Basic English in 15 Days: Phone and appointments and Asking questions

1. Question 1 of 20

   What does "Just a moment, please" mean?

   • APlease wait a short time.
   • BPlease call back tomorrow.
   • CPlease say your name.
   • DPlease speak more slowly.
   Show answer

   Answer: A. Please wait a short time.

   "Just a moment" means "wait a short time." People say it on the phone.

2. Question 2 of 20

   How do you say your name on the phone?

   • AHello, I am here Maria.
   • BHello, this is Maria.
   • CHello, it's me is Maria.
   • DHello, here speaking Maria.
   Show answer

   Answer: B. Hello, this is Maria.

   On the phone, use "this is" + your name: Hello, this is Maria.

3. Question 3 of 20

   Choose the correct word: My appointment is on Friday ___ the morning.

   • Ato
   • Bin
   • Cat
   • Don
   Show answer

   Answer: B. in

   Use in with parts of the day: in the morning, in the afternoon. Use on with days and at with clock times.

4. Question 4 of 20

   Choose the correct sentence.

   • AThe dentist can see you on Tuesday in 3:30.
   • BThe dentist can see you on Tuesday at 3:30.
   • CThe dentist can see you at Tuesday in 3:30.
   • DThe dentist can see you in Tuesday on 3:30.
   Show answer

   Answer: B. The dentist can see you on Tuesday at 3:30.

   Use on with days (on Tuesday) and at with clock times (at 3:30).

5. Question 5 of 20

   Choose the right reply. Receptionist: "Is Wednesday at 10 a.m. OK?" You: "___"

   • AYes, that works for me.
   • BYes, it's 10 years.
   • CYes, I am Wednesday.
   • DNo, thanks. I'm fine, how are you?
   Show answer

   Answer: A. Yes, that works for me.

   "That works for me" means the day and time are good for you.

6. Question 6 of 20

   Listen. Why is Tom calling?

   Play audioListen, then answer. The transcript is shown after you answer.

   No sound? Read the text instead

   Receptionist: Good morning, Bright Smile Dental.
   Tom: Hi, I'd like to make an appointment for a cleaning, please.

   • ATo pay a bill
   • BTo cancel an appointment
   • CTo speak to his doctor
   • DTo make an appointment
   Show answer

   Answer: D. To make an appointment

   Tom says, "I'd like to make an appointment." I'd like is a polite way to ask.

   Transcript

   Receptionist: Good morning, Bright Smile Dental.
   Tom: Hi, I'd like to make an appointment for a cleaning, please.

7. Question 7 of 20

   Listen. When is Ana's appointment?

   Play audioListen, then answer. The transcript is shown after you answer.

   No sound? Read the text instead

   Receptionist: Dr. Lee can see you on Thursday, May 9, at 4:15.
   Ana: Great, thank you.

   • AThursday at 4:15
   • BThursday at 4:50
   • CTuesday at 4:15
   • DTuesday at 4:50
   Show answer

   Answer: A. Thursday at 4:15

   The receptionist says Thursday, May 9, at 4:15. Listen carefully: fifteen (15) and fifty (50) sound similar.

   Transcript

   Receptionist: Dr. Lee can see you on Thursday, May 9, at 4:15.
   Ana: Great, thank you.

8. Question 8 of 20

   Read the voicemail. What does Karen want you to do?

   Hi, this is Karen from Westview Clinic. I'm calling about your appointment tomorrow at 9 a.m. The doctor is sick, so we need to change it. Please call us back at 587-555-0143. Thank you.

   • ACall the clinic back
   • BCome to the clinic at 9 a.m.
   • CCall the doctor at home
   • DCancel your appointment
   Show answer

   Answer: A. Call the clinic back

   Karen says, "Please call us back," because the clinic needs to change your appointment.

9. Question 9 of 20

   Choose the correct word: You speak very fast. Could you speak more ___, please?

   • Aslow
   • Bfastly
   • Cslowly
   • Dslower
   Show answer

   Answer: C. slowly

   Use more + slowly: Could you speak more slowly, please?

10. Question 10 of 20

    Put the words in order: an / like / I'd / appointment / make / to

    • AI'd like to make an appointment.
    • BI'd like make to an appointment.
    • CLike I'd to make an appointment.
    • DI'd to like make an appointment.
    Show answer

    Answer: A. I'd like to make an appointment.

    The pattern is I'd like + to + verb: I'd like to make an appointment.

11. Question 11 of 20

    Which question word asks about a place?

    • AWhen
    • BWho
    • CWhere
    • DWhy
    Show answer

    Answer: C. Where

    Where asks about a place. When asks about time, who about a person, why about a reason.

12. Question 12 of 20

    Choose the correct word: "___ is your birthday?" "In March."

    • AWho
    • BWhere
    • CWhen
    • DHow
    Show answer

    Answer: C. When

    When asks about a time or a day. The answer is a month: In March.

13. Question 13 of 20

    Choose the correct words: "___ apples do you need?" "Six."

    • AHow much
    • BHow many
    • CWhat time
    • DHow old
    Show answer

    Answer: B. How many

    Use how many for things you can count, like apples.

14. Question 14 of 20

    Choose the correct question.

    • AWhere do she work?
    • BWhere she works?
    • CWhere does she work?
    • DWhere does she works?
    Show answer

    Answer: C. Where does she work?

    Use question word + does + she + verb with no -s: Where does she work?

15. Question 15 of 20

    Choose the correct word: ___ you from Brazil?

    • ADo
    • BAre
    • CIs
    • DDoes
    Show answer

    Answer: B. Are

    Questions with be put the verb first: You are from Brazil → Are you from Brazil?

16. Question 16 of 20

    Choose the right reply. A: "Why are you late?" B: "___"

    • AAt nine o'clock.
    • BBecause the traffic is bad.
    • COn the bus.
    • DOn the bus with my friend from work.
    Show answer

    Answer: B. Because the traffic is bad.

    Why asks for a reason. Answer with because.

17. Question 17 of 20

    Listen. What does Mark want to know?

    Play audioListen, then answer. The transcript is shown after you answer.

    No sound? Read the text instead

    Mark: Hi! Where do you live?
    Lucy: I live on Pine Street, near the library.

    • AWhen Lucy works
    • BWhere Lucy lives
    • CHow old Lucy is
    • DWho Lucy lives with
    Show answer

    Answer: B. Where Lucy lives

    Mark asks, "Where do you live?" Where asks about a place.

    Transcript

    Mark: Hi! Where do you live?
    Lucy: I live on Pine Street, near the library.

18. Question 18 of 20

    Listen. How old is Ali?

    Play audioListen, then answer. The transcript is shown after you answer.

    No sound? Read the text instead

    Clerk: What's your name?
    Ali: Ali Hassan.
    Clerk: And how old are you?
    Ali: Twenty-four.

    • A24
    • B34
    • C42
    • D20
    Show answer

    Answer: A. 24

    The clerk asks, "How old are you?" Ali says, "Twenty-four."

    Transcript

    Clerk: What's your name?
    Ali: Ali Hassan.
    Clerk: And how old are you?
    Ali: Twenty-four.

19. Question 19 of 20

    Put the words in order: does / when / class / the / start

    • ADoes when the class start?
    • BWhen does the class start?
    • CWhen the class does start?
    • DWhen does start the class?
    Show answer

    Answer: B. When does the class start?

    The order is question word + does + person or thing + verb: When does the class start?

20. Question 20 of 20

    Read the message. Which question does the message answer?

    Hi Mei, welcome to the team! Your first shift is on Monday. Please come to the front desk at 8:45 and ask for Daniel. See you soon! — Linda

    • AWhere does Mei live?
    • BHow old is Daniel?
    • CWhen does Mei start work?
    • DHow much is the pay for the job?
    Show answer

    Answer: C. When does Mei start work?

    The message says Mei's first shift is on Monday at 8:45. It answers when she starts work.

Keyboard: 1–4 to answer, Enter for the next question.