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CELPIP Reading Practice Course: Part 4: Reading for Viewpoints

Untimed topic quiz: 18 questions on Part 4: Reading for Viewpoints, with an explanation after each answer. Questions and answers are shuffled every time.

  • Course
  • Canada
  • 91 questions
  • Checked October 13, 2026
  • Fact-checked October 13, 2026
Start with the lessonsCELPIP Reading Practice Course: Lessons: about 240 minutes of reading. Every test question is covered in the lessons.

Topic quiz 5: Part 4: Reading for Viewpoints

  1. Question 1 of 18

    What is the article mainly about?

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Show answer

    Answer: B. A plan to close part of a street to cars this summer

    The article reports different opinions about closing four blocks of Lakeshore Avenue to cars for July and August.

  2. Question 2 of 18

    Why does Rafael Ortiz support the plan?

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Show answer

    Answer: B. He thinks more people on foot will help businesses

    Ortiz says foot traffic keeps small businesses alive and points to restaurants that added patios in a nearby town.

  3. Question 3 of 18

    What is Linda Park's main concern?

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Show answer

    Answer: B. Customers may shop elsewhere to avoid carrying heavy items

    She says people will not carry heavy soil three blocks and fears they will drive to the big store on the highway.

  4. Question 4 of 18

    Which statement best describes Gerald Fontaine's view of the plan?

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Show answer

    Answer: D. He supports it only if access needs are planned for

    He says the idea could work if it is planned carefully, with accessible parking and a drop-off area. His support has conditions.

  5. Question 5 of 18

    In the article, "foot traffic" means

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Show answer

    Answer: D. the number of people walking past

    Ortiz uses "foot traffic" to mean the people walking by a business, who may become customers.

  6. Question 6 of 18

    Why does Councillor Morrow describe the closure as a trial?

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Show answer

    Answer: C. She wants facts before making a final decision

    Morrow says the trial is meant to collect facts, and the street can go back to normal if the numbers are bad.

  7. Question 7 of 18

    Which choice best fills blank (1) in Haruto's comment?

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Reader comment from Haruto S.:

    I walk downtown almost every day, so I'd love more space for people. Still, Ms. Park makes a fair point: not everyone can (1) ______ heavy shopping several blocks. Her suggestion of closing the street only on (2) ______ seems like a sensible first step. I also agree with Mr. Fontaine. Without (3) ______ near the closed blocks, some residents would be shut out. As for Mr. Ortiz, I can see why a café owner would be (4) ______ about the plan. In the end, I support the councillor's approach, because a trial lets the city (5) ______ before making any permanent decision.

    Show answer

    Answer: B. carry

    Ms. Park's point is that customers do not want to carry heavy items, such as bags of soil, several blocks.

  8. Question 8 of 18

    Which choice best fills blank (2) in Haruto's comment?

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Reader comment from Haruto S.:

    I walk downtown almost every day, so I'd love more space for people. Still, Ms. Park makes a fair point: not everyone can (1) ______ heavy shopping several blocks. Her suggestion of closing the street only on (2) ______ seems like a sensible first step. I also agree with Mr. Fontaine. Without (3) ______ near the closed blocks, some residents would be shut out. As for Mr. Ortiz, I can see why a café owner would be (4) ______ about the plan. In the end, I support the councillor's approach, because a trial lets the city (5) ______ before making any permanent decision.

    Show answer

    Answer: B. weekends

    The article says Linda Park would accept closing the street on weekends only.

  9. Question 9 of 18

    Which choice best fills blank (3) in Haruto's comment?

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Reader comment from Haruto S.:

    I walk downtown almost every day, so I'd love more space for people. Still, Ms. Park makes a fair point: not everyone can (1) ______ heavy shopping several blocks. Her suggestion of closing the street only on (2) ______ seems like a sensible first step. I also agree with Mr. Fontaine. Without (3) ______ near the closed blocks, some residents would be shut out. As for Mr. Ortiz, I can see why a café owner would be (4) ______ about the plan. In the end, I support the councillor's approach, because a trial lets the city (5) ______ before making any permanent decision.

    Show answer

    Answer: A. accessible parking and a drop-off area

    Mr. Fontaine asked for accessible parking and a drop-off area at both ends of the closed blocks.

  10. Question 10 of 18

    Which choice best fills blank (4) in Haruto's comment?

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Reader comment from Haruto S.:

    I walk downtown almost every day, so I'd love more space for people. Still, Ms. Park makes a fair point: not everyone can (1) ______ heavy shopping several blocks. Her suggestion of closing the street only on (2) ______ seems like a sensible first step. I also agree with Mr. Fontaine. Without (3) ______ near the closed blocks, some residents would be shut out. As for Mr. Ortiz, I can see why a café owner would be (4) ______ about the plan. In the end, I support the councillor's approach, because a trial lets the city (5) ______ before making any permanent decision.

    Show answer

    Answer: C. enthusiastic

    Mr. Ortiz supports the plan because he expects more customers, so he is enthusiastic about it.

  11. Question 11 of 18

    Which choice best fills blank (5) in Haruto's comment?

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Reader comment from Haruto S.:

    I walk downtown almost every day, so I'd love more space for people. Still, Ms. Park makes a fair point: not everyone can (1) ______ heavy shopping several blocks. Her suggestion of closing the street only on (2) ______ seems like a sensible first step. I also agree with Mr. Fontaine. Without (3) ______ near the closed blocks, some residents would be shut out. As for Mr. Ortiz, I can see why a café owner would be (4) ______ about the plan. In the end, I support the councillor's approach, because a trial lets the city (5) ______ before making any permanent decision.

    Show answer

    Answer: D. gather real evidence

    Like Councillor Morrow, Haruto thinks a trial lets the city collect facts before deciding.

  12. Question 12 of 18

    Which statement best describes Haruto's overall opinion?

    Should Lakeshore Avenue Go Car-Free This Summer?

    Councillor Diane Morrow wants to close four blocks of Lakeshore Avenue, Port Alder's main shopping street, to cars from July 1 to August 31. Only people walking and cycling would be allowed. Council will vote on the trial next month.

    Rafael Ortiz, owner of the Blue Heron Café, supports the plan. He says a nearby town closed its main street and restaurants added patios. "Foot traffic is what keeps small businesses alive," he says.

    Linda Park, who has run Park's Hardware for 22 years, disagrees. Many of her customers buy paint, lumber and bags of soil. "Nobody wants to carry a heavy bag of soil three blocks to their car," she says. She fears they will drive to the big store on the highway instead. She would accept closing the street on weekends only.

    Gerald Fontaine, who uses a wheelchair and chairs the city's accessibility committee, says the idea could work if it is planned carefully. He wants accessible parking and a drop-off area for taxis and accessible transit at both ends of the closed blocks. "A street that is great for some people should not shut others out," he says.

    Morrow says the trial is meant to collect facts, not to make a permanent change. The city would count visitors and survey businesses about their sales. "If the numbers are bad, we go back to the way things were," she says.

    Reader comment from Haruto S.:

    I walk downtown almost every day, so I'd love more space for people. Still, Ms. Park makes a fair point: not everyone can (1) ______ heavy shopping several blocks. Her suggestion of closing the street only on (2) ______ seems like a sensible first step. I also agree with Mr. Fontaine. Without (3) ______ near the closed blocks, some residents would be shut out. As for Mr. Ortiz, I can see why a café owner would be (4) ______ about the plan. In the end, I support the councillor's approach, because a trial lets the city (5) ______ before making any permanent decision.

    Show answer

    Answer: D. He supports a careful trial that considers different concerns

    Haruto likes more space for people but agrees with Park and Fontaine's concerns and supports a trial first.

  13. Question 13 of 18

    What is the main purpose of the article?

    Is a Four-Day Week Right for Every Workplace?

    Last year, Northfield Insurance, a company with 120 employees in the small city of Riverton, tried a new schedule. For six months, office staff worked four nine-hour days instead of five eight-hour days. Their pay did not change. The company will decide in January whether to keep the new schedule.

    Carla Mendes, the company's human resources director, calls the trial a success. Sick days went down, she says, and the number of people applying for open jobs doubled. "People want this kind of schedule. It helps us compete for good workers."

    Owen Blake, who leads the customer service team, is less sure. Customers still phoned on Fridays, so his team had to create a rotating schedule to make sure someone always answered. "It works, but it's a puzzle every week," he says. "One sick employee can throw everything off."

    Aisha Rahman, a claims adjuster and mother of two, has mixed feelings. She loves having a weekday free for medical appointments and errands. However, on her nine-hour days she often struggles to reach her children's daycare before it closes at 5:30.

    Martin Leclerc, a researcher who studies workplaces, says results depend on the type of work. A four-day week can suit office jobs where results are easy to measure, he explains, but it is much harder in hospitals or stores that must be open every day. He also warns that early results may look better than they really are. "When people know a trial is being watched, they often work extra hard to make it succeed."

    Show answer

    Answer: C. To describe different views on a four-day week trial

    The article reports how a manager, a team leader, an employee and a researcher see the company's trial.

  14. Question 14 of 18

    According to Carla Mendes, what is one benefit of the four-day week?

    Is a Four-Day Week Right for Every Workplace?

    Last year, Northfield Insurance, a company with 120 employees in the small city of Riverton, tried a new schedule. For six months, office staff worked four nine-hour days instead of five eight-hour days. Their pay did not change. The company will decide in January whether to keep the new schedule.

    Carla Mendes, the company's human resources director, calls the trial a success. Sick days went down, she says, and the number of people applying for open jobs doubled. "People want this kind of schedule. It helps us compete for good workers."

    Owen Blake, who leads the customer service team, is less sure. Customers still phoned on Fridays, so his team had to create a rotating schedule to make sure someone always answered. "It works, but it's a puzzle every week," he says. "One sick employee can throw everything off."

    Aisha Rahman, a claims adjuster and mother of two, has mixed feelings. She loves having a weekday free for medical appointments and errands. However, on her nine-hour days she often struggles to reach her children's daycare before it closes at 5:30.

    Martin Leclerc, a researcher who studies workplaces, says results depend on the type of work. A four-day week can suit office jobs where results are easy to measure, he explains, but it is much harder in hospitals or stores that must be open every day. He also warns that early results may look better than they really are. "When people know a trial is being watched, they often work extra hard to make it succeed."

    Show answer

    Answer: B. More people applied for open jobs

    Mendes says sick days went down and the number of job applicants doubled.

  15. Question 15 of 18

    Why was the new schedule difficult for Owen Blake's team?

    Is a Four-Day Week Right for Every Workplace?

    Last year, Northfield Insurance, a company with 120 employees in the small city of Riverton, tried a new schedule. For six months, office staff worked four nine-hour days instead of five eight-hour days. Their pay did not change. The company will decide in January whether to keep the new schedule.

    Carla Mendes, the company's human resources director, calls the trial a success. Sick days went down, she says, and the number of people applying for open jobs doubled. "People want this kind of schedule. It helps us compete for good workers."

    Owen Blake, who leads the customer service team, is less sure. Customers still phoned on Fridays, so his team had to create a rotating schedule to make sure someone always answered. "It works, but it's a puzzle every week," he says. "One sick employee can throw everything off."

    Aisha Rahman, a claims adjuster and mother of two, has mixed feelings. She loves having a weekday free for medical appointments and errands. However, on her nine-hour days she often struggles to reach her children's daycare before it closes at 5:30.

    Martin Leclerc, a researcher who studies workplaces, says results depend on the type of work. A four-day week can suit office jobs where results are easy to measure, he explains, but it is much harder in hospitals or stores that must be open every day. He also warns that early results may look better than they really are. "When people know a trial is being watched, they often work extra hard to make it succeed."

    Show answer

    Answer: C. Customers still phoned on Fridays

    Because customers still called on Fridays, Blake had to build a rotating schedule so someone always answered.

  16. Question 16 of 18

    In the article, "throw everything off" is closest in meaning to

    Is a Four-Day Week Right for Every Workplace?

    Last year, Northfield Insurance, a company with 120 employees in the small city of Riverton, tried a new schedule. For six months, office staff worked four nine-hour days instead of five eight-hour days. Their pay did not change. The company will decide in January whether to keep the new schedule.

    Carla Mendes, the company's human resources director, calls the trial a success. Sick days went down, she says, and the number of people applying for open jobs doubled. "People want this kind of schedule. It helps us compete for good workers."

    Owen Blake, who leads the customer service team, is less sure. Customers still phoned on Fridays, so his team had to create a rotating schedule to make sure someone always answered. "It works, but it's a puzzle every week," he says. "One sick employee can throw everything off."

    Aisha Rahman, a claims adjuster and mother of two, has mixed feelings. She loves having a weekday free for medical appointments and errands. However, on her nine-hour days she often struggles to reach her children's daycare before it closes at 5:30.

    Martin Leclerc, a researcher who studies workplaces, says results depend on the type of work. A four-day week can suit office jobs where results are easy to measure, he explains, but it is much harder in hospitals or stores that must be open every day. He also warns that early results may look better than they really are. "When people know a trial is being watched, they often work extra hard to make it succeed."

    Show answer

    Answer: C. upset the whole schedule

    Blake means that one absent worker can upset the careful rotating schedule.

  17. Question 17 of 18

    Which statement best describes Aisha Rahman's attitude?

    Is a Four-Day Week Right for Every Workplace?

    Last year, Northfield Insurance, a company with 120 employees in the small city of Riverton, tried a new schedule. For six months, office staff worked four nine-hour days instead of five eight-hour days. Their pay did not change. The company will decide in January whether to keep the new schedule.

    Carla Mendes, the company's human resources director, calls the trial a success. Sick days went down, she says, and the number of people applying for open jobs doubled. "People want this kind of schedule. It helps us compete for good workers."

    Owen Blake, who leads the customer service team, is less sure. Customers still phoned on Fridays, so his team had to create a rotating schedule to make sure someone always answered. "It works, but it's a puzzle every week," he says. "One sick employee can throw everything off."

    Aisha Rahman, a claims adjuster and mother of two, has mixed feelings. She loves having a weekday free for medical appointments and errands. However, on her nine-hour days she often struggles to reach her children's daycare before it closes at 5:30.

    Martin Leclerc, a researcher who studies workplaces, says results depend on the type of work. A four-day week can suit office jobs where results are easy to measure, he explains, but it is much harder in hospitals or stores that must be open every day. He also warns that early results may look better than they really are. "When people know a trial is being watched, they often work extra hard to make it succeed."

    Show answer

    Answer: A. She likes some parts of the schedule but finds others hard

    She enjoys a free weekday for appointments, but the longer days make daycare pickup difficult. Her feelings are mixed.

  18. Question 18 of 18

    Which person would most likely want the company to keep measuring results after the first six months?

    Is a Four-Day Week Right for Every Workplace?

    Last year, Northfield Insurance, a company with 120 employees in the small city of Riverton, tried a new schedule. For six months, office staff worked four nine-hour days instead of five eight-hour days. Their pay did not change. The company will decide in January whether to keep the new schedule.

    Carla Mendes, the company's human resources director, calls the trial a success. Sick days went down, she says, and the number of people applying for open jobs doubled. "People want this kind of schedule. It helps us compete for good workers."

    Owen Blake, who leads the customer service team, is less sure. Customers still phoned on Fridays, so his team had to create a rotating schedule to make sure someone always answered. "It works, but it's a puzzle every week," he says. "One sick employee can throw everything off."

    Aisha Rahman, a claims adjuster and mother of two, has mixed feelings. She loves having a weekday free for medical appointments and errands. However, on her nine-hour days she often struggles to reach her children's daycare before it closes at 5:30.

    Martin Leclerc, a researcher who studies workplaces, says results depend on the type of work. A four-day week can suit office jobs where results are easy to measure, he explains, but it is much harder in hospitals or stores that must be open every day. He also warns that early results may look better than they really are. "When people know a trial is being watched, they often work extra hard to make it succeed."

    Show answer

    Answer: D. Martin Leclerc

    Leclerc warns that early results may look better than they really are because people work harder when a trial is watched.

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