Situational Judgement Test Practice Course: Safety first

1. Pergunta 1 de 18

   You are stocking shelves in a grocery store when you notice a spill in the aisle. Customers are walking past. What is the most effective action?

   • ABlock off the spill and get it cleaned up now
   • BWarn the next customer you see and keep stocking the shelf
   • CLeave it, because cleaning is the cleaning staff's job
   • DFinish the shelf first so it is not left half done, then tell a coworker
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   Resposta: A. Block off the spill and get it cleaned up now

   Safety first: stop people from slipping now by marking or blocking the area, then make sure it is cleaned. Waiting or passing it off leaves the hazard in place.

2. Pergunta 2 de 18

   In an office, you see that the cord on a shared printer is frayed and gave off a small spark. What should you do?

   • AStop using it, warn others and report it to your supervisor
   • BKeep using it until someone else complains about the problem
   • CWrap the cord with electrical tape and keep printing carefully
   • DMention it in the team chat sometime later this week
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   Resposta: A. Stop using it, warn others and report it to your supervisor

   Workers must tell the supervisor or employer about defective equipment that may be dangerous. Stop use and report it so it can be repaired safely.

3. Pergunta 3 de 18

   Your supervisor asks you to get boxes from a high shelf. The only ladder nearby has a cracked step. What is the best response?

   • AStand on a sturdy chair from the break room instead
   • BUse it slowly and keep your weight on the steps that are not cracked
   • CReport the ladder and ask for a safe one
   • DRefuse to do any more tasks for the rest of the shift
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   Resposta: C. Report the ladder and ask for a safe one

   Report defective equipment and do not use it. Asking for a safe ladder gets the job done without risk; a chair is not a safe substitute.

4. Pergunta 4 de 18

   A fire alarm sounds while you are in the middle of a sale at the till. What should you do?

   • AWait a few minutes to find out whether it is only a drill
   • BFinish the sale quickly so the customer is not charged twice, then leave
   • CStop the sale and follow the evacuation plan with the customer
   • DStay at the till to protect the cash from theft
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   Resposta: C. Stop the sale and follow the evacuation plan with the customer

   Safety first: treat every alarm as real and follow the emergency plan. Sales and cash can wait; people cannot.

5. Pergunta 5 de 18

   In a restaurant kitchen, a coworker cuts their hand and it is bleeding heavily. What is the most effective action?

   • ATell them to wrap it in a towel and finish the order they are cooking
   • BPost in the staff group chat to ask whether anyone has gauze
   • CGet the trained first aider or call 911 if needed, then report it
   • DGive them a bandage and go back to your station without telling anyone
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   Resposta: C. Get the trained first aider or call 911 if needed, then report it

   Safety first: get proper help for the injured person right away. Workers must also report incidents to the supervisor or employer.

6. Pergunta 6 de 18

   You work as a security guard on a construction site. Before your shift you notice your hard hat is cracked. What should you do?

   • AReport it and get a new one before going on site
   • BFix the crack with glue and report it at the end of your shift
   • CWear it anyway, because a cracked hat still gives more protection than none
   • DGo on site without a hat and stay well away from the cranes
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   Resposta: A. Report it and get a new one before going on site

   Workers must use the protective equipment the employer requires and report any defective equipment. A damaged hard hat may not protect you.

7. Pergunta 7 de 18

   You are asked to use a floor-cleaning machine you have never been shown how to use. What is the most effective action?

   • AUse it on the lowest setting and hope nothing goes wrong
   • BWatch a short online video, then try it on the busy main floor
   • CAsk your supervisor for training first
   • DTell your supervisor you will never use any machines
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   Resposta: C. Ask your supervisor for training first

   Workers have the right to know: employers must give the information and training needed to work safely. Ask for training before you start.

8. Pergunta 8 de 18

   On night patrol as a security guard, you see two people breaking into a car in the parking lot. What is the most effective action?

   • AIgnore it, because the car does not belong to the site
   • BShout at them and chase them off the property
   • CRun over and hold them until the police arrive
   • DStay back, call police and dispatch, and write down details
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   Resposta: D. Stay back, call police and dispatch, and write down details

   Safety first, then communicate: keep a safe distance, report to police and dispatch, and record what you see. Chasing or grabbing suspects puts you and others at risk and may go beyond your role.

9. Pergunta 9 de 18

   You are a personal support worker. A client's walker has a loose wheel that wobbles. What is the best action?

   • ATighten it with a kitchen knife and say nothing about it
   • BTake it out of use and report it
   • CWrite it down and mention it at next month's team meeting
   • DLet the client keep using it, but remind them to walk slowly and carefully
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   Resposta: B. Take it out of use and report it

   Report defective equipment that may be dangerous. A wobbly walker can cause a fall, so stop its use and report it right away.

10. Pergunta 10 de 18

    An angry man in a store parking lot tells you he will "be waiting" for your coworker after her shift. What should you do?

    • AIgnore it, because he is probably just letting off steam after a bad day
    • BTell your supervisor or security right away so they can protect her
    • CGo outside alone and tell him to leave your coworker alone
    • DTell your coworker to leave by the back door on her own later
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    Resposta: B. Tell your supervisor or security right away so they can protect her

    A threat is a form of workplace violence. Report it right away so the employer can take steps to protect the worker.

11. Pergunta 11 de 18

    You are closing a coffee shop alone. After the doors are locked, a stranger knocks and asks to come in to use the washroom. What is the best action?

    • AKeep the door locked, say you are closed and follow your closing steps
    • BOpen the door and step outside to talk with them
    • CLet them in quickly, since it will only take a minute
    • DTurn off the lights and hide until they leave
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    Resposta: A. Keep the door locked, say you are closed and follow your closing steps

    Working alone increases risk. Do not enter a situation where you could be unsafe; stay inside, follow your closing procedure and call for help if you feel threatened.

12. Pergunta 12 de 18

    In a warehouse, you see a coworker remove the guard from a machine to work faster. What is the most effective response?

    • AAsk them to put the guard back, and tell your supervisor
    • BTake a photo and post it online to warn other workers
    • CSay nothing, because it is their own choice to take the risk
    • DRemove the guard from your machine too, so you can keep up with their pace
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    Resposta: A. Ask them to put the guard back, and tell your supervisor

    Everyone shares responsibility for safety. Speak up about the unsafe act and report the hazard so it is fixed.

13. Pergunta 13 de 18

    Several boxes from a delivery have been stacked in front of an emergency exit at the back of a store. What should you do?

    • ALeave them, because the front doors can still be used in a fire
    • BWait until the end of the day when the store is quieter
    • CClear the exit if you safely can, and tell your supervisor
    • DPut a sign on the boxes saying that this exit is blocked
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    Resposta: C. Clear the exit if you safely can, and tell your supervisor

    Safety first: exits must stay clear so people can get out fast. Clear the hazard if you can do it safely and report it so it does not happen again.

14. Pergunta 14 de 18

    While patrolling a shopping centre, you notice a backpack left alone near a busy entrance. No owner is in sight. What is the most effective action?

    • AIgnore it, since most bags are simply forgotten
    • BDo not touch it; keep people back and report it
    • CCarry it to the lost and found office so it is out of the way
    • DOpen it to look for the owner's name and phone number inside
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    Resposta: B. Do not touch it; keep people back and report it

    Safety first and follow policy: do not handle a suspicious item. Report it right away and follow your site's procedure for unattended items.

15. Pergunta 15 de 18

    You smell gas in the back kitchen of a hotel restaurant. What is the most effective action?

    • AFinish the current orders, then mention the smell to the chef
    • BKeep cooking but open the back door to let the smell out
    • CWarn others, leave the area and call for help from a safe place
    • DLook around the stoves for the leak before telling anyone
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    Resposta: C. Warn others, leave the area and call for help from a safe place

    Safety first: get people away from the danger, then call for help from a safe place using your site's emergency plan. Do not stay to search or finish work.

16. Pergunta 16 de 18

    Your supervisor asks you to clean up a spilled cleaning chemical without gloves. The label shows it can burn skin. What is the best response?

    • AAsk for the right gloves and instructions before you start
    • BLeave without telling anyone and go home for the day
    • CClean it up quickly with bare hands so the job is done before anyone slips
    • DLeave the spill for the next shift to deal with
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    Resposta: A. Ask for the right gloves and instructions before you start

    Workers must use the protective equipment needed and have the right to know about hazards. Ask for the right gear and instructions first; leaving the spill or walking off does not fix the danger.

17. Pergunta 17 de 18

    A senior coworker skips the lock-out step when clearing a jam and says, "We have always done it this way." You are new. What is the most effective response?

    • AArgue with them loudly in front of the whole crew
    • BSay nothing, because new staff should not question senior staff
    • CFollow the safe procedure yourself and tell your supervisor
    • DCopy the senior worker, since they have many more years of experience
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    Resposta: C. Follow the safe procedure yourself and tell your supervisor

    Safety comes before habit or seniority. Work safely as the employer requires and report the hazard through the right channel.

18. Pergunta 18 de 18

    You have reported a broken stair railing at your workplace twice. Nothing has been done, and the risk is serious. What should you do?

    • ARaise it with a higher manager or the safety committee
    • BTell customers to use the stairs at their own risk
    • CStop reporting it, because you have already done your part twice
    • DFix the railing yourself with tools you bring from home
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    Resposta: A. Raise it with a higher manager or the safety committee

    Workers have the right to participate, for example through health and safety committees. When a serious report is ignored, escalate it to the next level.

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