Retail Customer Service Course：结业考试 2026
每次从课程中随机抽取一套新的35道题。得分达到80%或以上即可下载证书。答案将在最后显示。
- 35道题
- 得分达到80%或以上即可下载证书。
- 35分钟
本模拟考试的规则
每次作答都会从本测试全部 97 道题中随机抽取 35 道题，因此每次都不一样。
结束后可以看到得分、每道题的答案和解析。最好成绩会保存在此浏览器中，你可以反复练习，直到稳妥通过。
你将学到什么
- Greet customers warmly and use open and closed questions to find out what they need
- Explain products honestly and apply the Competition Act rules on misleading claims, double ticketing and bargain prices
- Use active listening, empathy and plain language with every customer
- Handle complaints step by step and explain return policies, knowing when the law gives customers extra rights
- Serve customers with disabilities, service animals, support persons and assistive devices respectfully
- Recognize warning signs, de-escalate tense situations and escalate safely to a supervisor, security or police
得分达到80%或以上即可下载证书。