Retail Customer Service Course: final exam 2026
A new random set of 35 questions from the course every time. Score 80% or more to download your certificate. You see your answers at the end.
- 35 questions
- Score 80% or more to download your certificate.
- 35 minutes
How this mock exam works
Each attempt draws 35 questions at random from all 97 questions for this test, so no two attempts are the same.
At the end you see your score, every answer and its explanation. Your best score is saved in this browser, so you can try again until you pass comfortably.
What you will learn
- Greet customers warmly and use open and closed questions to find out what they need
- Explain products honestly and apply the Competition Act rules on misleading claims, double ticketing and bargain prices
- Use active listening, empathy and plain language with every customer
- Handle complaints step by step and explain return policies, knowing when the law gives customers extra rights
- Serve customers with disabilities, service animals, support persons and assistive devices respectfully
- Recognize warning signs, de-escalate tense situations and escalate safely to a supervisor, security or police
Score 80% or more to download your certificate.