Basic English in 15 Days: Phone and appointments and Asking questions

1. Pergunta 1 de 20

   What does "Just a moment, please" mean?

   • APlease wait a short time.
   • BPlease call back tomorrow.
   • CPlease say your name.
   • DPlease speak more slowly.
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   Resposta: A. Please wait a short time.

   "Just a moment" means "wait a short time." People say it on the phone.

2. Pergunta 2 de 20

   How do you say your name on the phone?

   • AHello, I am here Maria.
   • BHello, this is Maria.
   • CHello, it's me is Maria.
   • DHello, here speaking Maria.
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   Resposta: B. Hello, this is Maria.

   On the phone, use "this is" + your name: Hello, this is Maria.

3. Pergunta 3 de 20

   Choose the correct word: My appointment is on Friday ___ the morning.

   • Ato
   • Bin
   • Cat
   • Don
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   Resposta: B. in

   Use in with parts of the day: in the morning, in the afternoon. Use on with days and at with clock times.

4. Pergunta 4 de 20

   Choose the correct sentence.

   • AThe dentist can see you on Tuesday in 3:30.
   • BThe dentist can see you on Tuesday at 3:30.
   • CThe dentist can see you at Tuesday in 3:30.
   • DThe dentist can see you in Tuesday on 3:30.
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   Resposta: B. The dentist can see you on Tuesday at 3:30.

   Use on with days (on Tuesday) and at with clock times (at 3:30).

5. Pergunta 5 de 20

   Choose the right reply. Receptionist: "Is Wednesday at 10 a.m. OK?" You: "___"

   • AYes, that works for me.
   • BYes, it's 10 years.
   • CYes, I am Wednesday.
   • DNo, thanks. I'm fine, how are you?
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   Resposta: A. Yes, that works for me.

   "That works for me" means the day and time are good for you.

6. Pergunta 6 de 20

   Listen. Why is Tom calling?

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   Receptionist: Good morning, Bright Smile Dental.
   Tom: Hi, I'd like to make an appointment for a cleaning, please.

   • ATo pay a bill
   • BTo cancel an appointment
   • CTo speak to his doctor
   • DTo make an appointment
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   Resposta: D. To make an appointment

   Tom says, "I'd like to make an appointment." I'd like is a polite way to ask.

   Transcrição

   Receptionist: Good morning, Bright Smile Dental.
   Tom: Hi, I'd like to make an appointment for a cleaning, please.

7. Pergunta 7 de 20

   Listen. When is Ana's appointment?

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   Receptionist: Dr. Lee can see you on Thursday, May 9, at 4:15.
   Ana: Great, thank you.

   • AThursday at 4:15
   • BThursday at 4:50
   • CTuesday at 4:15
   • DTuesday at 4:50
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   Resposta: A. Thursday at 4:15

   The receptionist says Thursday, May 9, at 4:15. Listen carefully: fifteen (15) and fifty (50) sound similar.

   Transcrição

   Receptionist: Dr. Lee can see you on Thursday, May 9, at 4:15.
   Ana: Great, thank you.

8. Pergunta 8 de 20

   Read the voicemail. What does Karen want you to do?

   Hi, this is Karen from Westview Clinic. I'm calling about your appointment tomorrow at 9 a.m. The doctor is sick, so we need to change it. Please call us back at 587-555-0143. Thank you.

   • ACall the clinic back
   • BCome to the clinic at 9 a.m.
   • CCall the doctor at home
   • DCancel your appointment
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   Resposta: A. Call the clinic back

   Karen says, "Please call us back," because the clinic needs to change your appointment.

9. Pergunta 9 de 20

   Choose the correct word: You speak very fast. Could you speak more ___, please?

   • Aslow
   • Bfastly
   • Cslowly
   • Dslower
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   Resposta: C. slowly

   Use more + slowly: Could you speak more slowly, please?

10. Pergunta 10 de 20

    Put the words in order: an / like / I'd / appointment / make / to

    • AI'd like to make an appointment.
    • BI'd like make to an appointment.
    • CLike I'd to make an appointment.
    • DI'd to like make an appointment.
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    Resposta: A. I'd like to make an appointment.

    The pattern is I'd like + to + verb: I'd like to make an appointment.

11. Pergunta 11 de 20

    Which question word asks about a place?

    • AWhen
    • BWho
    • CWhere
    • DWhy
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    Resposta: C. Where

    Where asks about a place. When asks about time, who about a person, why about a reason.

12. Pergunta 12 de 20

    Choose the correct word: "___ is your birthday?" "In March."

    • AWho
    • BWhere
    • CWhen
    • DHow
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    Resposta: C. When

    When asks about a time or a day. The answer is a month: In March.

13. Pergunta 13 de 20

    Choose the correct words: "___ apples do you need?" "Six."

    • AHow much
    • BHow many
    • CWhat time
    • DHow old
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    Resposta: B. How many

    Use how many for things you can count, like apples.

14. Pergunta 14 de 20

    Choose the correct question.

    • AWhere do she work?
    • BWhere she works?
    • CWhere does she work?
    • DWhere does she works?
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    Resposta: C. Where does she work?

    Use question word + does + she + verb with no -s: Where does she work?

15. Pergunta 15 de 20

    Choose the correct word: ___ you from Brazil?

    • ADo
    • BAre
    • CIs
    • DDoes
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    Resposta: B. Are

    Questions with be put the verb first: You are from Brazil → Are you from Brazil?

16. Pergunta 16 de 20

    Choose the right reply. A: "Why are you late?" B: "___"

    • AAt nine o'clock.
    • BBecause the traffic is bad.
    • COn the bus.
    • DOn the bus with my friend from work.
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    Resposta: B. Because the traffic is bad.

    Why asks for a reason. Answer with because.

17. Pergunta 17 de 20

    Listen. What does Mark want to know?

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    Mark: Hi! Where do you live?
    Lucy: I live on Pine Street, near the library.

    • AWhen Lucy works
    • BWhere Lucy lives
    • CHow old Lucy is
    • DWho Lucy lives with
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    Resposta: B. Where Lucy lives

    Mark asks, "Where do you live?" Where asks about a place.

    Transcrição

    Mark: Hi! Where do you live?
    Lucy: I live on Pine Street, near the library.

18. Pergunta 18 de 20

    Listen. How old is Ali?

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    Clerk: What's your name?
    Ali: Ali Hassan.
    Clerk: And how old are you?
    Ali: Twenty-four.

    • A24
    • B34
    • C42
    • D20
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    Resposta: A. 24

    The clerk asks, "How old are you?" Ali says, "Twenty-four."

    Transcrição

    Clerk: What's your name?
    Ali: Ali Hassan.
    Clerk: And how old are you?
    Ali: Twenty-four.

19. Pergunta 19 de 20

    Put the words in order: does / when / class / the / start

    • ADoes when the class start?
    • BWhen does the class start?
    • CWhen the class does start?
    • DWhen does start the class?
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    Resposta: B. When does the class start?

    The order is question word + does + person or thing + verb: When does the class start?

20. Pergunta 20 de 20

    Read the message. Which question does the message answer?

    Hi Mei, welcome to the team! Your first shift is on Monday. Please come to the front desk at 8:45 and ask for Daniel. See you soon! — Linda

    • AWhere does Mei live?
    • BHow old is Daniel?
    • CWhen does Mei start work?
    • DHow much is the pay for the job?
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    Resposta: C. When does Mei start work?

    The message says Mei's first shift is on Monday at 8:45. It answers when she starts work.

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