Basic English in 15 Days: Can you help me? and Services

1. Question 1 of 20

   What does "No problem" mean?

   • AI can't help you.
   • BIt's OK. I'm happy to help.
   • CPlease ask me again.
   • DThere is a big problem here.
   Show answer

   Answer: B. It's OK. I'm happy to help.

   People say "No problem" when they are happy to help or to say "it's OK."

2. Question 2 of 20

   Choose the correct word: She ___ speak three languages.

   • Acans
   • Bcan
   • Cis can
   • Dcan to
   Show answer

   Answer: B. can

   Can never takes -s, and there is no to after it: she can speak.

3. Question 3 of 20

   Choose the correct word: I ___ swim. I never learned.

   • Acan't
   • Bdon't can
   • Ccannot to
   • Dnot can
   Show answer

   Answer: A. can't

   The negative of can is can't (cannot): I can't swim.

4. Question 4 of 20

   Which request is the most polite?

   • ACan help me with this box?
   • BHey you, help me with this heavy box now.
   • CHelp me with this box.
   • DCould you help me with this box, please?
   Show answer

   Answer: D. Could you help me with this box, please?

   Could you…, please? is a very polite request.

5. Question 5 of 20

   Choose the right reply. A: "Can I use your pen?" B: "___"

   • AYes, I can use it now.
   • BSure, here you are.
   • CYes, you can't.
   • DNo, thank you.
   Show answer

   Answer: B. Sure, here you are.

   Say "Sure" or "Of course" to say yes, and "Here you are" when you give something.

6. Question 6 of 20

   Which sentence is an offer?

   • ACould you carry that?
   • BI can't carry that.
   • CCan I help you carry that?
   • DCan you help me carry that?
   Show answer

   Answer: C. Can I help you carry that?

   Can I help you…? offers help. Can you help me…? asks for help.

7. Question 7 of 20

   Listen. Can the man help the woman?

   Play audioListen, then answer. The transcript is shown after you answer.

   No sound? Read the text instead

   Woman: Excuse me, could you tell me where the library is?
   Man: Sorry, I can't. I'm not from here.

   • AYes, he takes her there.
   • BNo, he is too busy today.
   • CYes, he gives her a map.
   • DNo, he is not from here.
   Show answer

   Answer: D. No, he is not from here.

   The man says, "Sorry, I can't. I'm not from here."

   Transcript

   Woman: Excuse me, could you tell me where the library is?
   Man: Sorry, I can't. I'm not from here.

8. Question 8 of 20

   Listen. What does Ken ask to see?

   Play audioListen, then answer. The transcript is shown after you answer.

   No sound? Read the text instead

   Clerk: Can I help you?
   Ken: Yes, please. Can you show me the black shoes in size ten?

   • ABlack shoes, size 2
   • BBrown shoes, size 10
   • CBlack shoes, size 10
   • DBlack boots, size 10
   Show answer

   Answer: C. Black shoes, size 10

   Ken says, "Can you show me the black shoes in size ten?"

   Transcript

   Clerk: Can I help you?
   Ken: Yes, please. Can you show me the black shoes in size ten?

9. Question 9 of 20

   Read the notice. When can the building manager help?

   NOTICE: The elevator is not working today. If you need help with bags or groceries, please call the building manager at 780-555-0167. We can help between 9 a.m. and 5 p.m.

   • AFrom 9 a.m. to 5 p.m.
   • BOnly in the morning
   • CAll day and all night
   • DAfter 5 p.m.
   Show answer

   Answer: A. From 9 a.m. to 5 p.m.

   The notice says, "We can help between 9 a.m. and 5 p.m."

10. Question 10 of 20

    Your friend asks, "Could you help me on Saturday?" You are busy. What do you say?

    • ANo problem, I can't.
    • BYes, I can't.
    • CHere you are.
    • DSorry, I can't.
    Show answer

    Answer: D. Sorry, I can't.

    "Sorry, I can't." is a polite way to say no. "Here you are" is for when you give something to someone.

11. Question 11 of 20

    What does "withdraw money" mean?

    • ABorrow money from a friend
    • BSend money to a person in another country
    • CTake money out of your account
    • DPut money into your account
    Show answer

    Answer: C. Take money out of your account

    Withdraw means take money out. Deposit means put money in.

12. Question 12 of 20

    Where do you usually buy stamps?

    • AAt the library
    • BAt the post office
    • CAt the pharmacy
    • DAt the bank
    Show answer

    Answer: B. At the post office

    The post office sells stamps and sends letters and packages.

13. Question 13 of 20

    On a form, what does "Last name" mean?

    • AYour first name
    • BYour family name
    • CYour nickname
    • DYour middle name
    Show answer

    Answer: B. Your family name

    Last name is your family name. First name is your given name.

14. Question 14 of 20

    Which one is a Canadian postal code?

    • A90210
    • B2TP J19
    • CT2P 1J9
    • DTP2 1J9
    Show answer

    Answer: C. T2P 1J9

    A Canadian postal code is letter, number, letter, space, number, letter, number: T2P 1J9.

15. Question 15 of 20

    A form says: Date of birth (YYYY-MM-DD). You were born on September 8, 2001. What do you write?

    • A2001-08-09
    • B2001-09-08
    • C09-08-2001
    • D08-09-2001
    Show answer

    Answer: B. 2001-09-08

    YYYY-MM-DD means year, month, day: 2001, then 09 (September), then 08.

16. Question 16 of 20

    Choose the correct word: Please ___ here, at the bottom of the form.

    • Asignature
    • Bsigning
    • Csign
    • Dsigned
    Show answer

    Answer: C. sign

    After please, use the base verb: please sign. Signature is the noun.

17. Question 17 of 20

    Listen. What does the clerk ask for?

    Play audioListen, then answer. The transcript is shown after you answer.

    No sound? Read the text instead

    Clerk: How can I help you?
    Fatima: I'd like to open a bank account.
    Clerk: Sure. Do you have two pieces of ID?

    • AHer bank card
    • BTwo pieces of ID
    • CA letter from her bank
    • DTwo stamps
    Show answer

    Answer: B. Two pieces of ID

    The clerk asks, "Do you have two pieces of ID?" ID shows who you are.

    Transcript

    Clerk: How can I help you?
    Fatima: I'd like to open a bank account.
    Clerk: Sure. Do you have two pieces of ID?

18. Question 18 of 20

    Listen. Where is Leo sending the package?

    Play audioListen, then answer. The transcript is shown after you answer.

    No sound? Read the text instead

    Clerk: Where is the package going?
    Leo: To Halifax, Nova Scotia. How much is it?

    • ATo Calgary
    • BTo Halifax
    • CTo Quebec City
    • DTo Hamilton
    Show answer

    Answer: B. To Halifax

    Leo says, "To Halifax, Nova Scotia."

    Transcript

    Clerk: Where is the package going?
    Leo: To Halifax, Nova Scotia. How much is it?

19. Question 19 of 20

    Read the form. When was Maria born?

    First name: Maria
    Last name: Lopez
    Address: 52 Oak Street, Apt. 3, Regina, SK S4P 2L7
    Date of birth (YYYY-MM-DD): 1987-11-02
    Phone: 306-555-0119

    • ANovember 2, 1987
    • BNovember 2, 1978
    • CFebruary 11, 1987
    • DFebruary 2, 1987
    Show answer

    Answer: A. November 2, 1987

    The date is in the format YYYY-MM-DD: 1987-11-02 = year 1987, month 11 (November), day 2.

20. Question 20 of 20

    Choose the right reply. Clerk: "Can I see your ID, please?" You: "___"

    • AYes, I can see it very well, thanks.
    • BNo, I'm Maria.
    • CSure. Here's my driver's licence.
    • DMy ID is very good.
    Show answer

    Answer: C. Sure. Here's my driver's licence.

    The clerk wants to see your ID. Give it and say "Here's…" or "Here you are."

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