Crowd Control Course (Australia) 2026

1. Pergunta 1 de 25

   Which set of tasks describes crowd control work in Queensland?

   • AScreening entry, monitoring behaviour and removing people
   • BInvestigating crimes, charging people and going to court later
   • CSelling tickets, running the bar and paying the staff
   • DServing drinks, cleaning tables and taking bookings
   Mostrar resposta

   Resposta: A. Screening entry, monitoring behaviour and removing people

   Queensland says crowd controllers screen people entering, monitor or control behaviour and remove people who behave badly.

2. Pergunta 2 de 25

   Which of these workers does NOT need a Queensland crowd controller licence?

   • ASecurity at a sporting event
   • BAn usher
   • CA nightclub door supervisor
   • DSecurity at a hotel bar
   Mostrar resposta

   Resposta: B. An usher

   Queensland lists ushers, pool and beach lifeguards and some government employees among those who do not need the licence.

3. Pergunta 3 de 25

   In Victoria, an event worker's only job is to check tickets and passes at the gate. Is that crowd controller work?

   • ANo, unless more than 1,000 people will attend
   • BNo, checking admission only is not crowd control
   • CYes, but only if the event serves any alcohol
   • DYes, any work done at a gate is always crowd control
   Mostrar resposta

   Resposta: B. No, checking admission only is not crowd control

   Victoria Police say the crowd controller activity does not include a role that is only checking admission, payment, invitations or passes.

4. Pergunta 4 de 25

   Which Certificate II unit deals with monitoring and controlling crowd behaviour?

   • ACPPSEC2113
   • BCPPSEC2110
   • CCPPSEC2107
   • DCPPSEC2101
   Mostrar resposta

   Resposta: B. CPPSEC2110

   CPPSEC2110 is Monitor and control individual and crowd behaviour. CPPSEC2101 is communication, 2107 is patrolling and 2113 is escorting.

5. Pergunta 5 de 25

   Where must a Tasmanian crowd controller wear their identity number card?

   • AOn the back of a jacket, below the collar
   • BOn the chest, on the outside of their clothes
   • COn a cap or hat, facing towards the crowd
   • DIn a pocket, ready to show if someone asks for it
   Mostrar resposta

   Resposta: B. On the chest, on the outside of their clothes

   Tasmanian guidance says the card must be worn on the chest, securely attached to the outside of clothing and visible at all times.

6. Pergunta 6 de 25

   In Tasmania, who issues a crowd controller's identity number card, and when?

   • AThe crowd controller, who can print one at home
   • BThe employer, before the crowd controller starts work
   • CThe local council, once a year at a public ceremony
   • DThe venue's patrons, after a vote at the end of night
   Mostrar resposta

   Resposta: B. The employer, before the crowd controller starts work

   Tasmanian guidance says the employer must issue the identity number card before work begins.

7. Pergunta 7 de 25

   Under NSW's Liquor Act 2007 (s 77), which people may be refused entry or removed from licensed premises?

   • APeople who are intoxicated, violent, quarrelsome or disorderly
   • BPeople who arrive after 9 pm or who are wearing a sports jersey
   • CPeople who have been to another licensed venue that same night
   • DPeople who live outside the local council area of the venue
   Mostrar resposta

   Resposta: A. People who are intoxicated, violent, quarrelsome or disorderly

   Section 77(2) covers people who are intoxicated, violent, quarrelsome or disorderly, among other listed grounds.

8. Pergunta 8 de 25

   Under NSW's Liquor Act 2007, for how long must a person removed from licensed premises not re-enter the venue?

   • A7 days
   • B1 calendar month
   • C2 hours
   • D24 hours
   Mostrar resposta

   Resposta: D. 24 hours

   Section 77(6) makes it an offence to re-enter or try to re-enter the premises within 24 hours.

9. Pergunta 9 de 25

   A person has been removed from a NSW licensed venue. Without a reasonable excuse, how close to the venue may they stay over the next 6 hours?

   • ANo closer than 1 kilometre
   • BNo closer than 5 metres
   • CAny distance they like
   • DNo closer than 50 metres
   Mostrar resposta

   Resposta: D. No closer than 50 metres

   Section 77(8) makes it an offence to remain in or re-enter the vicinity, meaning less than 50 metres from the premises, within 6 hours without a reasonable excuse.

10. Pergunta 10 de 25

    Which of these is a reasonable excuse for a removed person to stay within 50 metres of a NSW venue?

    • AWaiting for friends still inside
    • BWanting to argue with the manager
    • CWaiting nearby for transport home
    • DWanting to finish a drink outside
    Mostrar resposta

    Resposta: C. Waiting nearby for transport home

    NSW Police guidance lists reasonable fear for safety, needing to stay nearby to get transport, and living in the vicinity as accepted reasonable excuses.

11. Pergunta 11 de 25

    NSW Police guidance says a person being removed from licensed premises should be told what?

    • AThe full history of the venue and of its liquor licence
    • BThe cost of the drinks they bought during the night
    • CWho is asking, why, and the 24-hour and 50-metre rules
    • DThe names and home addresses of all security staff
    Mostrar resposta

    Resposta: C. Who is asking, why, and the 24-hour and 50-metre rules

    NSW Police guidance lists who is asking, the reason, the 24-hour rule and the 50-metre, 6-hour rule. If this was not given, police should get legal advice before pursuing section 77 offences.

12. Pergunta 12 de 25

    NSW guidance on intoxicated patrons says that if constant supervision is not possible, how often should staff check on them?

    • AOnce every hour or so at most
    • BOnly at closing time each night
    • CAt least every 10 to 15 minutes
    • DOnly when the person calls out
    Mostrar resposta

    Resposta: C. At least every 10 to 15 minutes

    Liquor & Gaming NSW guidance says to assign someone to monitor the patron, or check at least every 10 to 15 minutes.

13. Pergunta 13 de 25

    Under NSW guidance, where should an intoxicated patron be moved while they are supervised?

    • AA dark room where they can sleep it off
    • BA quiet, well-lit area away from the bar
    • CThe gaming room, where staff are nearby
    • DThe footpath outside, with the door shut
    Mostrar resposta

    Resposta: B. A quiet, well-lit area away from the bar

    NSW guidance says to move the patron to a quiet, well-lit area away from the bar and gaming rooms and stop serving them alcohol.

14. Pergunta 14 de 25

    How far from a Victorian venue must a person with a barring order stay until the order ends?

    • AAt least 2 metres
    • BAt least 2 kilometres
    • CAt least 200 metres
    • DAt least 20 metres
    Mostrar resposta

    Resposta: D. At least 20 metres

    The Victorian Government says a barred person must leave immediately and not go within 20 metres of the venue until the order expires.

15. Pergunta 15 de 25

    How must a Victorian barring order be given?

    • AIn writing, using the official barring order booklet
    • BBy text message sent to the person the next day
    • CBy posting the person's photo on the venue's website
    • DBy a quick verbal warning at the door of the venue
    Mostrar resposta

    Resposta: A. In writing, using the official barring order booklet

    A barring order is a written legal order. The issuer must use the official booklet and record the person's details if known.

16. Pergunta 16 de 25

    Under Queensland's Liquor Act 1992, when is a person "unduly intoxicated"?

    • AWhen alcohol or drugs noticeably affect their speech, balance, coordination or behaviour
    • BWhen they are louder than other people in the venue and are wearing clothing with a big slogan
    • CWhen they have spent more than four hours inside the same licensed venue on the same night
    • DWhen they have had more than three standard drinks in any one hour, whatever their behaviour is
    Mostrar resposta

    Resposta: A. When alcohol or drugs noticeably affect their speech, balance, coordination or behaviour

    Section 9A defines undue intoxication by noticeable effects on speech, balance, coordination or behaviour, with reasonable grounds to believe it is from liquor or drugs.

17. Pergunta 17 de 25

    Under Queensland's Liquor Act 1992 (s 165A), who is an "authorised person" who may refuse entry?

    • AAny patron who has been at the venue all evening
    • BThe licensee or permittee, or their employee or agent
    • COnly a police officer who is in full uniform and on duty
    • DAny local resident who lives within 100 metres
    Mostrar resposta

    Resposta: B. The licensee or permittee, or their employee or agent

    Section 165A(5) defines an authorised person as the licensee or permittee, or an employee or agent of the licensee or permittee.

18. Pergunta 18 de 25

    In WA, what must a crowd controller have before removing a person from licensed premises?

    • AA signed form from WA Police for every single removal made
    • BWritten authorisation from the licensee, occupier or manager
    • CA quick spoken okay from any bar staff member working that night
    • DPermission from the person being removed, given in writing
    Mostrar resposta

    Resposta: B. Written authorisation from the licensee, occupier or manager

    WA guidance on s 126C of the Liquor Control Act 1988 says a crowd controller must be specifically authorised by written notice to remove a person.

19. Pergunta 19 de 25

    In WA, which of these events must be written in a licensed venue's incident register?

    • AA delivery of food stock to the kitchen
    • BA patron buying a round of drinks at the bar
    • CA staff member starting a normal shift
    • DA person being removed from the premises
    Mostrar resposta

    Resposta: D. A person being removed from the premises

    WA rules list incidents such as refusing entry, a person being required to leave or removed, injuries and complaints.

20. Pergunta 20 de 25

    Victorian event guidelines warn about crowd density above what level?

    • ATwenty people per square metre
    • BOne person per square metre
    • CSix people per square metre
    • DTwo people per square metre
    Mostrar resposta

    Resposta: C. Six people per square metre

    The guidelines say that above six people per square metre, people often lose control and fall or are lifted off the ground.

21. Pergunta 21 de 25

    According to Victorian event guidelines, how fast can a crowd move?

    • AAs fast as its fastest person
    • BOnly as fast as its slowest person
    • CAt a normal walking speed, always
    • DFaster when it is more tightly crowded
    Mostrar resposta

    Resposta: B. Only as fast as its slowest person

    The guidelines say crowds can only move as fast as the slowest person, which matters when planning exits.

22. Pergunta 22 de 25

    At a concert stage front, how many crowd controllers do Victorian guidelines suggest?

    • AAt least one per metre of stage
    • BOne for every 10 metres of stage
    • CNone, as the band manages it
    • DOne for the whole stage area
    Mostrar resposta

    Resposta: A. At least one per metre of stage

    The guidelines say to provide at least one crowd controller per metre of stage, including extensions.

23. Pergunta 23 de 25

    As a rough guide for low-risk events, how many crowd controllers do Victorian guidelines suggest for the first 100 patrons at a licensed event?

    • AAt least ten
    • BJust one
    • CAt least two
    • DNone at all
    Mostrar resposta

    Resposta: C. At least two

    The guidelines suggest at least two crowd controllers for the first 100 patrons, then one for each extra 100, as a guide for low-risk events only.

24. Pergunta 24 de 25

    When should security staff be briefed for an event, according to Victorian guidelines?

    • AOnce a year, at the staff party
    • BOnly on their first day of work
    • CImmediately before each event
    • DOnly after something goes wrong
    Mostrar resposta

    Resposta: C. Immediately before each event

    The guidelines say security and key personnel should be briefed immediately before each event and know the emergency procedures.

25. Pergunta 25 de 25

    A patron tells you they think their drink was spiked. What should happen?

    • ATell first aid, medical staff or management straight away
    • BAsk them to leave so they do not become a problem inside
    • CTell them to finish the drink and see how they feel later
    • DWait until closing time and then write it in a notebook
    Mostrar resposta

    Resposta: A. Tell first aid, medical staff or management straight away

    Victorian event guidance says suspected drink spiking should be reported immediately to first aid, medical staff, event security or management.

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