Can event security search my bag?

Bag checks are usually a condition of entry. You can refuse, but then you can be refused entry. Staff cannot force a search.

What should security do when lightning is near an outdoor event?

Move people to safe shelter, such as an enclosed building, as soon as thunder is heard and wait 30 minutes after the last thunder.

What causes a crowd crush?

Crushes usually start where crowds are squeezed, such as entrances, exits, stairs and the front of stages. Early reporting and stopping entry to the area are key.

How long does the course take?

The five lessons take about 15 minutes to read. The final test has 25 questions and you need 80% to pass.

Is the certificate accredited or officially recognised?

No. It is a private certificate of completion for knowledge only. It is not recognised, accredited or approved by any government, licensing body, regulator or educational institution, and it does not replace the security licence training required in your province or territory.

Event and Crowd Management Course 2026

Question 1 of 25

Under fire codes based on the National Fire Code, how many people may enter a room?

Any number, as long as doors are open
As many as fit standing shoulder to shoulder
As many as the organizer sells tickets for
No more than the maximum occupant load for that room

Show answer

Answer: D. No more than the maximum occupant load for that room

The fire code says the number of occupants permitted to enter a room shall not exceed its maximum occupant load.

Question 2 of 25

Where must the occupant load be posted for an assembly room or floor area with more than 60 people?

On the event website only
Inside the washrooms
In the manager's office
In conspicuous places near the principal entrances

Show answer

Answer: D. In conspicuous places near the principal entrances

For assembly occupancies over 60 persons, the occupant load must be posted in conspicuous locations near the principal entrances.

Question 3 of 25

A vendor stacks boxes in an exit corridor. What does the fire code require?

Boxes are allowed until the event starts
Only the fire department can ask for them to be moved
Boxes are allowed if the exit sign is still visible
Means of egress must be kept free of obstructions

Show answer

Answer: D. Means of egress must be kept free of obstructions

Fire codes require means of egress to be maintained in good repair and free of obstructions. Have the boxes moved and report it.

Question 4 of 25

What should you learn in the briefing before an event starts?

Where staff can watch the show
Exits, radio channels, who you report to and the emergency plan
Which guests are VIPs and nothing else
Only the start time of the main act

Show answer

Answer: B. Exits, radio channels, who you report to and the emergency plan

You cannot help in an emergency if you do not know the exits, the radio plan and the chain of command.

Question 5 of 25

Bag checks are a condition of entry at a concert. A guest refuses to open their bag. What is correct?

Staff may hold the guest until police arrive
The guest may refuse the search, and staff may then deny entry under the event's conditions
Staff must let the guest in without a check
Staff may open the bag by force

Show answer

Answer: B. The guest may refuse the search, and staff may then deny entry under the event's conditions

A bag check at the gate is based on consent as a condition of entry. A person can say no, but they do not have to be let in.

Question 6 of 25

During a bag check you find a prohibited folding chair. What should you do?

Follow the event policy, such as asking the guest to return it to their car or surrender it
Throw it over the fence
Keep it for yourself
Let it in because it is not a weapon

Show answer

Answer: A. Follow the event policy, such as asking the guest to return it to their car or surrender it

Each event has rules for prohibited items. Apply them the same way for everyone and call police for anything illegal, such as a weapon.

Question 7 of 25

In Alberta, which security staff must hold ProTect certification at events?

Only police officers
Nobody, it is optional everywhere
Security staff at commercial public resale special events
All event staff, including ticket sellers

Show answer

Answer: C. Security staff at commercial public resale special events

AGLC makes ProTect mandatory for security staff at Class A Minors Prohibited premises and commercial public resale special events.

Question 8 of 25

Under Alberta's liquor rules, a minor is a person under what age?

19
21
18
16

Show answer

Answer: C. 18

AGLC defines a minor as a person under 18. Check ID for anyone who appears to be under 25 at the entrance to a licensed area.

Question 9 of 25

What is the legal drinking age in Ontario?

21
18
20
19

Show answer

Answer: D. 19

The AGCO states that the legal drinking and cannabis consumption age in Ontario is 19.

Question 10 of 25

Which is a warning sign of dangerous crowding?

A line is moving slowly through the gate
People are dancing in an open space
People are being pushed along and cannot move freely on their own
People are sitting on the grass

Show answer

Answer: C. People are being pushed along and cannot move freely on their own

When people lose control of their own movement, a crowd can quickly become dangerous. Report it at once.

Question 11 of 25

You see people near the stage being crushed against a barrier. What should you do first?

Wait to see whether it gets worse
Radio control right away with the exact location and what you see
Tell the people at the back to push harder
Climb into the crowd to pull people out

Show answer

Answer: B. Radio control right away with the exact location and what you see

Fast reporting lets control stop the show, open space and send help. Never push into a dense crowd yourself.

Question 12 of 25

Where is a crowd crush most likely to start?

In a seated area during a quiet speech
In a staff-only office
At bottlenecks such as entrances, exits and barriers
In the middle of a wide, half-empty field

Show answer

Answer: C. At bottlenecks such as entrances, exits and barriers

Crowds build up where the flow is squeezed. Watch entrances, exits, stairs and the front of stages closely.

Question 13 of 25

How should you give directions to a large crowd during a problem?

Say nothing so people do not panic
Give long explanations of what went wrong
Use calm, clear and simple instructions, and point the way
Shout "run" so people move quickly

Show answer

Answer: C. Use calm, clear and simple instructions, and point the way

People follow calm, simple instructions. Telling people to run or giving no direction can cause panic and falls.

Question 14 of 25

Thunder is heard during an outdoor festival. According to Environment and Climate Change Canada, what does this mean?

Lightning is close enough to strike, so people should get to safe shelter
Only people near trees are at risk
The storm is still far away
You should wait until you see lightning

Show answer

Answer: A. Lightning is close enough to strike, so people should get to safe shelter

If you can hear thunder, you can be struck by lightning. Move people to safe shelter right away.

Question 15 of 25

How long should people stay sheltered after the last thunder before outdoor activity resumes?

30 minutes
2 hours
10 minutes
5 minutes

Show answer

Answer: A. 30 minutes

Environment and Climate Change Canada advises waiting 30 minutes after the last rumble of thunder.

Question 16 of 25

Which shelter protects people from lightning?

A fully enclosed building with wiring and plumbing
A tent
A picnic shelter
A covered porch

Show answer

Answer: A. A fully enclosed building with wiring and plumbing

Sheds, picnic shelters, tents and covered porches do not protect you. An enclosed building or a metal-roofed vehicle with windows closed does.

Question 17 of 25

What should an outdoor event weather plan include?

A promise that the show goes on in any weather
Only a list of umbrella sellers
Someone assigned to watch forecasts and warnings, with authority to delay or cancel early
Waiting until the storm arrives before deciding

Show answer

Answer: C. Someone assigned to watch forecasts and warnings, with authority to delay or cancel early

Federal lightning advice for large gatherings is to monitor forecasts and be ready to delay or cancel before a storm arrives.

Question 18 of 25

A guest calls 911 for a friend who is overdosing. Who does the Good Samaritan Drug Overdose Act protect from simple drug possession charges?

Nobody at an event
Only security staff
Only the person overdosing
The person who seeks help, the person overdosing and others at the scene when help arrives

Show answer

Answer: D. The person who seeks help, the person overdosing and others at the scene when help arrives

The Act covers anyone seeking emergency help during an overdose, including the person overdosing and anyone else at the scene when help arrives.

Question 19 of 25

Someone collapses in a crowded area. What should you do?

Tell the crowd to gather around
Move the person through the crowd yourself
Keep walking because medics will find them
Call for medical help, make space around the person and guide responders in

Show answer

Answer: D. Call for medical help, make space around the person and guide responders in

Responders need space and a clear route. Your job is to call for help, protect the area and guide them in.

Question 20 of 25

In Ontario, a guest who has been told to leave by event security refuses. Under the Trespass to Property Act, what is this?

Only a breach of event etiquette
An offence only if they are drinking
Legal, because they paid for a ticket
An offence of failing to leave when directed by the occupier or an authorized person

Show answer

Answer: D. An offence of failing to leave when directed by the occupier or an authorized person

Not leaving immediately when directed by the occupier or a person they authorize is an offence under the Act.

Question 21 of 25

You find a lost child at a festival. What should you do?

Walk the child around the site looking for parents
Stay with the child in a visible spot, radio control and follow the lost-child procedure
Leave the child at a food stand
Hand the child to the first adult who says they know them

Show answer

Answer: B. Stay with the child in a visible spot, radio control and follow the lost-child procedure

Keep the child safe and with you, let control know, and hand the child over only as the event's procedure says, after checking who the adult is.

Question 22 of 25

A parent reports their child is missing. What is the first thing you should do?

Get a description and radio it to control right away so staff can watch exits
Ask the parent to fill out a written form first
Start searching alone without telling anyone
Tell the parent to wait an hour

Show answer

Answer: A. Get a description and radio it to control right away so staff can watch exits

The first minutes matter. A quick, clear description to all staff, especially at the exits, gives the best chance of finding the child.

Question 23 of 25

A guest who is clearly intoxicated tries to enter a licensed area. What should you do?

Give them one free drink to calm them down
Let them in if they have a ticket
Refuse entry politely and follow your policy for their safety
Let them in if they promise to drink water

Show answer

Answer: C. Refuse entry politely and follow your policy for their safety

Licensed areas must not let intoxicated people enter. Refuse calmly and make sure the person is safe.

Question 24 of 25

The event is being evacuated. What is part of your role?

Stop people at the exits to check tickets
Leave first to open the parking lot
Lock the gates so nobody comes back
Direct people to the nearest safe exit, help those who need assistance and send them to the assembly point

Show answer

Answer: D. Direct people to the nearest safe exit, help those who need assistance and send them to the assembly point

During an evacuation, guards keep exits flowing, help people who need it and move everyone to the assembly area.

Question 25 of 25

Why should you never push into a dense crowd to reach someone?

Because the crowd will always move for you
You can add to the pressure and become trapped yourself
Because it is against the Criminal Code
Because guards are not allowed to touch guests

Show answer

Answer: B. You can add to the pressure and become trapped yourself

Entering a dense crowd adds to the pressure and puts you at risk. Report, create space from the edges and follow the plan.

Event and Crowd Management Course 2026

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