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Situational Judgement Test Practice Course 2026

This course is for job seekers who may be asked to take a situational judgement test as part of a hiring process. Six short lessons teach a step-by-step method and six principles for choosing the most effective action: safety first, follow policy, communicate, escalate, respect and fairness. Each lesson has an untimed topic quiz with explanations, set in retail, office, hospitality, security, health care support and customer service jobs. Finish with a timed 30-question final assessment; score 80% or more to earn a Certificate of Completion.

  • Formation
  • Canada
  • 94 questions
  • Vérifié le 13 octobre 2026
  • Vérifié (faits) le 13 octobre 2026

En bref

Ce cours gratuit comprend environ 150 minutes de leçons, 6 quiz thématiques sans limite de temps (94 questions au total) et une évaluation finale chronométrée de 30 questions tirées au hasard. Obtenez 80 % ou plus à l’évaluation finale pour télécharger une attestation de réussite (privée, non accréditée). Vérifié à partir des sources officielles le 13 octobre 2026.

Commencez par les leçonsSituational Judgement Course: Lessons : environ 150 minutes de lecture. Chaque question du test est traitée dans les leçons.

Ce que vous allez apprendre

  • Explain how situational judgement tests work and the common answer formats
  • Use a five-step method to rule out weak options and choose the most effective action
  • Put safety first when dealing with hazards, injuries, emergencies and threats
  • Follow policy, keep records honest and protect personal information
  • Communicate early and decide when and how to escalate a problem
  • Handle upset or abusive customers calmly and know when to get help
  • Treat coworkers and customers with respect and apply rules fairly

Obtenez 80 % ou plus pour télécharger votre certificat.

Votre plan d’étude

Lisez chaque leçon, faites son quiz thématique (sans limite de temps, avec explications), puis l’évaluation finale chronométrée. Un nouveau mélange de questions est tiré à chaque fois. Votre progression est enregistrée dans ce navigateur.

  1. Lire les leçons6 leçons, environ 150 min
  2. Quiz thématique 1 : How situational judgement tests work15 questions
  3. Quiz thématique 2 : Safety first18 questions
  4. Quiz thématique 3 : Policy, honesty and privacy16 questions
  5. Quiz thématique 4 : Communicating and escalating15 questions
  6. Quiz thématique 5 : Customers and difficult situations15 questions
  7. Quiz thématique 6 : Respect, fairness and teamwork15 questions
  8. Examen final30 questions, 35 min · Obtenez 80 % ou plus

Quiz thématique 1 : How situational judgement tests work

  1. Question 1 sur 15

    What does a situational judgement test mainly check?
    Voir la réponse

    Réponse: C. How well you judge the best actions to take in work situations

    A situational judgement test shows you work scenarios and asks how well you judge possible actions. It checks judgement, not typing, product knowledge or math.

  2. Question 2 sur 15

    What are you usually given in each situational judgement question?
    Voir la réponse

    Réponse: B. A short work scenario and a list of possible actions

    Each item describes a realistic work situation and lists actions you could take. You then pick or rate the actions.

  3. Question 3 sur 15

    Tests of judgement often cover which group of skills?
    Voir la réponse

    Réponse: C. Communication, people skills, initiative and decision making

    Tests of judgement look at the skills used to solve work problems: communication, interpersonal skills, initiative, decision making, analytical thinking and managing actions.

  4. Question 4 sur 15

    Some tests ask you to rate each action on its own, for example from "counterproductive" to "effective". Can two actions get the same rating?
    Voir la réponse

    Réponse: C. Yes. Each action is judged on its own.

    In rating formats, you judge every action separately against the scenario. More than one action can be effective, or ineffective.

  5. Question 5 sur 15

    Do you need special knowledge of a job to answer most situational judgement questions?
    Voir la réponse

    Réponse: A. No. You use the facts in the scenario and general work principles.

    Situational judgement items are written so that no specialist knowledge is needed. You use the facts in the scenario and principles like safety, policy and communication.

  6. Question 6 sur 15

    A scenario starts: "You have worked at a hotel front desk for two days." Why does this detail matter?
    Voir la réponse

    Réponse: B. It shows your role and how much you can decide on your own

    Read who you are first. A new employee usually checks with a supervisor before making big decisions, so the best action must fit your role and authority.

  7. Question 7 sur 15

    When you work through a scenario, which kind of option should you usually rule out first?
    Voir la réponse

    Réponse: C. One that puts someone at risk or breaks a rule

    Safety first and follow policy come before everything else. An action that creates danger or breaks rules is rarely effective, however fast it seems.

  8. Question 8 sur 15

    Two options both report the same problem to your supervisor. One reports it now; the other waits until your weekly meeting. Which is usually more effective?
    Voir la réponse

    Réponse: C. Reporting it now, while there is still time to fix it

    Communicate early. A timely report lets people fix a problem before it grows; waiting a week adds risk for no good reason.

  9. Question 9 sur 15

    You have 30 questions to answer in 35 minutes. About how much time is that per question?
    Voir la réponse

    Réponse: A. 70 seconds

    35 minutes is 2,100 seconds, and 2,100 ÷ 30 = 70 seconds. 35 ÷ 30 = 1.17 minutes, which is not 1 minute 17 seconds.

  10. Question 10 sur 15

    A test starts with a self-assessment section that asks how you usually behave at work. How should you answer it?
    Voir la réponse

    Réponse: C. Honestly, since you may be asked about your answers later

    Answer self-assessment questions honestly. Employers may ask about your answers at an interview.

  11. Question 11 sur 15

    An option solves the customer's problem quickly but breaks a company rule. Another option solves it within the rules. Which is usually more effective?
    Voir la réponse

    Réponse: B. The option that solves it within the rules

    Follow policy. The best action solves the problem without creating a new one, such as a broken rule or an unfair exception.

  12. Question 12 sur 15

    A question asks for the MOST effective response, and two options both seem helpful. How do you choose?
    Voir la réponse

    Réponse: D. Pick the one that fixes the main problem safely and within your role

    Compare helpful options by asking: does it fix the real problem, is it safe, is it within my role and is it timely? The one that does all of these is most effective.

  13. Question 13 sur 15

    At a hotel front desk, a guest says their room was not cleaned. Which response is the LEAST effective?
    Voir la réponse

    Réponse: A. Say housekeeping is not your department

    Customer service means taking ownership. Saying "not my department" leaves the guest stuck; the other options solve the problem or keep the guest informed.

  14. Question 14 sur 15

    A coworker says, "In these tests, the right answer is always to tell your manager." What is the problem with this advice?
    Voir la réponse

    Réponse: D. Some problems are yours to solve first, as part of your own job

    Escalate when a problem is beyond your role, skill or safety, or when your own fix did not work. Small problems within your job are usually best handled by you.

  15. Question 15 sur 15

    In a store, a display is about to fall near customers, a customer wants a price check and the phone is ringing. What should you deal with first?
    Voir la réponse

    Réponse: D. The display, because people could be hurt

    Safety first. When several things need you at once, deal with the risk to people before routine tasks like phones and price checks.

À savoir avant l’examen

  • The federal public service's Test of Judgement 374 was designed to assess the judgement needed to solve problems in work-related situations, including communication, interpersonal skills, initiative, decision making, analytical thinking and action management.
  • The Test of Judgement 374 had 52 multiple-choice questions and a 75-minute time limit. It was replaced by the Unsupervised Test of Judgement 376 on July 22, 2025.
  • The federal Test of Judgement is used to staff officer-level positions. The supervised test (TOJ 377) can be used alone or after the unsupervised test (TOJ 376); in the two-step process, applicants must pass both.
  • In the UK Civil Service Judgement Test, candidates rate four actions per scenario as counterproductive, ineffective, fairly effective or effective, and more than one action can get the same rating.
  • The UK Civil Service Judgement Test is not timed; most people take two to four minutes per scenario, and no specialist knowledge or experience is needed.
  • The Skills for Success model says collaboration includes managing difficult interactions: discussing, negotiating and resolving them in a sensitive and helpful manner.
  • Workers in Canada have three basic health and safety rights: the right to know, the right to participate and the right to refuse unsafe work.
  • Workers must report workplace hazards and incidents to the supervisor or employer, and tell them about missing or defective equipment that may be dangerous.

Questions fréquentes

What is the Certificate of Completion, and what is it not?

It shows that you finished this course and scored at least 80% on the final assessment. It is not an accredited qualification, a government or employer certification, or a result from any test publisher.

Are these questions from real employer tests?

No. Every scenario was written for this course to practise the same kind of judgement. Real tests differ between employers, so read your invitation and the test instructions carefully.

How does the final assessment work?

It has 30 questions drawn at random from the course question bank, with a 35-minute time limit. You need 80% to pass, and each attempt gives a new mix of questions.

Do real tests always ask for one best answer?

No. Some ask for the most effective action, some for the most and least effective, some ask you to rank actions, and some ask you to rate each action on a scale. This course uses one-best-answer questions, but the same principles apply to every format.

Do I need work experience to do well?

No. The lessons teach six principles and a step-by-step method that work in any job. Read each scenario closely, especially who you are and what your role allows.

How should I practise?

Read one lesson, take its untimed topic quiz and read the explanation for every answer you got wrong. When you score well on all six topics, try the timed final assessment.

L’attestation est-elle accréditée ou reconnue officiellement ?

Non. C’est une attestation de réussite privée, uniquement pour vos connaissances. Elle n’est reconnue, accréditée ni approuvée par aucun gouvernement, organisme de délivrance des permis, autorité de réglementation ou établissement d’enseignement, et elle ne remplace aucun permis, aucune certification ni aucune formation exigés par la loi.

Sources

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