Situational Judgement Test Practice Course 2026

1. 第1题，共15题

   What does a situational judgement test mainly check?

   • AHow much you know about one company's products and prices
   • BHow well you can solve number, fraction and algebra problems
   • CHow well you judge the best actions to take in work situations
   • DHow quickly you can type and use common office software
   显示答案

   答案: C. How well you judge the best actions to take in work situations

   A situational judgement test shows you work scenarios and asks how well you judge possible actions. It checks judgement, not typing, product knowledge or math.

2. 第2题，共15题

   What are you usually given in each situational judgement question?

   • AA table of sales numbers and a question about the totals
   • BA short work scenario and a list of possible actions
   • CA reading passage followed by a set of true or false statements
   • DA list of words and a request to find the opposite
   显示答案

   答案: B. A short work scenario and a list of possible actions

   Each item describes a realistic work situation and lists actions you could take. You then pick or rate the actions.

3. 第3题，共15题

   Tests of judgement often cover which group of skills?

   • ASpelling, grammar, punctuation and neat handwriting
   • BMemory for faces, names, dates and phone numbers
   • CCommunication, people skills, initiative and decision making
   • DMental math, fractions, percentages and estimation
   显示答案

   答案: C. Communication, people skills, initiative and decision making

   Tests of judgement look at the skills used to solve work problems: communication, interpersonal skills, initiative, decision making, analytical thinking and managing actions.

4. 第4题，共15题

   Some tests ask you to rate each action on its own, for example from "counterproductive" to "effective". Can two actions get the same rating?

   • ANo. Each rating can only be used once in a scenario.
   • BOnly when the test says that two of the actions are the same.
   • CYes. Each action is judged on its own.
   • DNo. One action must always be rated as the worst one.
   显示答案

   答案: C. Yes. Each action is judged on its own.

   In rating formats, you judge every action separately against the scenario. More than one action can be effective, or ineffective.

5. 第5题，共15题

   Do you need special knowledge of a job to answer most situational judgement questions?

   • ANo. You use the facts in the scenario and general work principles.
   • BYes. Only people who have already done the job can answer them.
   • CNo. Every option is equally correct, so any answer works.
   • DYes. You must study the employer's own manuals before the test.
   显示答案

   答案: A. No. You use the facts in the scenario and general work principles.

   Situational judgement items are written so that no specialist knowledge is needed. You use the facts in the scenario and principles like safety, policy and communication.

6. 第6题，共15题

   A scenario starts: "You have worked at a hotel front desk for two days." Why does this detail matter?

   • AIt means you should avoid asking anyone for help or advice
   • BIt shows your role and how much you can decide on your own
   • CIt tells you to pick whichever action sounds the most confident
   • DIt is filler text and does not change which answer is best
   显示答案

   答案: B. It shows your role and how much you can decide on your own

   Read who you are first. A new employee usually checks with a supervisor before making big decisions, so the best action must fit your role and authority.

7. 第7题，共15题

   When you work through a scenario, which kind of option should you usually rule out first?

   • AOne that suggests writing down what happened
   • BOne that asks a supervisor for help with the problem you face
   • COne that puts someone at risk or breaks a rule
   • DOne that is shorter or plainer than the other options
   显示答案

   答案: C. One that puts someone at risk or breaks a rule

   Safety first and follow policy come before everything else. An action that creates danger or breaks rules is rarely effective, however fast it seems.

8. 第8题，共15题

   Two options both report the same problem to your supervisor. One reports it now; the other waits until your weekly meeting. Which is usually more effective?

   • AWaiting, so you do not interrupt your supervisor's busy day
   • BEither one, because both of them report the problem
   • CReporting it now, while there is still time to fix it
   • DWaiting, so you can collect more examples to share at the meeting
   显示答案

   答案: C. Reporting it now, while there is still time to fix it

   Communicate early. A timely report lets people fix a problem before it grows; waiting a week adds risk for no good reason.

9. 第9题，共15题

   You have 30 questions to answer in 35 minutes. About how much time is that per question?

   • A70 seconds
   • B117 seconds
   • C51 seconds
   • D77 seconds
   显示答案

   答案: A. 70 seconds

   35 minutes is 2,100 seconds, and 2,100 ÷ 30 = 70 seconds. 35 ÷ 30 = 1.17 minutes, which is not 1 minute 17 seconds.

10. 第10题，共15题

    A test starts with a self-assessment section that asks how you usually behave at work. How should you answer it?

    • AQuickly and at random, since this part is never scored
    • BWith the answer you think most other people would choose
    • CHonestly, since you may be asked about your answers later
    • DWith the most extreme answer every time, so that you stand out
    显示答案

    答案: C. Honestly, since you may be asked about your answers later

    Answer self-assessment questions honestly. Employers may ask about your answers at an interview.

11. 第11题，共15题

    An option solves the customer's problem quickly but breaks a company rule. Another option solves it within the rules. Which is usually more effective?

    • ANeither, because you should avoid the customer
    • BThe option that solves it within the rules
    • CThe faster option, as long as no one is likely to notice
    • DThe faster option, because the customer always comes first
    显示答案

    答案: B. The option that solves it within the rules

    Follow policy. The best action solves the problem without creating a new one, such as a broken rule or an unfair exception.

12. 第12题，共15题

    A question asks for the MOST effective response, and two options both seem helpful. How do you choose?

    • APick the one that passes the problem to someone else the fastest
    • BPick the one that avoids contact with the people involved
    • CPick the one that uses the most formal and official-sounding words
    • DPick the one that fixes the main problem safely and within your role
    显示答案

    答案: D. Pick the one that fixes the main problem safely and within your role

    Compare helpful options by asking: does it fix the real problem, is it safe, is it within my role and is it timely? The one that does all of these is most effective.

13. 第13题，共15题

    At a hotel front desk, a guest says their room was not cleaned. Which response is the LEAST effective?

    • ASay housekeeping is not your department
    • BOffer another clean room if one is available now
    • CApologize and call housekeeping to clean the room right away
    • DAsk for the room number and explain what will happen next
    显示答案

    答案: A. Say housekeeping is not your department

    Customer service means taking ownership. Saying "not my department" leaves the guest stuck; the other options solve the problem or keep the guest informed.

14. 第14题，共15题

    A coworker says, "In these tests, the right answer is always to tell your manager." What is the problem with this advice?

    • ATelling a manager is never a good action in any test scenario
    • BThe best answer is always to solve every problem by yourself
    • CManagers are not allowed to appear in situational test scenarios
    • DSome problems are yours to solve first, as part of your own job
    显示答案

    答案: D. Some problems are yours to solve first, as part of your own job

    Escalate when a problem is beyond your role, skill or safety, or when your own fix did not work. Small problems within your job are usually best handled by you.

15. 第15题，共15题

    In a store, a display is about to fall near customers, a customer wants a price check and the phone is ringing. What should you deal with first?

    • AThe price check, because that customer asked you first
    • BAll three at once, by asking the customer to hold the display
    • CThe phone, because callers cannot see that you are busy
    • DThe display, because people could be hurt
    显示答案

    答案: D. The display, because people could be hurt

    Safety first. When several things need you at once, deal with the risk to people before routine tasks like phones and price checks.

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