First-Time Supervisor Fundamentals Course：Preventing harassment and building respect

1. 第1题，共15题

   Under Alberta's OHS rules, can a single incident be harassment?

   • AOnly if the incident involves physical contact
   • BOnly if a witness saw it and is willing to make a statement
   • CYes, harassment can be one incident or repeated incidents
   • DNo, the conduct must happen at least three times to count
   显示答案

   答案: C. Yes, harassment can be one incident or repeated incidents

   Alberta defines harassment as any single incident or repeated incidents of objectionable or unwelcome conduct.

2. 第2题，共15题

   Under Alberta's definition, which of these is NOT harassment?

   • AShouting insults at a worker in front of customers
   • BPosting a humiliating photo of a co-worker in the team chat
   • CA supervisor fairly reminding a worker about the dress code
   • DRepeated jokes in the staff room about a worker's accent
   显示答案

   答案: C. A supervisor fairly reminding a worker about the dress code

   Reasonable conduct by an employer or supervisor in managing workers is not harassment.

3. 第3题，共15题

   Which is an example of bullying listed by CCOHS?

   • AAssigning shifts fairly, based on each person's availability
   • BSetting impossible deadlines so a person will fail
   • CGiving clear, private feedback about a missed task
   • DAsking all staff to follow the uniform policy
   显示答案

   答案: B. Setting impossible deadlines so a person will fail

   CCOHS lists setting impossible deadlines as bullying. Fair work assignments and feedback are normal management.

4. 第4题，共15题

   CCOHS suggests a test to decide if behaviour is bullying. What is it?

   • ADid the person who did it only mean it as a joke?
   • BWas it put in writing, such as in an email or text?
   • CWould most people find the action unacceptable?
   • DDid it happen during paid working time, not on a break?
   显示答案

   答案: C. Would most people find the action unacceptable?

   CCOHS suggests a reasonable person test: would most people find the action unacceptable?

5. 第5题，共15题

   In Alberta, what must a supervisor make sure of regarding harassment and violence?

   • AOnly that physical fights between workers are reported to police
   • BNothing, because harassment is only the employer's responsibility
   • CThat supervised workers are not subjected to or taking part in it
   • DOnly that written complaints are filed with HR within a week
   显示答案

   答案: C. That supervised workers are not subjected to or taking part in it

   Alberta supervisors must, as far as reasonably practicable, ensure supervised workers are not subjected to or taking part in harassment or violence.

6. 第6题，共15题

   The Canada Labour Code's definition of harassment and violence covers:

   • AActions, conduct or comments likely to cause offence or injury
   • BOnly conduct by a supervisor or manager toward a worker
   • COnly physical attacks that cause an injury needing first aid
   • DOnly acts for which police lay criminal charges
   显示答案

   答案: A. Actions, conduct or comments likely to cause offence or injury

   The federal definition includes any action, conduct or comment, including of a sexual nature, that can reasonably be expected to cause offence, humiliation or injury.

7. 第7题，共15题

   A worker tells you a co-worker is harassing them. What should you do first?

   • AAsk them to keep quiet about it so the story does not spread
   • BConfront the co-worker right away in front of the whole team
   • CListen, take it seriously and follow the reporting process
   • DTell them to sort it out with the co-worker by themselves first
   显示答案

   答案: C. Listen, take it seriously and follow the reporting process

   Employer plans set out how to report and deal with harassment. Your job is to take the report seriously and use that process.

8. 第8题，共15题

   A regular customer keeps making sexual comments to a young barista. What should the supervisor do?

   • AAsk the barista to be less friendly so the comments stop
   • BTell the barista to ignore it because the customer spends a lot
   • CWait for the barista to file a written complaint before acting
   • DStep in, support the barista and use the harassment policy
   显示答案

   答案: D. Step in, support the barista and use the harassment policy

   Workers must be protected from harassment at the work site, including from the public. Act on it; do not wait for a written complaint.

9. 第9题，共15题

   Can you promise a worker that nobody else will ever learn about their complaint?

   • AYes, if the worker asks for full secrecy in writing
   • BYes, every complaint is kept fully secret, even from investigators
   • CNo; it stays confidential except where needed to investigate or by law
   • DNo, because complaints are always shared with all staff
   显示答案

   答案: C. No; it stays confidential except where needed to investigate or by law

   Alberta plans must protect confidentiality, except where sharing is needed to investigate, take action, inform those involved, or required by law.

10. 第10题，共15题

    After a worker reports harassment, the accused person asks you to move the reporter to worse shifts. What do you do?

    • AMove both of them to night shifts until things calm down
    • BLet the rest of the team vote on who should move
    • CAgree, because keeping the peace on the team matters most
    • DRefuse, because punishing someone for reporting is a reprisal
    显示答案

    答案: D. Refuse, because punishing someone for reporting is a reprisal

    CCOHS says a good policy prohibits reprisals against people who report in good faith.

11. 第11题，共15题

    A worker reports harassment by your own manager. What should you do?

    • APost about it online so that the company has to act
    • BUse the policy's other route, such as HR or a senior manager
    • CReport it only to that same manager, since they are your boss
    • DTell the worker that nothing can be done about a manager
    显示答案

    答案: B. Use the policy's other route, such as HR or a senior manager

    Reporting processes offer another route when the person accused is in the normal chain. Use it promptly.

12. 第12题，共15题

    In Alberta, after investigating an incident of harassment or violence, how long must the employer keep the report?

    • A6 months
    • BAt least 2 years
    • C30 days
    • DIt does not need to be kept
    显示答案

    答案: B. At least 2 years

    Alberta employers must keep the investigation report for at least 2 years.

13. 第13题，共15题

    In Alberta, a harassment and violence prevention plan must be reviewed at least how often if nothing else triggers a review?

    • AEvery 10 years
    • BEvery month
    • CEvery 3 years
    • DOnly when the business is sold
    显示答案

    答案: C. Every 3 years

    Alberta requires review if no review has happened in 3 years, and sooner after incidents or work changes.

14. 第14题，共15题

    A worker's ex-partner keeps phoning the restaurant with threats against her. Under Alberta's rules, is this a workplace concern?

    • AOnly if the police lay criminal charges against the ex-partner
    • BNo, because family matters are never the employer's business
    • CYes, domestic violence that reaches the workplace is a hazard
    • DOnly if the ex-partner comes into the parking lot
    显示答案

    答案: C. Yes, domestic violence that reaches the workplace is a hazard

    In Alberta, violence includes domestic violence. When it spills into the workplace, the employer must take reasonable precautions.

15. 第15题，共15题

    During an office meeting, a team member makes a joke about a co-worker's religion. Others laugh. What is the best response?

    • ASay nothing, because nobody in the meeting complained about it
    • BMake a joke about the speaker's own background in return
    • CSay it is not acceptable, then follow up privately under the policy
    • DLaugh along so the meeting stays relaxed and friendly
    显示答案

    答案: C. Say it is not acceptable, then follow up privately under the policy

    Supervisors must not let workers take part in harassment. Stop it promptly, then deal with it privately using the policy.

键盘：按1–4作答，按 Enter 进入下一题。