Situational Judgement Test Practice Course: Respect, fairness and teamwork

1. Pergunta 1 de 15

   A new coworker is having trouble using the till during a quiet moment. What is the most effective action?

   • ADo all their sales for them from now on
   • BTell the manager they are not good enough
   • CLeave them to figure it out alone, since that is how people learn
   • DOffer to show them how it works
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   Resposta: D. Offer to show them how it works

   Collaboration means supporting others to reach a common goal. A few minutes of help builds a stronger team.

2. Pergunta 2 de 15

   A teammate often leaves the end-of-shift cleaning to you. What is the most effective first step?

   • ATalk privately and agree on a fair split
   • BKeep doing it all and say nothing
   • CComplain about them to other coworkers
   • DLeave the cleaning undone so that they are the one who gets in trouble
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   Resposta: A. Talk privately and agree on a fair split

   Fairness and communicate: deal with it directly and respectfully first. If it continues, involve your supervisor.

3. Pergunta 3 de 15

   Some coworkers keep making jokes about a colleague's accent. The colleague looks upset. What should you do?

   • AIgnore it, because it is only joking and they mean no harm
   • BLaugh along so you fit in with the group
   • CTell the colleague to stop being so sensitive about it
   • DDo not join in, say it is not okay and support the colleague
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   Resposta: D. Do not join in, say it is not okay and support the colleague

   Respect: do not judge people for their differences. Comments that can reasonably be expected to offend or humiliate someone can be harassment, so speak up, support the colleague and report it if it continues.

4. Pergunta 4 de 15

   You see a coworker being yelled at and belittled by another coworker, and it has happened before. What is the most effective action?

   • AStay out of it, because it is not your business
   • BSupport them, ask it to stop and report it
   • CYell back at the bully to show them how it feels
   • DTell the person it would stop if they worked a bit harder
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   Resposta: B. Support them, ask it to stop and report it

   Respect and escalate: witnesses can stand with the target, ask the person to stop and report it to the employer.

5. Pergunta 5 de 15

   A coworker keeps making fun of you and has started leaving you out of team messages. What is the most effective action?

   • AQuit without telling anyone why
   • BAsk them to stop, keep a record, report it
   • CDo the same thing back to them so they see how it feels
   • DLaugh it off and hope it stops
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   Resposta: B. Ask them to stop, keep a record, report it

   Escalate: tell the person to stop, keep a factual record of dates and events and report it as your policy says. Do not retaliate.

6. Pergunta 6 de 15

   As shift lead, two staff ask for the same holiday off. Only one can have it. What is the fairest action?

   • AGive it to the one you get along with better, since you know them
   • BGive it to the one who complains the most
   • CApply the store's stated rule to both
   • DLet neither have it and say nothing
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   Resposta: C. Apply the store's stated rule to both

   Fairness: apply the same clear rule to everyone, such as first request, and explain the decision. Favouritism damages trust.

7. Pergunta 7 de 15

   Your supervisor praises you for an idea that was really your coworker's. What should you do?

   • ASay thank you and add that it took a lot of work
   • BSay nothing now and mention it next year
   • CSay thank you and accept the praise
   • DSay the idea was your coworker's
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   Resposta: D. Say the idea was your coworker's

   Fairness and honesty: give credit where it belongs. Taking credit for others' work hurts trust.

8. Pergunta 8 de 15

   As shift lead, a team member asks for a short break at a set time each day for prayer. What is the best response?

   • ASay no, because breaks are always taken at the same time for everyone
   • BAsk them to choose between the job and prayer
   • CSay yes, but tell the rest of the team why
   • DTake it seriously and follow the accommodation process
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   Resposta: D. Take it seriously and follow the accommodation process

   Respect: religion is a protected ground under human rights law. Treat the request seriously and follow your workplace's process.

9. Pergunta 9 de 15

   Two coworkers start arguing loudly in front of customers about who should restock. What is the most effective action?

   • AFilm it on your phone to show the manager
   • BAsk them to talk it over in private
   • CTake one person's side in front of the customers to end it quickly
   • DJoin in to explain who is right
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   Resposta: B. Ask them to talk it over in private

   Respect and communicate: move conflict away from customers and help resolve it calmly. Involve a supervisor if they cannot agree.

10. Pergunta 10 de 15

    A coworker tells you a rumour about another coworker's personal life. What is the most effective response?

    • ADo not pass it on
    • BAsk for more details so you know the full story
    • CTell the person the rumour is about
    • DPass it on, but ask people to keep it quiet
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    Resposta: A. Do not pass it on

    Respect: spreading rumours is a form of bullying. Do not pass it on.

11. Pergunta 11 de 15

    You are helping a coworker with a task that can wait. Your manager gives you an urgent job. What is the best action?

    • ALeave your coworker without saying anything
    • BTell your coworker, then do the urgent job
    • CFinish helping your coworker first, since you already promised to help
    • DTell the manager you are busy and cannot help
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    Resposta: B. Tell your coworker, then do the urgent job

    Prioritize and communicate. Urgent work comes first, and telling your coworker keeps the team informed; you can come back to help later.

12. Pergunta 12 de 15

    Your team decided on a plan you did not agree with. The decision is final. What is the most effective action?

    • ADo your part the way you wanted instead
    • BKeep arguing about it at every meeting
    • CDo the minimum so that everyone can see the plan does not work
    • DSupport the plan and do your part well
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    Resposta: D. Support the plan and do your part well

    Collaboration means taking responsibility and helping the team reach its goal. Once a decision is final, support it.

13. Pergunta 13 de 15

    A quiet coworker's ideas are often talked over in team meetings. What is the most effective action?

    • ASpeak for them in meetings, since they seem shy
    • BTell them to stop coming to meetings
    • CInvite them to share their ideas and listen to them
    • DIgnore it, because they should learn to speak up
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    Resposta: C. Invite them to share their ideas and listen to them

    Respect and collaboration: include everyone and value different views. Inviting input helps the whole team.

14. Pergunta 14 de 15

    A friend at work asks you to change the schedule record so it looks like they were not late. What should you do?

    • AChange it, since it was only a few minutes and they are a good worker
    • BAsk another coworker to change it instead
    • CRefuse and suggest they talk to the supervisor
    • DChange it this time and warn them for next time
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    Resposta: C. Refuse and suggest they talk to the supervisor

    Fairness and follow policy: records must be accurate, and friends get the same rules as others.

15. Pergunta 15 de 15

    As shift lead, two staff broke the same break rule. One is your friend. What should you do?

    • AGive both the same response under the policy
    • BLet both go, because warnings cause problems
    • CWarn the other person, but have a quiet word with your friend instead
    • DGive your friend a lighter warning
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    Resposta: A. Give both the same response under the policy

    Fairness: apply rules the same way to everyone, whatever your personal feelings.

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