Delegation and Shift Handover Course: Following up and giving feedback

1. Pergunta 1 de 16

   When should you agree on check-in points for a delegated task?

   • AOnly after a deadline is missed
   • BWhen you hand the task over
   • CNever, because check-ins show distrust
   • DOnly if the person asks for one
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   Resposta: B. When you hand the task over

   Agreeing check-ins at the start means follow-up is expected and is not a surprise.

2. Pergunta 2 de 16

   What is micromanaging?

   • AControlling every small step of someone's work
   • BRecording delegated tasks in a shared list
   • CAgreeing on a clear deadline when you hand over a task
   • DMeeting once a week to review progress on tasks
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   Resposta: A. Controlling every small step of someone's work

   Micromanaging means watching every small step. It wastes your time and stops the person from owning the work.

3. Pergunta 3 de 16

   Which is an example of too little follow-up?

   • AAsking about roadblocks at a regular one-on-one meeting
   • BNo progress check until the day it is due
   • CReviewing a first draft halfway through the project
   • DA 10-minute weekly check-in on the delegated tasks
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   Resposta: B. No progress check until the day it is due

   Waiting until the deadline means problems are found too late to fix.

4. Pergunta 4 de 16

   How often should you follow up on delegated work?

   • AOnly once a year, during the person's annual performance review
   • BExactly the same amount for every person and every task you hand over
   • CEvery hour, whatever the task is and whoever is doing it
   • DMore often for new people and higher-risk tasks, less often for experienced people
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   Resposta: D. More often for new people and higher-risk tasks, less often for experienced people

   Match follow-up to the person's experience and the risk of the task.

5. Pergunta 5 de 16

   Your regular one-on-one with a team member falls in a very busy week. What is the best approach?

   • ACancel it, since there is little news to share
   • BHold it only if there is bad news to discuss
   • CMove it if needed, but do not cancel it
   • DSkip it and wait for the next month's meeting
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   Resposta: C. Move it if needed, but do not cancel it

   Dates can move, but the meeting should stay a priority. It gives questions a set place to go.

6. Pergunta 6 de 16

   What should a shared list of delegated tasks record?

   • AOnly the names of the tasks
   • BOnly the tasks that are already finished
   • COnly the mistakes each person has made
   • DTask, owner, deadline and issues
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   Resposta: D. Task, owner, deadline and issues

   Recording the task, deadline, owner and issues keeps everyone clear and helps prepare the next meeting.

7. Pergunta 7 de 16

   What is a good way to start a regular one-on-one meeting about delegated work?

   • AStart with new ideas and leave delegated tasks for last
   • BReview delegated tasks first and ask about roadblocks
   • CSkip the delegated tasks if time is short
   • DRead out every complaint received that week
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   Resposta: B. Review delegated tasks first and ask about roadblocks

   Following up on delegated tasks first, and probing for roadblocks, keeps them from slipping.

8. Pergunta 8 de 16

   A team member says they are stuck on a delegated task. What is the best first response?

   • ATell them to figure it out because that is their job
   • BQuietly give the task to someone else
   • CAsk what is blocking them and what help they need
   • DTake the task back right away and finish it yourself
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   Resposta: C. Ask what is blocking them and what help they need

   Coaching through the roadblock keeps ownership with the person and helps them learn.

9. Pergunta 9 de 16

   While doing a delegated task, a worker reports a damaged handrail on a stairway. What should the supervisor do?

   • ADeal with the hazard now, not at the next check-in
   • BAsk the worker to mention it again at the end of the week
   • CLeave it, since the task was delegated to the worker
   • DAdd it to the agenda for next week's one-on-one meeting
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   Resposta: A. Deal with the hazard now, not at the next check-in

   Safety concerns cannot wait for a scheduled meeting. Supervisors must protect workers and report hazards to the employer.

10. Pergunta 10 de 16

    What makes feedback useful?

    • AIt is specific, timely and about the work
    • BIt is general and saved for the annual review
    • CIt is about the person's personality
    • DIt is given only when something goes wrong
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    Resposta: A. It is specific, timely and about the work

    Useful feedback describes what was done and its effect, soon after it happens.

11. Pergunta 11 de 16

    Which is an example of specific feedback?

    • A"That was fine, I guess, but it could have been better."
    • B"Good job today, keep it up and thanks for all of your hard work this week."
    • C"Your log entry gave the time, the room and what you did, so I could act fast."
    • D"You're a natural at this kind of thing, everyone can see it."
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    Resposta: C. "Your log entry gave the time, the room and what you did, so I could act fast."

    Specific feedback names exactly what worked and why, so the person can repeat it.

12. Pergunta 12 de 16

    A team member finishes a delegated project well. What helps build motivation?

    • ARecognize the work and give them visible credit
    • BHand them all of your other tasks straight away
    • CSay nothing, so that they do not expect praise every time
    • DPresent the result as your own work to senior managers
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    Resposta: A. Recognize the work and give them visible credit

    Giving credit builds morale and encourages people to take on more.

13. Pergunta 13 de 16

    A team member missed a deadline on a delegated task. What is the best approach?

    • APoint out the missed deadline in front of the whole team
    • BIgnore it so that they do not feel bad about it
    • CTalk privately and agree how to prevent it
    • DDecide never to delegate anything to them again
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    Resposta: C. Talk privately and agree how to prevent it

    A private, problem-solving talk fixes the cause and keeps trust.

14. Pergunta 14 de 16

    A team member does a delegated task differently from how you would, but the result meets the standard. What should you do?

    • AMake them redo it your way so that it looks the same
    • BTake the task back because it was not done your way
    • CLower the standard so that future work is easier
    • DAccept their method, since it meets the standard
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    Resposta: D. Accept their method, since it meets the standard

    Letting people own the job, including making their own choices, builds skills. Some mistakes are part of learning.

15. Pergunta 15 de 16

    A delegated task is finished. What is a useful review?

    • AWhat went well, what to change, and whether to give more independence next time
    • BWho to blame for any problems, so that it is on the record for next time
    • CNothing at all, because the task is already finished and filed
    • DOnly how much the task cost, compared with last year's budget
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    Resposta: A. What went well, what to change, and whether to give more independence next time

    A short review helps both people improve and shows when the person is ready for a higher level of delegation.

16. Pergunta 16 de 16

    It is October 15. Using the delegation tracker, which task should the supervisor follow up on first?

    Task	Owner	Due	Last update
    Order four new radios	Priya	Oct 24	Quote received Oct 14
    Update the evacuation map	Marco	Oct 17	No update since Oct 3
    Train the new cashier	Lee	Oct 25	2 of 4 sessions done

    • AOrdering four new radios
    • BNone of them need follow-up yet
    • CUpdating the evacuation map
    • DTraining the new cashier
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    Resposta: C. Updating the evacuation map

    The evacuation map is due soonest (Oct 17) and has had no update since Oct 3, so it is most at risk.

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