Do I need a licence to work as a crowd controller?

Yes. Crowd control work needs a licence from your state or territory regulator, for example a crowd controller licence in Queensland and WA, or a 1A Security Officer licence in NSW. You need accredited training first. This course is background knowledge only.

Can a crowd controller refuse someone entry?

Yes, when acting for the licensee or occupier. Liquor laws let venues refuse entry to people who are intoxicated, violent, quarrelsome or disorderly, but refusals must not be discriminatory.

How long is a person banned after being removed from a NSW venue?

Under the Liquor Act 2007, they must not re-enter the venue for 24 hours, and must not stay within 50 metres for 6 hours unless they have a reasonable excuse.

How many crowd controllers does an event need?

It depends on the risk. Victorian guidelines suggest, as a rough guide for low-risk events only, at least two for the first 100 patrons at licensed events and one for each extra 100.

Is the certificate accredited or officially recognised?

No. It is a private certificate of completion for knowledge only. It is not recognised, accredited or approved by any government, licensing body, regulator or educational institution, and it does not replace any licence, certification or training required by law.

Crowd Control Course (Australia) 2026

Question 1 of 25

Which set of tasks describes crowd control work in Queensland?

Screening entry, monitoring behaviour and removing people
Investigating crimes, charging people and going to court later
Selling tickets, running the bar and paying the staff
Serving drinks, cleaning tables and taking bookings

Show answer

Answer: A. Screening entry, monitoring behaviour and removing people

Queensland says crowd controllers screen people entering, monitor or control behaviour and remove people who behave badly.

Question 2 of 25

Which of these workers does NOT need a Queensland crowd controller licence?

Security at a sporting event
An usher
A nightclub door supervisor
Security at a hotel bar

Show answer

Answer: B. An usher

Queensland lists ushers, pool and beach lifeguards and some government employees among those who do not need the licence.

Question 3 of 25

In Victoria, an event worker's only job is to check tickets and passes at the gate. Is that crowd controller work?

No, unless more than 1,000 people will attend
No, checking admission only is not crowd control
Yes, but only if the event serves any alcohol
Yes, any work done at a gate is always crowd control

Show answer

Answer: B. No, checking admission only is not crowd control

Victoria Police say the crowd controller activity does not include a role that is only checking admission, payment, invitations or passes.

Question 4 of 25

Which Certificate II unit deals with monitoring and controlling crowd behaviour?

CPPSEC2113
CPPSEC2110
CPPSEC2107
CPPSEC2101

Show answer

Answer: B. CPPSEC2110

CPPSEC2110 is Monitor and control individual and crowd behaviour. CPPSEC2101 is communication, 2107 is patrolling and 2113 is escorting.

Question 5 of 25

Where must a Tasmanian crowd controller wear their identity number card?

On the back of a jacket, below the collar
On the chest, on the outside of their clothes
On a cap or hat, facing towards the crowd
In a pocket, ready to show if someone asks for it

Show answer

Answer: B. On the chest, on the outside of their clothes

Tasmanian guidance says the card must be worn on the chest, securely attached to the outside of clothing and visible at all times.

Question 6 of 25

In Tasmania, who issues a crowd controller's identity number card, and when?

The crowd controller, who can print one at home
The employer, before the crowd controller starts work
The local council, once a year at a public ceremony
The venue's patrons, after a vote at the end of night

Show answer

Answer: B. The employer, before the crowd controller starts work

Tasmanian guidance says the employer must issue the identity number card before work begins.

Question 7 of 25

Under NSW's Liquor Act 2007 (s 77), which people may be refused entry or removed from licensed premises?

People who are intoxicated, violent, quarrelsome or disorderly
People who arrive after 9 pm or who are wearing a sports jersey
People who have been to another licensed venue that same night
People who live outside the local council area of the venue

Show answer

Answer: A. People who are intoxicated, violent, quarrelsome or disorderly

Section 77(2) covers people who are intoxicated, violent, quarrelsome or disorderly, among other listed grounds.

Question 8 of 25

Under NSW's Liquor Act 2007, for how long must a person removed from licensed premises not re-enter the venue?

7 days
1 calendar month
2 hours
24 hours

Show answer

Answer: D. 24 hours

Section 77(6) makes it an offence to re-enter or try to re-enter the premises within 24 hours.

Question 9 of 25

A person has been removed from a NSW licensed venue. Without a reasonable excuse, how close to the venue may they stay over the next 6 hours?

No closer than 1 kilometre
No closer than 5 metres
Any distance they like
No closer than 50 metres

Show answer

Answer: D. No closer than 50 metres

Section 77(8) makes it an offence to remain in or re-enter the vicinity, meaning less than 50 metres from the premises, within 6 hours without a reasonable excuse.

Question 10 of 25

Which of these is a reasonable excuse for a removed person to stay within 50 metres of a NSW venue?

Waiting for friends still inside
Wanting to argue with the manager
Waiting nearby for transport home
Wanting to finish a drink outside

Show answer

Answer: C. Waiting nearby for transport home

NSW Police guidance lists reasonable fear for safety, needing to stay nearby to get transport, and living in the vicinity as accepted reasonable excuses.

Question 11 of 25

NSW Police guidance says a person being removed from licensed premises should be told what?

The full history of the venue and of its liquor licence
The cost of the drinks they bought during the night
Who is asking, why, and the 24-hour and 50-metre rules
The names and home addresses of all security staff

Show answer

Answer: C. Who is asking, why, and the 24-hour and 50-metre rules

NSW Police guidance lists who is asking, the reason, the 24-hour rule and the 50-metre, 6-hour rule. If this was not given, police should get legal advice before pursuing section 77 offences.

Question 12 of 25

NSW guidance on intoxicated patrons says that if constant supervision is not possible, how often should staff check on them?

Once every hour or so at most
Only at closing time each night
At least every 10 to 15 minutes
Only when the person calls out

Show answer

Answer: C. At least every 10 to 15 minutes

Liquor & Gaming NSW guidance says to assign someone to monitor the patron, or check at least every 10 to 15 minutes.

Question 13 of 25

Under NSW guidance, where should an intoxicated patron be moved while they are supervised?

A dark room where they can sleep it off
A quiet, well-lit area away from the bar
The gaming room, where staff are nearby
The footpath outside, with the door shut

Show answer

Answer: B. A quiet, well-lit area away from the bar

NSW guidance says to move the patron to a quiet, well-lit area away from the bar and gaming rooms and stop serving them alcohol.

Question 14 of 25

How far from a Victorian venue must a person with a barring order stay until the order ends?

At least 2 metres
At least 2 kilometres
At least 200 metres
At least 20 metres

Show answer

Answer: D. At least 20 metres

The Victorian Government says a barred person must leave immediately and not go within 20 metres of the venue until the order expires.

Question 15 of 25

How must a Victorian barring order be given?

In writing, using the official barring order booklet
By text message sent to the person the next day
By posting the person's photo on the venue's website
By a quick verbal warning at the door of the venue

Show answer

Answer: A. In writing, using the official barring order booklet

A barring order is a written legal order. The issuer must use the official booklet and record the person's details if known.

Question 16 of 25

Under Queensland's Liquor Act 1992, when is a person "unduly intoxicated"?

When alcohol or drugs noticeably affect their speech, balance, coordination or behaviour
When they are louder than other people in the venue and are wearing clothing with a big slogan
When they have spent more than four hours inside the same licensed venue on the same night
When they have had more than three standard drinks in any one hour, whatever their behaviour is

Show answer

Answer: A. When alcohol or drugs noticeably affect their speech, balance, coordination or behaviour

Section 9A defines undue intoxication by noticeable effects on speech, balance, coordination or behaviour, with reasonable grounds to believe it is from liquor or drugs.

Question 17 of 25

Under Queensland's Liquor Act 1992 (s 165A), who is an "authorised person" who may refuse entry?

Any patron who has been at the venue all evening
The licensee or permittee, or their employee or agent
Only a police officer who is in full uniform and on duty
Any local resident who lives within 100 metres

Show answer

Answer: B. The licensee or permittee, or their employee or agent

Section 165A(5) defines an authorised person as the licensee or permittee, or an employee or agent of the licensee or permittee.

Question 18 of 25

In WA, what must a crowd controller have before removing a person from licensed premises?

A signed form from WA Police for every single removal made
Written authorisation from the licensee, occupier or manager
A quick spoken okay from any bar staff member working that night
Permission from the person being removed, given in writing

Show answer

Answer: B. Written authorisation from the licensee, occupier or manager

WA guidance on s 126C of the Liquor Control Act 1988 says a crowd controller must be specifically authorised by written notice to remove a person.

Question 19 of 25

In WA, which of these events must be written in a licensed venue's incident register?

A delivery of food stock to the kitchen
A patron buying a round of drinks at the bar
A staff member starting a normal shift
A person being removed from the premises

Show answer

Answer: D. A person being removed from the premises

WA rules list incidents such as refusing entry, a person being required to leave or removed, injuries and complaints.

Question 20 of 25

Victorian event guidelines warn about crowd density above what level?

Twenty people per square metre
One person per square metre
Six people per square metre
Two people per square metre

Show answer

Answer: C. Six people per square metre

The guidelines say that above six people per square metre, people often lose control and fall or are lifted off the ground.

Question 21 of 25

According to Victorian event guidelines, how fast can a crowd move?

As fast as its fastest person
Only as fast as its slowest person
At a normal walking speed, always
Faster when it is more tightly crowded

Show answer

Answer: B. Only as fast as its slowest person

The guidelines say crowds can only move as fast as the slowest person, which matters when planning exits.

Question 22 of 25

At a concert stage front, how many crowd controllers do Victorian guidelines suggest?

At least one per metre of stage
One for every 10 metres of stage
None, as the band manages it
One for the whole stage area

Show answer

Answer: A. At least one per metre of stage

The guidelines say to provide at least one crowd controller per metre of stage, including extensions.

Question 23 of 25

As a rough guide for low-risk events, how many crowd controllers do Victorian guidelines suggest for the first 100 patrons at a licensed event?

At least ten
Just one
At least two
None at all

Show answer

Answer: C. At least two

The guidelines suggest at least two crowd controllers for the first 100 patrons, then one for each extra 100, as a guide for low-risk events only.

Question 24 of 25

When should security staff be briefed for an event, according to Victorian guidelines?

Once a year, at the staff party
Only on their first day of work
Immediately before each event
Only after something goes wrong

Show answer

Answer: C. Immediately before each event

The guidelines say security and key personnel should be briefed immediately before each event and know the emergency procedures.

Question 25 of 25

A patron tells you they think their drink was spiked. What should happen?

Tell first aid, medical staff or management straight away
Ask them to leave so they do not become a problem inside
Tell them to finish the drink and see how they feel later
Wait until closing time and then write it in a notebook

Show answer

Answer: A. Tell first aid, medical staff or management straight away

Victorian event guidance says suspected drink spiking should be reported immediately to first aid, medical staff, event security or management.

Crowd Control Course (Australia) 2026

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