Event and Crowd Management Course 2026

1. Pergunta 1 de 25

   Under fire codes based on the National Fire Code, how many people may enter a room?

   • AAny number, as long as doors are open
   • BAs many as fit standing shoulder to shoulder
   • CAs many as the organizer sells tickets for
   • DNo more than the maximum occupant load for that room
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   Resposta: D. No more than the maximum occupant load for that room

   The fire code says the number of occupants permitted to enter a room shall not exceed its maximum occupant load.

2. Pergunta 2 de 25

   Where must the occupant load be posted for an assembly room or floor area with more than 60 people?

   • AOn the event website only
   • BInside the washrooms
   • CIn the manager's office
   • DIn conspicuous places near the principal entrances
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   Resposta: D. In conspicuous places near the principal entrances

   For assembly occupancies over 60 persons, the occupant load must be posted in conspicuous locations near the principal entrances.

3. Pergunta 3 de 25

   A vendor stacks boxes in an exit corridor. What does the fire code require?

   • ABoxes are allowed until the event starts
   • BOnly the fire department can ask for them to be moved
   • CBoxes are allowed if the exit sign is still visible
   • DMeans of egress must be kept free of obstructions
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   Resposta: D. Means of egress must be kept free of obstructions

   Fire codes require means of egress to be maintained in good repair and free of obstructions. Have the boxes moved and report it.

4. Pergunta 4 de 25

   What should you learn in the briefing before an event starts?

   • AWhere staff can watch the show
   • BExits, radio channels, who you report to and the emergency plan
   • CWhich guests are VIPs and nothing else
   • DOnly the start time of the main act
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   Resposta: B. Exits, radio channels, who you report to and the emergency plan

   You cannot help in an emergency if you do not know the exits, the radio plan and the chain of command.

5. Pergunta 5 de 25

   Bag checks are a condition of entry at a concert. A guest refuses to open their bag. What is correct?

   • AStaff may hold the guest until police arrive
   • BThe guest may refuse the search, and staff may then deny entry under the event's conditions
   • CStaff must let the guest in without a check
   • DStaff may open the bag by force
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   Resposta: B. The guest may refuse the search, and staff may then deny entry under the event's conditions

   A bag check at the gate is based on consent as a condition of entry. A person can say no, but they do not have to be let in.

6. Pergunta 6 de 25

   During a bag check you find a prohibited folding chair. What should you do?

   • AFollow the event policy, such as asking the guest to return it to their car or surrender it
   • BThrow it over the fence
   • CKeep it for yourself
   • DLet it in because it is not a weapon
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   Resposta: A. Follow the event policy, such as asking the guest to return it to their car or surrender it

   Each event has rules for prohibited items. Apply them the same way for everyone and call police for anything illegal, such as a weapon.

7. Pergunta 7 de 25

   In Alberta, which security staff must hold ProTect certification at events?

   • AOnly police officers
   • BNobody, it is optional everywhere
   • CSecurity staff at commercial public resale special events
   • DAll event staff, including ticket sellers
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   Resposta: C. Security staff at commercial public resale special events

   AGLC makes ProTect mandatory for security staff at Class A Minors Prohibited premises and commercial public resale special events.

8. Pergunta 8 de 25

   Under Alberta's liquor rules, a minor is a person under what age?

   • A19
   • B21
   • C18
   • D16
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   Resposta: C. 18

   AGLC defines a minor as a person under 18. Check ID for anyone who appears to be under 25 at the entrance to a licensed area.

9. Pergunta 9 de 25

   What is the legal drinking age in Ontario?

   • A21
   • B18
   • C20
   • D19
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   Resposta: D. 19

   The AGCO states that the legal drinking and cannabis consumption age in Ontario is 19.

10. Pergunta 10 de 25

    Which is a warning sign of dangerous crowding?

    • AA line is moving slowly through the gate
    • BPeople are dancing in an open space
    • CPeople are being pushed along and cannot move freely on their own
    • DPeople are sitting on the grass
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    Resposta: C. People are being pushed along and cannot move freely on their own

    When people lose control of their own movement, a crowd can quickly become dangerous. Report it at once.

11. Pergunta 11 de 25

    You see people near the stage being crushed against a barrier. What should you do first?

    • AWait to see whether it gets worse
    • BRadio control right away with the exact location and what you see
    • CTell the people at the back to push harder
    • DClimb into the crowd to pull people out
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    Resposta: B. Radio control right away with the exact location and what you see

    Fast reporting lets control stop the show, open space and send help. Never push into a dense crowd yourself.

12. Pergunta 12 de 25

    Where is a crowd crush most likely to start?

    • AIn a seated area during a quiet speech
    • BIn a staff-only office
    • CAt bottlenecks such as entrances, exits and barriers
    • DIn the middle of a wide, half-empty field
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    Resposta: C. At bottlenecks such as entrances, exits and barriers

    Crowds build up where the flow is squeezed. Watch entrances, exits, stairs and the front of stages closely.

13. Pergunta 13 de 25

    How should you give directions to a large crowd during a problem?

    • ASay nothing so people do not panic
    • BGive long explanations of what went wrong
    • CUse calm, clear and simple instructions, and point the way
    • DShout "run" so people move quickly
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    Resposta: C. Use calm, clear and simple instructions, and point the way

    People follow calm, simple instructions. Telling people to run or giving no direction can cause panic and falls.

14. Pergunta 14 de 25

    Thunder is heard during an outdoor festival. According to Environment and Climate Change Canada, what does this mean?

    • ALightning is close enough to strike, so people should get to safe shelter
    • BOnly people near trees are at risk
    • CThe storm is still far away
    • DYou should wait until you see lightning
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    Resposta: A. Lightning is close enough to strike, so people should get to safe shelter

    If you can hear thunder, you can be struck by lightning. Move people to safe shelter right away.

15. Pergunta 15 de 25

    How long should people stay sheltered after the last thunder before outdoor activity resumes?

    • A30 minutes
    • B2 hours
    • C10 minutes
    • D5 minutes
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    Resposta: A. 30 minutes

    Environment and Climate Change Canada advises waiting 30 minutes after the last rumble of thunder.

16. Pergunta 16 de 25

    Which shelter protects people from lightning?

    • AA fully enclosed building with wiring and plumbing
    • BA tent
    • CA picnic shelter
    • DA covered porch
    Mostrar resposta

    Resposta: A. A fully enclosed building with wiring and plumbing

    Sheds, picnic shelters, tents and covered porches do not protect you. An enclosed building or a metal-roofed vehicle with windows closed does.

17. Pergunta 17 de 25

    What should an outdoor event weather plan include?

    • AA promise that the show goes on in any weather
    • BOnly a list of umbrella sellers
    • CSomeone assigned to watch forecasts and warnings, with authority to delay or cancel early
    • DWaiting until the storm arrives before deciding
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    Resposta: C. Someone assigned to watch forecasts and warnings, with authority to delay or cancel early

    Federal lightning advice for large gatherings is to monitor forecasts and be ready to delay or cancel before a storm arrives.

18. Pergunta 18 de 25

    A guest calls 911 for a friend who is overdosing. Who does the Good Samaritan Drug Overdose Act protect from simple drug possession charges?

    • ANobody at an event
    • BOnly security staff
    • COnly the person overdosing
    • DThe person who seeks help, the person overdosing and others at the scene when help arrives
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    Resposta: D. The person who seeks help, the person overdosing and others at the scene when help arrives

    The Act covers anyone seeking emergency help during an overdose, including the person overdosing and anyone else at the scene when help arrives.

19. Pergunta 19 de 25

    Someone collapses in a crowded area. What should you do?

    • ATell the crowd to gather around
    • BMove the person through the crowd yourself
    • CKeep walking because medics will find them
    • DCall for medical help, make space around the person and guide responders in
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    Resposta: D. Call for medical help, make space around the person and guide responders in

    Responders need space and a clear route. Your job is to call for help, protect the area and guide them in.

20. Pergunta 20 de 25

    In Ontario, a guest who has been told to leave by event security refuses. Under the Trespass to Property Act, what is this?

    • AOnly a breach of event etiquette
    • BAn offence only if they are drinking
    • CLegal, because they paid for a ticket
    • DAn offence of failing to leave when directed by the occupier or an authorized person
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    Resposta: D. An offence of failing to leave when directed by the occupier or an authorized person

    Not leaving immediately when directed by the occupier or a person they authorize is an offence under the Act.

21. Pergunta 21 de 25

    You find a lost child at a festival. What should you do?

    • AWalk the child around the site looking for parents
    • BStay with the child in a visible spot, radio control and follow the lost-child procedure
    • CLeave the child at a food stand
    • DHand the child to the first adult who says they know them
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    Resposta: B. Stay with the child in a visible spot, radio control and follow the lost-child procedure

    Keep the child safe and with you, let control know, and hand the child over only as the event's procedure says, after checking who the adult is.

22. Pergunta 22 de 25

    A parent reports their child is missing. What is the first thing you should do?

    • AGet a description and radio it to control right away so staff can watch exits
    • BAsk the parent to fill out a written form first
    • CStart searching alone without telling anyone
    • DTell the parent to wait an hour
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    Resposta: A. Get a description and radio it to control right away so staff can watch exits

    The first minutes matter. A quick, clear description to all staff, especially at the exits, gives the best chance of finding the child.

23. Pergunta 23 de 25

    A guest who is clearly intoxicated tries to enter a licensed area. What should you do?

    • AGive them one free drink to calm them down
    • BLet them in if they have a ticket
    • CRefuse entry politely and follow your policy for their safety
    • DLet them in if they promise to drink water
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    Resposta: C. Refuse entry politely and follow your policy for their safety

    Licensed areas must not let intoxicated people enter. Refuse calmly and make sure the person is safe.

24. Pergunta 24 de 25

    The event is being evacuated. What is part of your role?

    • AStop people at the exits to check tickets
    • BLeave first to open the parking lot
    • CLock the gates so nobody comes back
    • DDirect people to the nearest safe exit, help those who need assistance and send them to the assembly point
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    Resposta: D. Direct people to the nearest safe exit, help those who need assistance and send them to the assembly point

    During an evacuation, guards keep exits flowing, help people who need it and move everyone to the assembly area.

25. Pergunta 25 de 25

    Why should you never push into a dense crowd to reach someone?

    • ABecause the crowd will always move for you
    • BYou can add to the pressure and become trapped yourself
    • CBecause it is against the Criminal Code
    • DBecause guards are not allowed to touch guests
    Mostrar resposta

    Resposta: B. You can add to the pressure and become trapped yourself

    Entering a dense crowd adds to the pressure and puts you at risk. Report, create space from the edges and follow the plan.

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