Retail Customer Service Course: الامتحان النهائي 2026

ما ستتعلمه

• Greet customers warmly and use open and closed questions to find out what they need
• Explain products honestly and apply the Competition Act rules on misleading claims, double ticketing and bargain prices
• Use active listening, empathy and plain language with every customer
• Handle complaints step by step and explain return policies, knowing when the law gives customers extra rights
• Serve customers with disabilities, service animals, support persons and assistive devices respectfully
• Recognize warning signs, de-escalate tense situations and escalate safely to a supervisor, security or police

احصل على 80% أو أكثر لتنزيل شهادتك.