Basic English in 15 Days: Can you help me? and Services

1. Pergunta 1 de 20

   What does "No problem" mean?

   • AI can't help you.
   • BIt's OK. I'm happy to help.
   • CPlease ask me again.
   • DThere is a big problem here.
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   Resposta: B. It's OK. I'm happy to help.

   People say "No problem" when they are happy to help or to say "it's OK."

2. Pergunta 2 de 20

   Choose the correct word: She ___ speak three languages.

   • Acans
   • Bcan
   • Cis can
   • Dcan to
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   Resposta: B. can

   Can never takes -s, and there is no to after it: she can speak.

3. Pergunta 3 de 20

   Choose the correct word: I ___ swim. I never learned.

   • Acan't
   • Bdon't can
   • Ccannot to
   • Dnot can
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   Resposta: A. can't

   The negative of can is can't (cannot): I can't swim.

4. Pergunta 4 de 20

   Which request is the most polite?

   • ACan help me with this box?
   • BHey you, help me with this heavy box now.
   • CHelp me with this box.
   • DCould you help me with this box, please?
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   Resposta: D. Could you help me with this box, please?

   Could you…, please? is a very polite request.

5. Pergunta 5 de 20

   Choose the right reply. A: "Can I use your pen?" B: "___"

   • AYes, I can use it now.
   • BSure, here you are.
   • CYes, you can't.
   • DNo, thank you.
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   Resposta: B. Sure, here you are.

   Say "Sure" or "Of course" to say yes, and "Here you are" when you give something.

6. Pergunta 6 de 20

   Which sentence is an offer?

   • ACould you carry that?
   • BI can't carry that.
   • CCan I help you carry that?
   • DCan you help me carry that?
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   Resposta: C. Can I help you carry that?

   Can I help you…? offers help. Can you help me…? asks for help.

7. Pergunta 7 de 20

   Listen. Can the man help the woman?

   Ouvir áudioOuça e depois responda. A transcrição aparece depois de responder.

   Sem som? Leia o texto

   Woman: Excuse me, could you tell me where the library is?
   Man: Sorry, I can't. I'm not from here.

   • AYes, he takes her there.
   • BNo, he is too busy today.
   • CYes, he gives her a map.
   • DNo, he is not from here.
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   Resposta: D. No, he is not from here.

   The man says, "Sorry, I can't. I'm not from here."

   Transcrição

   Woman: Excuse me, could you tell me where the library is?
   Man: Sorry, I can't. I'm not from here.

8. Pergunta 8 de 20

   Listen. What does Ken ask to see?

   Ouvir áudioOuça e depois responda. A transcrição aparece depois de responder.

   Sem som? Leia o texto

   Clerk: Can I help you?
   Ken: Yes, please. Can you show me the black shoes in size ten?

   • ABlack shoes, size 2
   • BBrown shoes, size 10
   • CBlack shoes, size 10
   • DBlack boots, size 10
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   Resposta: C. Black shoes, size 10

   Ken says, "Can you show me the black shoes in size ten?"

   Transcrição

   Clerk: Can I help you?
   Ken: Yes, please. Can you show me the black shoes in size ten?

9. Pergunta 9 de 20

   Read the notice. When can the building manager help?

   NOTICE: The elevator is not working today. If you need help with bags or groceries, please call the building manager at 780-555-0167. We can help between 9 a.m. and 5 p.m.

   • AFrom 9 a.m. to 5 p.m.
   • BOnly in the morning
   • CAll day and all night
   • DAfter 5 p.m.
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   Resposta: A. From 9 a.m. to 5 p.m.

   The notice says, "We can help between 9 a.m. and 5 p.m."

10. Pergunta 10 de 20

    Your friend asks, "Could you help me on Saturday?" You are busy. What do you say?

    • ANo problem, I can't.
    • BYes, I can't.
    • CHere you are.
    • DSorry, I can't.
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    Resposta: D. Sorry, I can't.

    "Sorry, I can't." is a polite way to say no. "Here you are" is for when you give something to someone.

11. Pergunta 11 de 20

    What does "withdraw money" mean?

    • ABorrow money from a friend
    • BSend money to a person in another country
    • CTake money out of your account
    • DPut money into your account
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    Resposta: C. Take money out of your account

    Withdraw means take money out. Deposit means put money in.

12. Pergunta 12 de 20

    Where do you usually buy stamps?

    • AAt the library
    • BAt the post office
    • CAt the pharmacy
    • DAt the bank
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    Resposta: B. At the post office

    The post office sells stamps and sends letters and packages.

13. Pergunta 13 de 20

    On a form, what does "Last name" mean?

    • AYour first name
    • BYour family name
    • CYour nickname
    • DYour middle name
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    Resposta: B. Your family name

    Last name is your family name. First name is your given name.

14. Pergunta 14 de 20

    Which one is a Canadian postal code?

    • A90210
    • B2TP J19
    • CT2P 1J9
    • DTP2 1J9
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    Resposta: C. T2P 1J9

    A Canadian postal code is letter, number, letter, space, number, letter, number: T2P 1J9.

15. Pergunta 15 de 20

    A form says: Date of birth (YYYY-MM-DD). You were born on September 8, 2001. What do you write?

    • A2001-08-09
    • B2001-09-08
    • C09-08-2001
    • D08-09-2001
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    Resposta: B. 2001-09-08

    YYYY-MM-DD means year, month, day: 2001, then 09 (September), then 08.

16. Pergunta 16 de 20

    Choose the correct word: Please ___ here, at the bottom of the form.

    • Asignature
    • Bsigning
    • Csign
    • Dsigned
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    Resposta: C. sign

    After please, use the base verb: please sign. Signature is the noun.

17. Pergunta 17 de 20

    Listen. What does the clerk ask for?

    Ouvir áudioOuça e depois responda. A transcrição aparece depois de responder.

    Sem som? Leia o texto

    Clerk: How can I help you?
    Fatima: I'd like to open a bank account.
    Clerk: Sure. Do you have two pieces of ID?

    • AHer bank card
    • BTwo pieces of ID
    • CA letter from her bank
    • DTwo stamps
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    Resposta: B. Two pieces of ID

    The clerk asks, "Do you have two pieces of ID?" ID shows who you are.

    Transcrição

    Clerk: How can I help you?
    Fatima: I'd like to open a bank account.
    Clerk: Sure. Do you have two pieces of ID?

18. Pergunta 18 de 20

    Listen. Where is Leo sending the package?

    Ouvir áudioOuça e depois responda. A transcrição aparece depois de responder.

    Sem som? Leia o texto

    Clerk: Where is the package going?
    Leo: To Halifax, Nova Scotia. How much is it?

    • ATo Calgary
    • BTo Halifax
    • CTo Quebec City
    • DTo Hamilton
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    Resposta: B. To Halifax

    Leo says, "To Halifax, Nova Scotia."

    Transcrição

    Clerk: Where is the package going?
    Leo: To Halifax, Nova Scotia. How much is it?

19. Pergunta 19 de 20

    Read the form. When was Maria born?

    First name: Maria
    Last name: Lopez
    Address: 52 Oak Street, Apt. 3, Regina, SK S4P 2L7
    Date of birth (YYYY-MM-DD): 1987-11-02
    Phone: 306-555-0119

    • ANovember 2, 1987
    • BNovember 2, 1978
    • CFebruary 11, 1987
    • DFebruary 2, 1987
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    Resposta: A. November 2, 1987

    The date is in the format YYYY-MM-DD: 1987-11-02 = year 1987, month 11 (November), day 2.

20. Pergunta 20 de 20

    Choose the right reply. Clerk: "Can I see your ID, please?" You: "___"

    • AYes, I can see it very well, thanks.
    • BNo, I'm Maria.
    • CSure. Here's my driver's licence.
    • DMy ID is very good.
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    Resposta: C. Sure. Here's my driver's licence.

    The clerk wants to see your ID. Give it and say "Here's…" or "Here you are."

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