste de 25 perguntas. Com 80% ou mais pode descarregar um certificado de conclusão (privado, não acreditado). Verificado com fontes oficiais em 11 de outubro de 2026.
O que vai aprender
- Explain what social engineering is and why guards are targets
- Spot tailgating, pretexting and other in-person tricks
- Recognize phishing, vishing, smishing and QR code scams
- Verify requests through a separate, trusted channel
- Protect site information and report attempts correctly
Obtenha 80% ou mais para descarregar o seu certificado.
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Pergunta 1 de 25
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Resposta: A. Tricking or pressuring people into giving access, information or money
Social engineering uses manipulation and deception to get people to compromise security.
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Pergunta 2 de 25
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Resposta: A. They control doors, keys, codes and visitor logs
Guards hold access and site knowledge that attackers want.
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Pergunta 3 de 25
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Resposta: C. Tailgating
Tailgating is following an authorized person through a secured door without using your own access.
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Pergunta 4 de 25
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Resposta: B. Piggybacking
When the authorized person knowingly lets someone in, it is often called piggybacking.
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Pergunta 5 de 25
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Resposta: D. Politely ask them to badge in or sign in before entering
Every person must use their own access or be signed in, even when they look busy.
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Pergunta 6 de 25
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Resposta: B. Check his ID and verify with the client contact using a number you already have
Pretexting uses made-up stories; verify through a separate, trusted channel, not details the visitor provides.
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Pergunta 7 de 25
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Resposta: C. Using a made-up story to build trust and get information or access
Pretexting is using a fabricated scenario to gain trust and extract information.
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Pergunta 8 de 25
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Resposta: B. Hand it to IT or your supervisor without plugging it in
A planted device is a baiting trick; plugging it in could infect the computer.
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Pergunta 9 de 25
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Resposta: C. Shoulder surfing, where they learn the code
Shoulder surfing means watching someone enter a code or password; shield the keypad.
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Pergunta 10 de 25
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Resposta: A. Refuse, hang up and call the alarm company on a known number
Never share codes by phone; verify through a separate, trusted channel.
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Pergunta 11 de 25
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Resposta: D. A scam using phone calls or voicemail
Vishing is voice phishing, sometimes with spoofed numbers or AI voice copies.
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Pergunta 12 de 25
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Resposta: D. A scam using text messages
Smishing is phishing by SMS or text message.
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Pergunta 13 de 25
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Resposta: A. Quishing, sending you to a fake payment site
Quishing uses QR codes that lead to malicious websites.
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Pergunta 14 de 25
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Resposta: A. Deny them and report it, because someone may have your password
Repeated prompts are an MFA fatigue attack; approving gives the attacker access.
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Pergunta 15 de 25
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Resposta: B. The sender's address is slightly different from the real one
Spoofed or mismatched sender details are a common warning sign.
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Pergunta 16 de 25
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Resposta: C. Hover over it to see where it really goes
Hovering shows the real web address so you can check the domain.
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Pergunta 17 de 25
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Resposta: A. Do not use the link; contact the bank through its known website or number
Banks do not send account links in unexpected messages; use a separate, trusted channel.
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Pergunta 18 de 25
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Resposta: C. Locked filing cabinets and restricted access to offices
PIPEDA Schedule 1 lists locked cabinets and restricted office access as physical measures.
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Pergunta 19 de 25
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Resposta: A. Patrol times and door codes
Patrol times and codes can help criminals plan; keep them private.
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Pergunta 20 de 25
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Resposta: A. One that shows access badges, keys or the site's layout
Photos of badges, keys or layouts can help attackers copy access or plan entry.
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Pergunta 21 de 25
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Resposta: D. Lock the screen or log out
A locked screen stops others from reading or using your session.
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Pergunta 22 de 25
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Resposta: B. Save it and report it without replying or calling the number
Do not reply to the sender; save the message and report it to your supervisor or IT.
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Pergunta 23 de 25
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Resposta: B. Tell your supervisor or IT right away and change the password
Fast reporting and a password change limit the damage.
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Pergunta 24 de 25
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Resposta: D. Local police first, then the Canadian Anti-Fraud Centre
The CAFC says victims should contact local police first, then report to the CAFC.
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Pergunta 25 de 25
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Resposta: D. When it creates a real risk of significant harm to someone
PIPEDA requires reporting of breaches that create a real risk of significant harm, plus notice to affected people.
Teclado: 1–4 para responder, Enter para a pergunta seguinte.
O que saber antes do exame
- Social engineering uses manipulation and deception to pressure or trick people into actions that harm personal or organizational security.
- Do not reply to a suspicious message. Verify requests through a separate, trusted channel instead of using links or numbers in the message.
- Fraud victims should contact local police first, then report to the Canadian Anti-Fraud Centre online or at 1-888-495-8501.
- Under PIPEDA, personal information must be protected by safeguards suited to its sensitivity, including physical measures such as locked cabinets and restricted access to offices.
- Under PIPEDA, organizations must report a breach that creates a real risk of significant harm to the Privacy Commissioner, notify the people affected, and keep records of all breaches.
Perguntas frequentes
What is tailgating in security?
Tailgating is when someone without access follows an authorized person through a secured door. When the authorized person knowingly holds the door, it is often called piggybacking. Both defeat access control.
What should I do if someone calls claiming to be from the alarm company and asks for the code?
Do not give it. Hang up and call the alarm company or your supervisor using a number you already trust, not one the caller gives you.
What is quishing?
Quishing is phishing that uses QR codes. The code sends you to a fake website that tries to steal your login or payment details.
Where do I report a scam in Canada?
Tell your supervisor and IT team. If you lost money or information, contact your local police, then report to the Canadian Anti-Fraud Centre.
O certificado é acreditado ou reconhecido oficialmente?
Não. É um certificado de conclusão privado, apenas para o seu conhecimento. Não é reconhecido, acreditado nem aprovado por nenhum governo, entidade licenciadora, regulador ou instituição de ensino e não substitui qualquer licença, certificação ou formação exigida por lei.