Event and Crowd Management Course 2026
This course is for security staff at concerts, festivals, sports and community events in Canada. It covers planning and briefings, entry and bag checks, crowd safety, weather and emergencies, removing guests and lost children.
En bref
Ce cours gratuit comprend environ 15 minutes de leçons et un test de 25 questions. Obtenez 80 % ou plus pour télécharger une attestation de réussite (privée, non accréditée). Vérifié à partir des sources officielles le 11 octobre 2026.
Ce que vous allez apprendre
- Prepare for an event by learning exits, radio plans and the emergency plan
- Run consent-based bag checks and age checks at the gate
- Spot dangerous crowding early and report it
- Apply lightning safety and evacuation steps
- Handle ejections and lost children safely
Obtenez 80 % ou plus pour télécharger votre certificat.
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Question 1 sur 25
Voir la réponse
Réponse: D. No more than the maximum occupant load for that room
The fire code says the number of occupants permitted to enter a room shall not exceed its maximum occupant load.
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Question 2 sur 25
Voir la réponse
Réponse: D. In conspicuous places near the principal entrances
For assembly occupancies over 60 persons, the occupant load must be posted in conspicuous locations near the principal entrances.
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Question 3 sur 25
Voir la réponse
Réponse: D. Means of egress must be kept free of obstructions
Fire codes require means of egress to be maintained in good repair and free of obstructions. Have the boxes moved and report it.
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Question 4 sur 25
Voir la réponse
Réponse: B. Exits, radio channels, who you report to and the emergency plan
You cannot help in an emergency if you do not know the exits, the radio plan and the chain of command.
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Question 5 sur 25
Voir la réponse
Réponse: B. The guest may refuse the search, and staff may then deny entry under the event's conditions
A bag check at the gate is based on consent as a condition of entry. A person can say no, but they do not have to be let in.
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Question 6 sur 25
Voir la réponse
Réponse: A. Follow the event policy, such as asking the guest to return it to their car or surrender it
Each event has rules for prohibited items. Apply them the same way for everyone and call police for anything illegal, such as a weapon.
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Question 7 sur 25
Voir la réponse
Réponse: C. Security staff at commercial public resale special events
AGLC makes ProTect mandatory for security staff at Class A Minors Prohibited premises and commercial public resale special events.
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Question 8 sur 25
Voir la réponse
Réponse: C. 18
AGLC defines a minor as a person under 18. Check ID for anyone who appears to be under 25 at the entrance to a licensed area.
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Question 9 sur 25
Voir la réponse
Réponse: D. 19
The AGCO states that the legal drinking and cannabis consumption age in Ontario is 19.
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Question 10 sur 25
Voir la réponse
Réponse: C. People are being pushed along and cannot move freely on their own
When people lose control of their own movement, a crowd can quickly become dangerous. Report it at once.
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Question 11 sur 25
Voir la réponse
Réponse: B. Radio control right away with the exact location and what you see
Fast reporting lets control stop the show, open space and send help. Never push into a dense crowd yourself.
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Question 12 sur 25
Voir la réponse
Réponse: C. At bottlenecks such as entrances, exits and barriers
Crowds build up where the flow is squeezed. Watch entrances, exits, stairs and the front of stages closely.
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Question 13 sur 25
Voir la réponse
Réponse: C. Use calm, clear and simple instructions, and point the way
People follow calm, simple instructions. Telling people to run or giving no direction can cause panic and falls.
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Question 14 sur 25
Voir la réponse
Réponse: A. Lightning is close enough to strike, so people should get to safe shelter
If you can hear thunder, you can be struck by lightning. Move people to safe shelter right away.
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Question 15 sur 25
Voir la réponse
Réponse: A. 30 minutes
Environment and Climate Change Canada advises waiting 30 minutes after the last rumble of thunder.
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Question 16 sur 25
Voir la réponse
Réponse: A. A fully enclosed building with wiring and plumbing
Sheds, picnic shelters, tents and covered porches do not protect you. An enclosed building or a metal-roofed vehicle with windows closed does.
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Question 17 sur 25
Voir la réponse
Réponse: C. Someone assigned to watch forecasts and warnings, with authority to delay or cancel early
Federal lightning advice for large gatherings is to monitor forecasts and be ready to delay or cancel before a storm arrives.
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Question 18 sur 25
Voir la réponse
Réponse: D. The person who seeks help, the person overdosing and others at the scene when help arrives
The Act covers anyone seeking emergency help during an overdose, including the person overdosing and anyone else at the scene when help arrives.
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Question 19 sur 25
Voir la réponse
Réponse: D. Call for medical help, make space around the person and guide responders in
Responders need space and a clear route. Your job is to call for help, protect the area and guide them in.
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Question 20 sur 25
Voir la réponse
Réponse: D. An offence of failing to leave when directed by the occupier or an authorized person
Not leaving immediately when directed by the occupier or a person they authorize is an offence under the Act.
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Question 21 sur 25
Voir la réponse
Réponse: B. Stay with the child in a visible spot, radio control and follow the lost-child procedure
Keep the child safe and with you, let control know, and hand the child over only as the event's procedure says, after checking who the adult is.
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Question 22 sur 25
Voir la réponse
Réponse: A. Get a description and radio it to control right away so staff can watch exits
The first minutes matter. A quick, clear description to all staff, especially at the exits, gives the best chance of finding the child.
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Question 23 sur 25
Voir la réponse
Réponse: C. Refuse entry politely and follow your policy for their safety
Licensed areas must not let intoxicated people enter. Refuse calmly and make sure the person is safe.
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Question 24 sur 25
Voir la réponse
Réponse: D. Direct people to the nearest safe exit, help those who need assistance and send them to the assembly point
During an evacuation, guards keep exits flowing, help people who need it and move everyone to the assembly area.
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Question 25 sur 25
Voir la réponse
Réponse: B. You can add to the pressure and become trapped yourself
Entering a dense crowd adds to the pressure and puts you at risk. Report, create space from the edges and follow the plan.
Clavier : 1–4 pour répondre, Entrée pour la question suivante.
À savoir avant l’examen
- Fire codes based on the National Fire Code say the number of people in a room must not exceed its maximum occupant load, and exits must be kept free of obstructions.
- If you can hear thunder, you can be struck by lightning. Wait 30 minutes after the last thunder before going back outside.
- In Alberta, ProTect certification is mandatory for security staff at commercial public resale special events.
- The legal drinking age is 19 in Ontario; in Alberta, a minor is anyone under 18.
- The Good Samaritan Drug Overdose Act protects people who seek help for an overdose, and others at the scene, from simple possession charges.
Questions fréquentes
Can event security search my bag?
Bag checks are usually a condition of entry. You can refuse, but then you can be refused entry. Staff cannot force a search.
What should security do when lightning is near an outdoor event?
Move people to safe shelter, such as an enclosed building, as soon as thunder is heard and wait 30 minutes after the last thunder.
What causes a crowd crush?
Crushes usually start where crowds are squeezed, such as entrances, exits, stairs and the front of stages. Early reporting and stopping entry to the area are key.
Combien de temps dure le cours ?
The five lessons take about 15 minutes to read. The final test has 25 questions and you need 80% to pass.
L’attestation est-elle accréditée ou reconnue officiellement ?
Non. C’est une attestation de réussite privée, uniquement pour vos connaissances. Elle n’est reconnue, accréditée ni approuvée par aucun gouvernement, organisme de délivrance des permis, autorité de réglementation ou établissement d’enseignement, et elle ne remplace aucun permis, aucune certification ni aucune formation exigés par la loi.
Sources
- BC Fire Code 2018, Section 2.7: safety to life (occupant load, means of egress)
- Lightning safety and preparedness fact sheet (Environment and Climate Change Canada)
- Training program requirements (Alberta Gaming, Liquor and Cannabis)
- Liquor Licensee Handbook (Alberta Gaming, Liquor and Cannabis)
- Tips for identifying minors (Alcohol and Gaming Commission of Ontario)
- Tip sheet: responsible service (Alcohol and Gaming Commission of Ontario)
- About the Good Samaritan Drug Overdose Act (Health Canada)
- Trespass to Property Act (Ontario)